Review summary
Customers frequently praise the fast and punctual delivery of their orders. The majority of customers comment positively on the quality, robustness, and workmanship of the products. Customer service is widely recognized as responsive, helpful, and professional, with several highlighting personalized advice and support. Many reviews mention clear, friendly, and efficient communication before, during, and after the purchase process. The assembly process is generally described as straightforward and easy. Customers find the ordering process to be uncomplicated and user-friendly, both online and via phone. Products are often highlighted as offering excellent value for money. Some customers mention occasional issues with delivery notifications, with a significant number dissatisfied with lack of or late notifications, especially when they paid extra for this service. A few criticize regional pricing discrepancies. There are rare exceptions regarding product quality, and some note occasional challenges or unclear instructions during assembly. Minor website criticisms are also mentioned.
This text was automatically created by an AI system from user reviews.
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Cross-market review
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Cross-market review
Product is top, only communication with the shipping company did not go so well. It was agreed that I would be notified one hour before delivery by phone, which unfortunately did not happen.
But otherwise everything is great, I am very satisfied.
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Cross-market review
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Cross-market review
Previously fair euro price – since 2026 overpriced Swiss surcharge
Swiss surcharge in Swiss francs is completely exaggerated compared to euro prices.
I even ordered directly via www.topregal.com in December 2025 and paid the regular euro price. Today, you are automatically redirected to www.topregal.ch and must accept significantly higher CHF prices – even though the goods are still shipped from the same warehouse in Germany and practically nothing has changed in delivery.
The price differences therefore seem incomprehensible and more like an artificial Swiss surcharge. Very unfortunate, as the price-performance ratio was previously much more attractive.
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Reply from topregal.com/en
Dear TOPREGAL customer,
thank you very much for your open and transparent review. We always try to set our prices market-oriented and fair, and we use our internal department to act quickly in this area and adjust prices individually if needed. Furthermore, we have waived the flat shipping fee and now deliver all our products free of charge to Switzerland (plus Swiss VAT and any applicable customs charges).
Of course, our customers always have the possibility to receive a special price for larger projects, which we are happy to offer.
We nevertheless thank you very much for the feedback, because for us as an online trade, reviews are always very important, as they help us to reflect on and optimize existing processes.
Kind regards from Filderstadt
Your TOPREGAL team
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Cross-market review
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Cross-market review
Great service for the order, I received the quote directly, and I was able to have it delivered by a truck with a lift gate even though I'm in a narrow street, the equipment is really great, I ordered a hub1200/3 and honestly, the batteries last really long too 😁
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Reply from topregal.com/en
Dear TOPREGAL customer,\n\nThank you for your positive feedback!\n\nWe are very happy that you are satisfied with our service and the delivery by truck with lift gate. It is particularly nice to learn that the HE1200/3 meets your expectations and that the battery autonomy convinces you.\n\nYour opinion is a great motivation for us. We wish you much enjoyment with your device and are always at your full disposal.\n\nSincerely,\nYour TOPREGAL team
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Pleasantly surprised by the delivery speed. The product looks of good quality at first glance, but is not yet assembled. For logistical reasons, I asked for information on when the goods would be delivered with 24 hours' notice. The carrier called half an hour before delivery, which caused some complications.
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Reply from topregal.com/en
Dear TOPREGAL customer,
thank you for your honest feedback. We are very pleased that you were satisfied with the delivery speed and the first impression of the product quality.
At the same time, we regret the inconveniences caused by the short notice of delivery. Your comment is very valuable to us, and we will pass it on to our logistics partner to further improve our services.
Thank you for your trust, and we are always available for any questions.
Best regards,
Your TOPREGAL team
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pallet truck
today I received my pallet truck well, it is really beautiful, easy for my worker, fully electric. Honestly, I am very satisfied and want to order another because it is truly beautiful, lightweight and solid, and the quality-price ratio is great, nothing to say, I give 5 stars 🌟 because well deserved. Only the delivery is a bit long, I waited almost 2 weeks, normally one week, but it doesn't matter, it's a good product, thank you very much.
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I am very satisfied with the service…
I am very satisfied with the customer service and the quality of the products. The first time, I personally went to pick up the goods on site because I didn't know the company and I was afraid it might be a scam. But no, that’s not the case, they really exist and the products are top-notch.
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Reply from topregal.com/en
Dear TOPREGAL Customer,
thank you for your kind feedback.
We are very pleased to hear that you are satisfied with our service and products and that our presentation convinced you.
We look forward to your future orders.
Sincerely,
Your TOPREGAL Team
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Hello, the order not enough...
Hello, the order was not fast enough, customer service reachable quickly, the product price is reasonable. I ordered yesterday and am waiting for delivery to try it out. I hope it is a good product and matches very well with the description in the advert. I am eagerly awaiting my order and hope I will be very satisfied with this order. Next review upon receipt of the order after testing the product I will post another review on social media
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Reply from topregal.com/en
Dear TOPREGAL customer,\n\nthank you very much for your feedback. We are delighted that our customer service and price-performance ratio convinced you.\nWe hope the product will meet your expectations and remain available for any questions.\n\nYour TOPREGAL team
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Cross-market review
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Cross-market review
Easy to assemble material, robust and perfectly adaptable to our needs. Delivery approximately 7-10 days after order. The only downside was that we were not notified as agreed about the material's arrival by the carrier. All in all, very satisfied with our purchase!
