I have purchased several times from Ielm, your softshell overalls have very good quality of the material. But every time I buy a new one I add a small piece a shoelace to the zippers slider's pull, as I find the pull is quite small and slips easily from my daughter fingers. A little peace of shoelace with a knot at the end gives a much better grip. I know some brands add a little piece of fabric to the pull for the same reason.
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the most relevant critical review
Oct 15, 2022
First - item what I choosed out was out of stock. Ielm did not informed me first, when I asked where is my order then they informed me and let choose other product.
Second - I ordered product with printed name (with extra cost). Even after mix-up I received product without name print.
Terrible communication, even when I wrote that I'm mad they don't have elementary politeness to write me back. No refund, no apology - disappointed.
Definitely will not recommend!!
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Reviews for ielm.ee
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Verified review
6 days ago
Good webpage, fast delivery.
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Verified review
Sep 30, 2022
Communication with customers could be better
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Answer by ielm.ee
Oct 3, 2022
Dear customer,
Sorry for not replying to your message earlier!
We know how important it was for you to be there for you or give you the information you needed.
This time has been a bit overwhelming for us with many orders and preparations of new products for you.🤗
Verified review
Oct 4, 2022
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Verified review
Oct 15, 2022
First - item what I choosed out was out of stock. Ielm did not informed me first, when I asked where is my order then they informed me and let choose other product.
Second - I ordered product with printed name (with extra cost). Even after mix-up I received product without name print.
Terrible communication, even when I wrote that I'm mad they don't have elementary politeness to write me back. No refund, no apology - disappointed.
Definitely will not recommend!!
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Answer by ielm.ee
Oct 17, 2022
Hea klient,
Loodame, et võtate vastu meie siirad vabandused hiljutise kogemuse pärast meiega.
Teame, kui oluline on teie jaoks soovitud teabe kiire kättesaamine ja teie rahulolu on meie prioriteet number üks.
Täname teid mõistva suhtumise eest.
Verified review
Oct 10, 2022
Not responding to customers. Contacted weeks ago and still haven’t heard back about my order that is delayed and hasn’t arrived. Definitely avoid!
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Answer by ielm.ee
Oct 12, 2022
Hea klient,
Loodame, et võtate vastu meie siirad vabandused hiljutise kogemuse pärast meiega.
Teame, kui oluline on teie jaoks soovitud teabe kiire kättesaamine ja teie rahulolu on meie prioriteet number üks.
Täname teid mõistva suhtumise eest.
Verified review
Oct 10, 2022
it is almost 2 weeks already, but no item arrived! I can see in tracking, that it is even not sent out, why????
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Answer by ielm.ee
Oct 12, 2022
Hea klient,
Loodame, et võtate vastu meie siirad vabandused hiljutise kogemuse pärast meiega.
Teame, kui oluline on teie jaoks soovitud teabe kiire kättesaamine ja teie rahulolu on meie prioriteet number üks.
Täname teid mõistva suhtumise eest.
Verified review
Oct 3, 2022
I try to refund my order, but no one contacts me
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Answer by ielm.ee
Oct 5, 2022
Dear customer,
We hope you accept our sincerest apologies for your recent experience with us.
We know how important it is for you to quickly receive the information you request, and keeping you happy is our number one priority.
We thank you for your understanding.
Verified review
Oct 3, 2022
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Answer by ielm.ee
Oct 5, 2022
Dear customer,
We hope you accept our sincerest apologies for your recent experience with us.
We know how important it is for you to quickly receive the information you request, and keeping you happy is our number one priority.
We thank you for your understanding.
Verified review
Sep 17, 2022
Delivery’s was promised to be between 3-5 business days. Instead it was 10 business days.
Product itself is beautiful and very comfortable. (Could have a pocket or two tho)
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Verified review
Sep 12, 2022
I like Ielm clothes, but have not recived my latest order yet, It has been a week already.
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Verified review
Sep 12, 2022
I liked the products itself, delivery was on time as promised.
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Verified review
Sep 11, 2022
Fast shipping, good quality, the best service and nice price!
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