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Review summary
Customers frequently praise the fast and punctual delivery service. Customer service is widely regarded as friendly, responsive, and solution-oriented, with many noting impressive support and efficient problem-solving. The majority of customers are highly satisfied with the quality, sturdiness, and durability of the products received. Customers often note that the ordering process is straightforward, clear, and user-friendly. Communication is generally considered prompt, clear, and helpful. Most customers are pleased with the price-performance ratio. Assembly is frequently described as easy or manageable. A few customers report issues with delivery scheduling or communication, including a lack of notifications from delivery partners. Some find the ordering process unnecessarily complicated due to administrative or website issues. There are also some concerns about higher prices or surcharges in specific regions. Additionally, some reviewers note that better instructions could improve the assembly experience.
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Fast, friendly & competent
I received shelves from my landlord. However, for my purposes, some parts were still missing. I found and ordered something in the shop. Shortly afterwards, TOPREGAL contacted me and we realized that I had forgotten some parts. These were quickly added to my order.
I was even allowed to pick up the items the same day from the warehouse.
Thanks to the TOPREGAL team!!!
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My experience with TOPREGAL was very positive. Especially when there were issues with the prepayment, I received excellent support from the customer service. In the end, everything worked out perfectly. The ordered electric forklift was delivered quickly, easily, and completely. So far, the purchased device is a top price-performance product with good quality. I was also contacted after the purchase and asked about my satisfaction. Overall, I can only recommend TOPREGAL based on my experiences :)
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Reply from topregal.com/de
Dear TOPREGAL customer,\n\nThank you very much for your detailed and positive review! We are very pleased that you felt well supported during the difficulties concerning the prepayment. In such situations, personal and reliable support is especially important to us.\n\nGlad to hear that the delivery also went smoothly and that you are satisfied with your electric forklift as well as the price-performance ratio. We are particularly pleased that you perceived our service positively after the purchase, as customer satisfaction is our top priority.\n\nThank you also for your recommendation and enjoy your device!\n\nBest regards\nYour TOPREGAL team
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Top 🔝
The company Topregal lives up to its name in every way. The entire process – from ordering to delivery – was smooth and professional. The quality of the products is excellent and fully meets my expectations.
I am completely satisfied and can recommend Topregal without reservation. It can hardly get any better – everything here is truly top-notch!
Special thanks go to Mrs. Klein. She is remarkable and impresses with her professionalism as well as her friendly and respectful demeanor. Her dedication left a lasting positive impression.
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Topregal - Top service
Order process through the service staff went well. All employees are very friendly and committed.
Self-collection in Filderstadt was not a problem.
The quality of the shelves is excellent.
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Topregal Employees/Solar Carport
The contact with Topregal, whether by phone or email, was always friendly and competent. All questions regarding the solar carport we purchased were answered in detail. Also, the employee responsible for the area was consulted for technical questions.
We can only have words of praise for every employee of the company. The carport with storage is very good for us. As we can charge 3 electric cars on sunny days here. In total, we have nearly 10 kWp with optimal orientation.
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Shipment had issues with delivery due to the length of components
The shipment was somewhat overwhelmed with the delivery due to the length of the components. Side unloading was not possible. There is nothing to complain about from Topregal.
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When the battery packs in my stacker got tired, I needed a replacement set. Contacted TopRegal and they had the quote out and order placed in no time at all. Great price, fast delivery, functioning power stacker.
Reply from topregal.co.uk
thats great to hear. We are really pleased you had such a good experience. Thanks for taking the time to leave this review
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Perfect service!
The goods from topRegal are top quality!
The ordering process and delivery work excellently.
The outstanding customer service in case of issues, like defective goods or wrong delivery, is noteworthy. Problem immediately resolved and handled to the best satisfaction.
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Everything is great!
We needed an additional shelf for our warehouse, and we came across Topregal. We ordered the shelf, the processing time was very fast, and the shelf was delivered within a few days. The quality is really superb, and the assembly was manageable with two people. I can truly recommend Topregal. Thank you!
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Everything went well. Unfortunately, the shipping company did not contact a day before delivery. But everything else went well and the quality is also great. Best regards
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Uncomplicated Order
Uncomplicated order, fast delivery.
Criticism: The option was booked to be informed about the delivery date a day in advance for a fee. Then suddenly a call, the freight company is 60 km from my residence in front of my house and wants to deliver. Everything worked, but that was not how it was intended.
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Value for money very good, only the packaging can be improved.
I find the website very user-friendly and clearly structured, and the navigation is also very simple. I am also very satisfied with the quality of the goods. Only the packaging should be improved, because it often arrives completely damaged. So far the goods have not been damaged, but it cannot be ruled out.
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Top Regal - Top Quality - Top Satisfaction.
I always buy the equipment for our warehouse here, whether it’s shelves, pallet jacks, or accessories. From ordering to notification to delivery - everything is really TOP!
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We are satisfied!
The delivery was completed without any problems, and the goods were delivered in excellent condition. We are also very satisfied with the existing products.
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Super electric stacker with good price and fast delivery
The electric stacker works as promised. The price/performance ratio is very good. The ordering process went smoothly and for inquiries, a personal contact (a human/not a chatbot) was available. They were able to arrange for a quick delivery. Thanks for the good service
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Everything super
The handling of my order was great, confirmed through a personal conversation and set in motion very quickly, so I received the ordered goods the following week.
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Always a joy!
We have been buying here for years and if something stands out in the order, for example if something doesn't match, someone will contact us again and it won't be sent blindly. Delivery as always fast and good. Top!
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Storage Equipment
good point:
+ delivery on time
+ good quality material
+ accessory included in delivery
Improvement point:
- safety label not in customer's language
- advance payment of invoice
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Reply from topregal.fr
Dear TOPREGAL customer,
Thank you for your evaluation and constructive feedback.
We are pleased that you are satisfied with the delivery and the material.
We take your comments about the language of the safety label and the advance payment into consideration.
Your feedback helps us to continuously improve our products and services.
We hope to have the pleasure of welcoming you again soon.
Sincerely,
Your TOPREGAL team
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Cross-market review
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We are very satisfied
We have ordered more than 20 devices so far.
Communication is perfect.
Short-term pick-up is possible
The quality of the goods is also good
I would recommend further
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Buy tire rack
Simple and fast processing, good support from the office.
Delivery with notice went smoothly.
Ordered on the Swiss site with "free shipping", unfortunately, additional costs such as customs clearance and the like are not visible.
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for topregal.com/en
5.00
Excellent9 reviews
since Mar 25, 2024
Contact
- +442078941516
- www.topregal.com/en
- info@topregal.com
- Filderstadt, DEU
About
Largest online retailer for heavy-duty shelving, material handling equipment, lifting devices, and office furniture for your business. Huge selection of shelving with various heights, widths, depths, ...
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