Reviews for Mason's are consistently positive. Customers consistently praise the high quality, excellent fabrics, and superior craftsmanship of the garments. The fit and comfort of the clothing are highly appreciated, with many noting perfect cuts and wearability. Customer service is frequently described as helpful, responsive, kind, and knowledgeable, especially via WhatsApp. Fast delivery and careful, elegant packaging—including details like pleasant scents—are widely praised. Customers appreciate the wide selection of styles, colors, and designs, making it easy to find items that suit their tastes. Special touches such as precise tailoring, finishing, and small details like hemming or garment presentation receive special mention.
A minority of customers express concern about high prices, especially due to international shipping and tariffs, despite acknowledging quality.
This text was automatically created by an AI system from user reviews.
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Reviews for en.masons.it
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Community member
1 Reviews
Community member
2 Reviews
Requested for a review, however the package was not delivered by UPS. Strongly recommend to change the carrier.
Answer by Mason's
Hello Mr. De Jong, we apologize for your review, as you are giving one star to our brand instead of giving it directly to the courier. However, I see that all your orders have been successfully delivered. The last one, just yesterday, is to be picked up at the UPS center, as you were absent at the time of delivery.
Please remember that our Customer Service is always available to help you.
Best regards
My favorite pants. Great proctor, excellent shaped. Good service! speedy delivery!
Community member
2 Reviews
Personal service and very timely. Love the styling as well.
Community member
1 Reviews
Community member
1 Reviews
Community member
1 Reviews
To be very honest, I love their product, but I recently purchased three pairs of pants on their website and at the top of the website homepage, it says it covers all expenses and duties in the price of the product. To my dismay when my pants arrived in Canada, I had an additional $235 charge. I reached out to Mason‘s and they told me this was not the case for Canada and only in the United States. And if you go dig deep somewhere in their website, you could find a specific clause that states that.
Answer by Mason's
Hello Mr. Slach, we apologize for your review. Unfortunately, as explained to you, Canada is a country that, on our website, is subject to customs duties. Since this is not your first order, you should have already paid the same duties on your previous purchase made recently in April.
Best regards
Good morning, Mr. Niculescu, we apologize for your review.
We contacted you via email to point out a possible error in your size selection before your shipment was dispatched, in order to avoid an incorrect purchase and a possible return. Therefore, we believe that this rating is unjustified.
Kind regards
Community member
1 Reviews
The pants smell like they were made in perfume. I can’t get it out. The packaging as well. I’ve cleaned them numerous times and still a problem. Triggers allergies. I’ve never experienced this with any clothes I’ve ever bought
Answer by Mason's
Good afternoon Mr. Matros,
we are sorry for your feedback. The fragrance, as with many other brands, is our distinctive scent that immediately makes the brand recognizable.
Our eau de parfum is highly appreciated by most of our clients, but if in your specific case it is not to your liking, for your next order you may send an email or a WhatsApp message to our customer service, and we will arrange for your items to be shipped without it.
Kind regards,
Mason’s Customer Service
Community member
2 Reviews
Quality product with quick turnaround especially with customized hemming
Community member
1 Reviews
Great design and fabrics as well as excellent customer service.
Community member
2 Reviews
Community member
1 Reviews
Perfect fit every time
Mason's trousers always fit perfectly. I've never had any issues with sizing.
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