swimessentials.com

Reviews:

good delivery but a problem whith the product itself, becareful with the beach towl , after the first wash the red colour stripes ran on the white stripes, it looks like light pink white now and for a boy its not what I wanted really. Disappointed but the poncho blue and white is perfect.

I sent you an email last week about problem on my order. I Didn’t receive ant answer. Dear Swim Essentials Customer Service, I recently purchased the Multicolour Jungle Swim Nappy, and I would like to request a prepaid return label. When I received the product, I was surprised to discover that it has snap fasteners on both the inside and the outside of the swim nappy. This detail is particularly important, as the inner snaps are in direct contact with a baby’s delicate skin. Neither the product description nor the photos made this feature clear. There are no images of the inside of the swim nappy, where this design choice is visible. On the product photos, I assumed the small yellow dots on the outside were simply part of the printed pattern (they looked like little suns), not snap fasteners. Furthermore, the item I received has white snaps rather than the yellow ones shown in the pictures, making it even less representative of the advertised product. Had this feature been clearly disclosed, I would not have purchased this swim nappy. I understand that your return policy states that customers are responsible for return shipping costs unless the item is damaged or incorrect. However, in this case, I believe the product presentation is incomplete and misleading, and the item I received also differs from the photos shown on your website. For these reasons, I kindly ask that you provide a prepaid return label or otherwise cover the return shipping costs. I look forward to your reply and hope we can resolve this matter quickly. Kind regards,

We try to lead a sustainable lifestyle in all aspects of life - when plastic cannot be avoided, we go for the least bad option. This seems to be swimmingessentials. Additionally, the design is good and the swim Ring does not leak air (so far). Happy as customers!

My son is a big Bluey fan and we bought few swim essentials/Bluey collab, everything is good quality and was shipped very fast. Customer service is fantastic, they went above and beyond to help me.

Wir haben ein Plnschbecken bestellt und noch nicht mal ausgepackt. Aber das Teeservice kommt dafür sehr gut an und wird fleißig bespielt. Kann ich wärmstens empfehlen!

Product fine. Delivery misleading. Took a lot longer than was shown on the website and not obvious you then have to pay import duty. Get it from John Lewis instead and it would have been next day . I now can’t order the cover that was out of stock becasue o would then need to pay the duty.

J’ai commandé une piscine à montrer, très esthétique, facile à installer et pratique. Livraison repose. Rien à dire !

I am very disappointed with the customer service. We used the pool on the very first day it was delivered, and it started gradually losing air within just a few hours. We tested it multiple times and the same issue occurred every time. I contacted customer service immediately, sent photos showing the pool before and after it lost air, and even provided videos demonstrating the problem. Despite this evidence, my request for a replacement was refused simply because there was no visible hole or damage. A slow air leak caused by a manufacturing defect does not always leave a visible puncture, especially on a brand-new inflatable product. Instead of properly investigating the issue or offering a replacement, my claim was rejected. It’s a shame because my son absolutely loved the pool, but the after-sales support has been very disappointing. I expected much better customer service for a defective product.

Very good bath for my baby! Quick delivery, awesome. Recommend

Die Lieferung hat länger gedauert als angegeben und die Sonnencremes waren beide am Deckel komplett zerbrochen. Der Pool hält aber bisher was er verspricht und sieht sehr gut aus!

I bought a pool on the understanding that it came with pump and steps but no. I bought something I couldn’t use. Should have been clearer!

Great site and Great products. It’d be Nice to have better estimated delivery time. Especially for this type of product used at holiday location

Schönes Design vom Baby-Planschbecken, das kam aber mit Loch im unteren Ring an, sodass die Lift immer rausgeht. Preislich super, könnte aber qualitativ einen Tick besser sein.

J’aime beaucoup mes produits swim j’ai commander dernièrement un ensemble de plage anti uv et un tapis à jet d’eau . J’aime beaucoup la qualité et le design

Guter Kundenservice auch bei Reklamationen

I’m really happy with my pool float and lounger; the quality is incredible, and the print is super pretty and summery.

Perfect. My son love his new swimming pool. AlSo his boat. The swimming pant is perfect, he will keep it for years. Wonderful brand !!

No proper instructions on how to install.

Dear Customer Service, I am writing to complain about the inflatable pool I recently purchased from your website. Unfortunately, the pool started to lose air on the very first evening after it was set up. I carefully followed the instructions and used it properly, so I believe the product is defective. I am very disappointed with the quality of the item, especially since it became unusable after only one day of use. I would appreciate a replacement or a full refund as soon as possible. Please let me know how to proceed and whether you require any photos or additional information. Thank you for your prompt attention to this matter. I look forward to your reply. Kind regards, Clara Frances Order number: #EU42504

1. The pool arrived already patched, even though it was sold as a brand-new product. Very disappointing, and there was no prior notice about this issue. 2. Poor transparency. We expected a new pool, not one that had already been repaired. We are still waiting for a satisfactory resolution from customer support.