Reviews for Mason's are consistently positive. Customers consistently praise the high quality, excellent fabrics, and superior craftsmanship of the garments. The fit and comfort of the clothing are highly appreciated, with many noting perfect cuts and wearability. Customer service is frequently described as helpful, responsive, kind, and knowledgeable, especially via WhatsApp. Fast delivery and careful, elegant packaging—including details like pleasant scents—are widely praised. Customers appreciate the wide selection of styles, colors, and designs, making it easy to find items that suit their tastes. Special touches such as precise tailoring, finishing, and small details like hemming or garment presentation receive special mention.
A minority of customers express concern about high prices, especially due to international shipping and tariffs, despite acknowledging quality.
This text was automatically created by an AI system from user reviews.
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Size does not fit even after discussion with the tailoring service
Answer by Mason's
Hello Mr. Vanhorle, we apologize for your review. Our Personal Shopper is always available to help you and advise you on what, based on the information you have provided, may be your correct size. However, without seeing you, she cannot know for sure if it will definitely be the right size for you.
Kind regards
Community member
1 Reviews
UPS have not delivered my order yet!!
Answer by Mason's
Hello, we apologize for your negative review. As you can understand, the courier service is not under our control, but we are always available to help you if you have any problems with the delivery of your goods. In this case, I see that it has been delivered, but we remain at your disposal for the future. We are always available via WhatsApp and chat on our website.
Kind regards
Community member
1 Reviews
Answer by Mason's
Hello, we are sorry to hear about your negative review. Could you provide us with more information so that we can better understand the situation and help you?
Kind regards
Community member
1 Reviews
Inhale two pairs of masons pants that fit great. So I ordered the same size and the
Are too tight in the waist and too tight in the calf. They are sale items so I have no turn options.
Answer by Mason's
Good afternoon Mrs Beard,
we’re sorry to hear your feedback.
After reviewing your recent orders, we would like to point out that in your second-to-last purchase you chose a relaxed fit in size 46, while in your most recent one you selected a relaxed fit in size 44 and a slim fit in size 46.
Considering that size 46 seems to be the most suitable for you, it’s likely that the size 44 feels too small, and the slim fit in 46 may also feel tighter than expected.
For slim fit trousers, we would recommend trying a size 48, while for relaxed or more generous fits, you can continue with your usual size 46.
Please also note that all our items – including discounted products – can be returned within 14 days of receiving your order.
Should you need any further assistance, we remain at your full disposal.
Best regards,
Mason’s Customer Service
Community member
1 Reviews
U don’t disclose out of country
Answer by Mason's
Good morning Mr. Baia,
we are sorry to read your feedback.
We would like to clarify that we are an Italian brand and all our shipments are made directly from Italy to destinations worldwide.
This information is clearly stated on our website, in the dedicated Shipping & Delivery section.
We remain at your disposal for any further clarification and would be happy to hear more details about your experience, if you wish to share them with us.
Kind regards,
Mason’s Customer Service
Community member
2 Reviews
Answer by Mason's
Hello, we are sorry to hear about your negative review. Could you provide us with more information so that we can better understand the situation and help you?
Kind regards
Community member
1 Reviews
Bad servu
Bad service
Answer by Mason's
Good Morning , we are sorry for your feedback, could you please indicate why?
Mason’s Customer Service
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