Made several purchases in this store, namely:
military sights brands Sig Sauer and Steiner.
Steiner is almost constantly in stock, superior products!
Purchases come quickly, communication with the buyer is at a high level.
Sig Sauer has to wait for the manufacturer to complete the order. At the same time, the store constantly maintains a "connection" with the buyer and explains at what stage of waiting we are and when to expect delivery.
This is an example of a great customer centric business.
I ordered and payed for mounts for my gun, then waited a couple of weeks as I got a receipt to say order was processed, an just to wait on email to confirm they were being shipped.
I then emailed to ask about shipment, to be told apologies item not in stock.
Still no word on when they might be in stock.
Shipping was on time, and service was excellent. Unfortunately, UPS in our town does not like to deliver to the door, instead they drop off at a pickup center which become a hassle since we have no car. I do not know if this is just the one drive or a general policy for this distribution center. I will happily purchase from Optic Trader again but use a different delivery service.
May 8, 2023
Ottime persone gentili,molto rifornite e che se c e un problema lo risolvono gente molto molto serie sempre un piacere fare acquisti da loro da migliorare la comunicazione per email....risposte sempre molto attempate per il resto tutto perfetto
Apr 10, 2023
En todo momento me informan de cómo va evolucionando la incidencia y se preocupan por acelerar el envío del producto. Deberían tener un stock más amplio para evitar los contratiempos.
May 6, 2023
Strpljivo i uslužno osoblje.Za sva pitanja su spremni dati opsežan i iscrpan odgovor.To je jako bitno s obzirom na asortiman proizvoda koji prodaju.Sve pohvale.
Apr 23, 2023
Gentili tutto ottimo, spedizione velocissima un po' più lenti nelle risposte per email ma diciamo nel complesso gente seria e sempre fatto ottimi acquisti