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Reply from topregal.com/en
Dear TOPREGAL customer,\n\nWe sincerely thank you for your positive feedback. We are delighted to learn that you are satisfied with the quality of the material as well as the handling of your order and delivery.\n\nHowever, we take note of your remark concerning the lack of notification from the carrier. We will convey this information to improve this point in the future.\n\nWe thank you for your trust and hope to have the pleasure of assisting you again with your projects.\n\nSincerely,\nYour TOPREGAL team
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Cross-market review
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Cross-market review
We have ordered a shelf for the technical AG equipment ...
We had ordered a shelf for our school's technical AG equipment and faced many challenges. Initially, I thought: TOPREGAL is such a large company, they won't give you personal attention, I have to manage on my own ... but we should have contacted TopRegal directly from the start. Because: You receive very good and friendly advice!!! In hindsight, I feel a bit uncomfortable that as an 'unknowing' person I caused this professional company extra work because I needed a lot of advice for setting up the shelf. But now everything is in place and we are very happy with the quality, which is worth every cent.
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Reply from topregal.com/en
Dear TOPREGAL customer, \nthank you very much for sharing your positive experiences with our customer service. You need not feel uncomfortable at all, we are gladly here for our customers and help where we can - we see it as a pleasure and not as 'extra work'. \nThank you for your kind words and for being so satisfied with us and our product quality - we greatly appreciate it.\nOur customer service is gladly available for further questions, and we wish you much joy with your new shelf.\nSunny greetings from Filderstadt\nYour TOPREGAL team
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Cross-market review
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Good price-performance ratio
Visually, the bicycle shelter is just as we imagined and it also looks good. I am giving only 4 stars because some of the metal parts do not fit exactly, which made it difficult for us to get the corresponding screws in. Otherwise, assembly is easy. Two people are needed to set it up due to the weight.
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Cross-market review
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Phone responsiveness, quote, order follow-up, top speed!
We even call you after delivery to see if everything went well (great and rare these days)
Bravo to your team
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Fast delivery, good value for money.
Fast processing, good value for money, reloading required as my yard was too small for the 40 t. load. But it was easily solvable. I didn't want to deduct a star for that. The device does what it should. The lifespan is now to be awaited.
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Reply from topregal.com/en
Dear TOPREGAL customer,\n\nThank you very much for your detailed review and for taking the time for it. We are pleased that the delivery and the whole process worked well and that the price-performance ratio is satisfactory for you. It's nice to hear that the on-site situation was easily resolved and that the device meets your expectations.\n\nWe wish you much enjoyment with it and a long-lasting, reliable use! \n\nBest regards\nYour TOPREGAL team
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Cross-market review
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Excellent product, excellent service⭐⭐⭐⭐⭐
Found the size I needed on the website. Excellent service from start to finish, with fast delivery. Very pleased with the whole experience. Would definitely recommend.
Reply from topregal.com/en
Thanks so much for such kind words, we are really pleased we were able to give you such a positive experience
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Best grade
TOPREGAL has fully met my expectations in every respect.
Customer service, support, processing, product and deadline adherence flawless.
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Stapler
Very good product at a fair price. Stable and safely packed. The shipping company announced itself a day in advance and delivered on time. Everything is fine!
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Product OK - Instructions not OK
Product well packaged, quality in order and delivered within the agreed time.
Unfortunately, the assembly video and instructions for the hall office are completely inadequate. In my opinion, many pictures or hints about crucial details are missing. For example, it is mentioned that the door comes with a threshold, but it cannot be installed this way as the door element is too high and does not fit with the other parts. One must "break or remove" the threshold.
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Cross-market review
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Product (automatic strapping machine) is effective, easy to use, and saves time. The second battery provided is very appreciated.
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Highly recommended!
The order process is great, whether by phone or email. Very straightforward! Delivery is also lightning-fast within 3 business days via freight. The goods are faultless and match the item description. The only issue is the phone notification from the external freight doesn't work, as drivers call only once they arrive on site.
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Cross-market review
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Cross-market review
Purchase of a stacker, very satisfied, very good quality, I am very happy, I highly recommend and especially very reasonable prices as well as very attentive customer service, fast delivery
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Reply from topregal.com/en
Dear TOPREGAL customer,\n\nwe thank you for your kind words and are very pleased that you are fully satisfied with your order. Good prices and quality customer service are very important to us, so we are even more delighted to have convinced you.\n\nWe wish you much satisfaction with your electric stacker and look forward to more orders!\n\nSincerely,\nYour TOPREGAL team
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Cross-market review
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Semi-electric high-lift pallet truck
Great, fast and smooth communication, as well as processing and shipping.
The product convinced both in the description and in practice.
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