Review summary
Customers consistently praise the very fast delivery times, with most orders arriving promptly and as expected. The majority are highly satisfied with the quality, durability, and appearance of the products. Customer service receives positive remarks for being friendly, responsive, helpful, and efficient in resolving issues. Packaging is generally secure and protective, and many appreciate the easy and straightforward installation process. Returns and complaint handling are described as smooth, prompt, and customer-oriented. Additionally, products are commonly found to be competitively priced, offering good value for the quality received. However, several customers reported issues with couriers and shipping partners, including delays, damaged packages, and missed deliveries. While most found packaging secure, there were some reports of damage during shipping. A few customers also encountered minor difficulties with installation.
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How Trusted Shops prevents fake reviewsReviewsQUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
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Good Return Procedure
A company is only as good as its complaints department. I ordered mouldings in the wrong color. Registered the return and immediately received the Freeway label. It takes a while, as it went back to Poland. Got the money back without any objections. Excellent. I will order again, but this time in the right color;-)
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed and positive feedback! 😊\nWe are very pleased that you were satisfied with the handling of the return and our complaints service. Mistakes in color selection can happen – even better that everything went smoothly and you got your money back quickly.\nWe look forward to your next order – this time in the right color 😉 Thank you for your trust and see you soon!\n
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Különösen az tettszett ahogy az ügyféllel kommunikálnak, nincs gáncsoskodás, mindent az ügyfélért. Szerintem minden rendben, nem tudom mit csinálhatnának jobban.
Gyors kiszolgálás, könnyen kezelhető web felület.
Reply from QUEST® Profilok | PVC profilok gyártója | HOUSE | KERT | PRO B2B
Nagyon szépen köszönjük a fantasztikus értékelést! 😊 Külön öröm számunkra, hogy elégedett az ügyfélszolgálatunkkal, a gyors kiszolgálással és a könnyen kezelhető weboldalunkkal. Nagyon sokat jelent számunkra, hogy úgy érzi, valóban az ügyfelek elégedettsége áll a középpontban. Köszönjük bizalmát, és várjuk vissza szeretettel! ⭐
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Customer Service Top
The first delivery (2 m long corner profiles) was unfortunately damaged during transport. Contact with customer service went smoothly. Quick replacement delivery with a new provider. Everything perfect. Anytime again gladly!
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you for your great review and understanding! 😊 We are sorry that the first delivery was damaged during transport. We are even more pleased that we were able to resolve your issue quickly and easily and that the replacement delivery arrived to your satisfaction. Thank you for your trust – we look forward to welcoming you again soon!\n
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Thank God it was rubber profiles, but even those were deformed because the packaging was broken multiple times during transport and had to be re-taped by the parcel service. Aluminum profiles come in sturdy cardboard tubes, why not rubber profiles too?
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed feedback. We are truly sorry that the packaging was repeatedly damaged during transport, and consequently, the rubber profiles arrived deformed. We understand your criticism of the packaging very well. We take your suggestion for sturdier packaging, similar to that of our aluminum profiles, seriously and will forward it to the responsible department. Thank you for the valuable tip and we apologize for the inconvenience caused.
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Quest is a company with a capital \"F\"
I think Quest is a company with a capital \"F\". I was particularly impressed by the professional customer service and the noticeable care for the brand. The purchased products are of high quality.
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Reply from PRODUCENT profili PVC / QUEST® HOME / QUEST® GARDEN / QUEST®PRO B2B
Thank you so much for such an exceptional review! 😊 We are delighted that you particularly appreciate our professional customer service, the care for the brand, and the high quality of our products. Such words are a great motivation for us and confirmation that our efforts matter. Thank you for your trust and we recommend ourselves for the future! ⭐\n
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Be more attentive to product packaging as I ordered 2 products and only one arrived. However, I was able to contact you very quickly via email and to my surprise, you were excellent, you apologized, and the second product arrived to me very quickly. For this, you get a grade of 10.
