optics-trade.eu/en- Logo - reviews

optics-trade.eu/en
Reviews:

312 reviews in the last 12 months2,033 total reviews  

4.71
Excellent

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Top positive review

Dec 15, 2023
 Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.

Top negative review

Aug 12, 2023
 Verified review
my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Reviews for optics-trade.eu/en

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8 days ago
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10 days ago
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Feb 14, 2024
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Feb 12, 2024
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Feb 11, 2024
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Feb 6, 2024
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Feb 3, 2024
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Feb 3, 2024
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Feb 9, 2024
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Jau pagājušās 3 nedēļas un par manu pasūtījumu nav nekādu ziņu.
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Answer by optics-trade.eu/en
Feb 11, 2024
Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you have experienced with your recent order. We understand your frustration regarding the product being out of stock, despite it being indicated on both the product page and your order. If this information was not clear or misleading in any way, we sincerely apologize for the confusion it may have caused. Please know that your satisfaction is our top priority, and we want to make things right for you. If the waiting time for the product is proving to be too long, we completely understand and are more than willing to issue a refund for your payment promptly. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience in this matter. Your feedback is invaluable to us as we continuously strive to improve our processes and communication to better serve you and all our customers. If you have any further questions, concerns, or if you would like to proceed with a refund, please do not hesitate to contact us. Our dedicated customer service team is here to assist you every step of the way. Thank you for your understanding and for allowing us to address your concerns. Kind regards, Optics Trade Team
Feb 8, 2024
 Verified review
bad shop
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Answer by optics-trade.eu/en
Feb 9, 2024
Dear Customer, Thank you for taking the time to share your feedback with us. We value all comments, including those that highlight areas where we can improve. We are sorry to hear that you had a negative experience with our shop. Your satisfaction is our priority, and we take your feedback seriously. We would like to learn more about your experience so we can address any issues and make necessary improvements. Please feel free to reach out to us directly at info@optics-trade.eu to provide more details about your experience or to discuss any concerns you may have. Your feedback is important to us, and we are committed to ensuring that all our customers have a positive shopping experience with us. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, Optics Trade Team
Jan 19, 2024
 Verified review
This is the second product I bought from Optics Trade. Excellent communication and response on mail contact. I recommend Optics Trade.
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Jan 3, 2024
 Verified review
The speed of response and delivery would be hard to improve. The item itself appears to be of high quality.
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Jan 28, 2024
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Professional

Serious and professional Highly recommend I must visit Slovenia and their shop!
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Jan 12, 2024
 Verified review
The service is perfect, the delivery fast and the goods are exactly as described.
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GT
Glen T.
Wilhelmshaven
Jan 27, 2024
 Verified review
Bestellung Vorgang war einfach und der Versand verlief schnell und problemlos.
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SM
Jan 9, 2024
 Verified review
Sono da anni che acquisto da Optik Trade valutazione Ottima
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Jan 26, 2024
 Verified review
Had a problem with the order and was refunded immediately.
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Jan 16, 2024
 Verified review
Rapidité, article tout à fait comme dans la description.
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Jan 30, 2024
 Verified review
Produit reçu rapidement par transporteur. Bien emballé.
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Jan 17, 2024
 Verified review
Excellent service and a very broad product program
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