Review summary
Product quality is widely praised by customers, who highlight the excellent materials, attractive appearance, and durability. Many appreciate the accurate sizing and find the fit satisfactory, and the wide variety, beauty, and practicality of the product designs are frequently noted as positives. However, there are consistent reports of delivery delays beyond the promised timeframe, and customers often mention not receiving tracking numbers or shipment notifications. Additionally, poor responsiveness and difficulty contacting customer support are commonly cited issues.
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How Trusted Shops prevents fake reviewsReviewsielm.ee
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We are very satisfied with the product – a high-quality and beautiful outfit that matches the online store’s description. We did not receive a tracking code for the shipment, but the item arrived safely. Since the delivery took longer than promised (12 days), I also contacted customer service. The first inquiry was not answered, but the second one received a prompt and polite response (I wrote in English that time, which may have been the reason).
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The webside doesnt work properly, when I chose the size I wanted to filter out, it also shows so many models that doesn´t have that number I wanted to filter out. Also the package came much longer than it was allowed. I ordered black softshell, but the pictures or the information didn´t mentioned that it is pink inside. Some weeks later there was new pictures added, that showed the inside color as well.
Otherwise the softshell is nice, very light weight, easy to clean. The zippers should be stronger, they break too easy(I have had very many ielm softshells).
Reply from ielm.ee
Thank you for bringing this to our attention. We understand your frustration and are doing our best to address and improve the situation.
iELM❤️
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Fast shipping and easy ordering. Maybe the name would have been better on the back but it still works.
Reply from ielm.ee
Hello,
Quality is a top priority for us, and your words reassure us we’re on the right path.
Thank you!
Regards,
iELM❤️
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Amazing
The product is very beautiful and the quality is amazing. However, I only received the tracking number after contacting customer support.
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No track, one week later stated that payment was declined. When receipt sent, then "found" my delivery and tracking.
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The quality is nice and product is pretty.
Reply from ielm.ee
Your feedback encourages us to keep doing our best. Thank you for your trust and kind thoughts! 🥰
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I am very happy with my order, amazing quality jumpsuit!
I specifically chose a larger size so my child can wear it until the next season.
There was a small inconvenience with the delivery, my order was delayed at the warehouse, possibly forgotten.
However, after I contacted support, it was shipped the same day and delivered to my door by a courier.
Despite this, I will definitely order again. 😊 Thank you!
Reply from ielm.ee
Dear client,
We're so happy to hear our clothes met your expectations! We put a lot of love into every detail and we're glad that comes through. 😍❤️
Best regards,
iELM Team.
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Design and quality are great
Reply from ielm.ee
We're thrilled to hear your child feels great in our outfits!
Thank you for choosing ielm!❤️
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Reply from ielm.ee
❤️🥰🥰🥰
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Very beautiful softshell jumpsuit!
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Good quality and fast shipping
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