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Reply from QUEST® Profile | Producător de profile din PVC | Casă | Grădină | PRO B2B
Thank you very much for your feedback! We apologize once again for the inconvenience caused by the incomplete delivery. We're glad the situation was resolved quickly and that you received the second product without delay. We greatly appreciate your understanding and trust and thank you for the 10! We look forward to your next purchase!\n
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Great product! My staircase looks nicer
I initially bought the 6m black role but cutting them to the individual stair measurement was a hustle so decided to order these. They were very easy to install and because all of the pieces came at about 2-5 cm longer than initial measurements, I could fit it to the entire stairwell. Product is robust and will definitely recommend it to people.
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Reply from QUEST® Profiel | Fabrikant van PVC profielen | Huis | Tuin | PRO B2B
Thank you for your feedback! 😊
We are very pleased that you are satisfied with the value for money and the fast delivery.
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Product and Customer Service at the Top
Following my lost order, the customer service was very responsive and efficient.
As for the product, it was easy to install and seems of very good quality.
I am COMPLETELY SATISFIED.
Automatically translated from French
Reply from QUEST® Profile | FABRICANT de Profilés en PVC | QUEST®HOME | QUEST®GARDEN | QUE
Thank you very much for your excellent evaluation! 😊 We are delighted to have been able to support you effectively despite the loss of your first order. We are also pleased that the product is easy to install and meets your quality expectations. Your complete satisfaction makes us really happy! Thank you for your trust and we look forward to seeing you again on our site. ⭐
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Happy with the quality and the quick delivery.
Was hoping to buy the privacy fence strips through Amazon, but I was satisfied with the direct order from Questprofile... Happy with the quality and the quick delivery to Portugal
Reply from QUEST® Profiles | Manufacturer of PVC profiles | Home | Garden | PRO B2B
Thank you very much for your excellent review! 😊 We’re delighted to hear that you’re happy with the quality of our privacy fence strips and that your direct order from Questprofile arrived quickly in Portugal. We truly appreciate your trust and are glad we could meet your expectations. Thank you and we hope to welcome you back soon! ⭐
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The installation is so simple
The installation is as simple as described. We ordered the profiles in white. However, the color is not pure white but rather cold white/bluish. Does not fit so well with the white wall.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed review and honest feedback! 😊 We are pleased that the installation of the profiles was as simple as described. At the same time, we are sorry that the shade of white does not meet your expectations and does not fit optimally with your wall. We gladly take your comments and thank you for the valuable insight! ⭐
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Very serious company besides the quality of products perfect customer service. I had a problem with a delivery with Bartolini and they promptly acted by resending me another package with the same items at no extra cost. I will definitely buy from them again, 5 stars are the minimum, highly recommended.
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Reply from QUEST® Profile | Producător de profile din PVC | Casă | Grădină | PRO B2B
Thank you so much for the wonderful review! 😊\nWe are really happy that you appreciated the quality of our products and the customer service. We apologize for the initial problem with the delivery, but we are glad we managed to resolve everything quickly.\nYour words and trust mean a lot to us. It will be a pleasure to serve you again in the future. Thank you sincerely for the recommendation and for the 5 stars! ⭐\n
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Processing and delivery were great. The only drawback is that the page and complaints are only in the original language and Polish and are not translated.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you for your positive and also helpful feedback! 😊 We are very pleased that the processing and delivery met your satisfaction. We gladly take note of your comment regarding the lack of translation on our website and in complaints. We understand that this can complicate communication and will explore how we can improve this area. Thank you for your valuable feedback and trust! ⭐
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Great material!
Not very easy to install!
But once you get it, it goes smoothly!
Always work from top to bottom,
as stated in the description!
Looks great and has a fluorescent strip on both sides
that shows the way at night.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed and positive review! 😊 We are very pleased that you like the quality of the material and are satisfied with the final result. Thank you also for your helpful installation tips – such practical tips are very valuable for other customers. Nice to hear that the fluorescent strips serve their purpose and provide extra guidance at night. Thank you for your trust and enjoy the product!
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Product Stair Tread Profile and Angle Profile...
Product stair tread profile and angle profiles are very good goods. When you have questions you get very quickly good info.\nGluing PVC can cause problems!
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed and positive review! 😊 We are very pleased that you are satisfied with our stair tread profiles and angle profiles, as well as with the quality of our advice. Thank you also for your note regarding PVC gluing. Depending on the substrate and conditions, gluing can indeed be a challenge. We are glad we could help you quickly with any questions. Thank you for your trust and we hope to serve you again! ⭐\n
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Thank you for the quality of after-sales service
Thank you for the quality of the after-sales service, the product did not meet my needs, I was able to return it with coverage of the return shipping costs. It only took one email to arrange the return. Thank you for your professionalism.
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Reply from QUEST® Profile | FABRICANT de Profilés en PVC | QUEST®HOME | QUEST®GARDEN | QUE
Thank you very much for your comment and your trust! We are delighted to hear that you were satisfied with our after-sales service. Even though the product did not meet your needs, we are glad to have made the return process simple and quick. Your recognition of our professionalism brings us great joy. We look forward to serving you again!\n
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Review of PVC Soft Profile
The profiles are very useful; thanks to them, my wallpaper on the corners is well protected against tearing. The installation is very simple and quick. Thanks to the adhesive layer, they stick firmly to the wall. However, I don't like that the minimum number of profiles to order is 5 pieces. I need 2 pieces and do not understand why I can't order 2 pieces since I'm paying for shipping anyway.
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Reply from PRODUCENT profili PVC / QUEST® HOME / QUEST® GARDEN / QUEST®PRO B2B
Thank you for your detailed review! We're glad that the profiles fulfill their function and that you appreciate their easy installation and good adhesion.
However, we understand that the minimum order quantity can be problematic, especially when only 2 pieces are needed. We've implemented this limit ONLY for certain products of LENGTH SIZE 275 cm due to logistical and packaging reasons, but we greatly appreciate this feedback—it will help us in further improving our offer.
We hope that nonetheless, the product will serve you well and that in the future, we'll better tailor order conditions to customer needs. Should there be additional questions or suggestions, we're happy to assist!
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Recommended without moderation.
The company is considered competent, efficient, and recommended in every way by a friend for stair nosings, I confirm this and encourage future customers to visit the website.
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Reply from QUEST® Profile | FABRICANT de Profilés en PVC | QUEST®HOME | QUEST®GARDEN | QUE
Thank you very much for your opinion and your trust! 😊 We are pleased that the stair nosings give you complete satisfaction and that your friend's recommendation confirmed your good experience. Your trust and recommendation make us very happy. We look forward to seeing you on our website soon! ⭐
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Appreciate the good quality, that screws and tape are already included, greatly facilitates the work. The packaging was very tidy and the delivery time was perfect.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed and positive review! 😊 We are very pleased that you appreciate the good quality and the included mounting materials, which makes the assembly easier for you. It's great to hear that you are also satisfied with the careful packaging and fast delivery. Thank you for your trust, and we look forward to serving you again! ⭐
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Product as described
The product was as described. Good service: there was a delay with the delivery due to an internal error but they were proactive and found a solution without me having to contact them.
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Reply from QUEST® Profile | Producent af PVC-profiler | Hus | Have | PRO B2B
Thank you very much for your wonderful review! 😊 We’re delighted to hear that the product met your expectations and that you were satisfied with our service. Although there was an unexpected delay, we’re glad we could resolve the issue proactively and ensure everything was taken care of without any inconvenience for you. Thank you for your trust, and we look forward to serving you again!
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Remark
Very good and fast contact with your management.
Fast delivery and in perfect condition.
So, very sincere congratulations!!
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4.40
Good12 total reviews5 reviews in the last 12 months
Contact
QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
- questprofile.com/gr
- greece@questprofile.com
- Zielona Góra, POL
About
QUEST® Profile | Κατασκευαστής προφίλ PVC | Σπίτι | Κήπος | PRO B2B
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