Review summary
Many customers praise the design and appearance of the products, noting their stylish, beautiful, and unique look. Some customers also appreciate the prompt and helpful customer service they received. However, concerns are frequently raised regarding product durability and material quality, including reports of damages upon arrival, thin materials, and disappointing longevity. There are also complaints about delays in delivery, lack of shipping updates, and inconsistent customer service experiences, with some customers finding the support unresponsive or unsatisfactory. Additionally, issues with missing or incorrect items in orders have been mentioned.
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(26)
Verified
Product fine. Delivery misleading. Took a lot longer than was shown on the website and not obvious you then have to pay import duty. Get it from John Lewis instead and it would have been next day . I now can’t order the cover that was out of stock becasue o would then need to pay the duty.
Reply from swimessentials.com
Hi Lindsey,
Thank you for your review.
We're pleased to hear that you're happy with the product itself, but we're very sorry to hear that the delivery experience did not meet your expectations.
We understand your frustration regarding the longer delivery time and the unexpected import duties. We always aim to be as transparent as possible about shipping times and additional costs.
Thank you for taking the time to share your experience with us.
We hope that despite these issues, you will enjoy your pool for many seasons to come.
Kind regards,
Isa
Swim Essentials
Verified
La piscine swim essentials et facile de construction esthétiquement très jolie 🤩
La livraison est rapide et soignée.
Je vous la recommande vivement pour un extérieur agréable
Reply from swimessentials.com
Hi Amandine,
Thank you for your review!
We're delighted to hear that you're happy with the pool, both its design and how easy it was to set up. It's also wonderful to know that the delivery was fast and carefully handled.
Thank you for your recommendation. We hope you enjoy many relaxing and fun moments by the pool!
Kind regards,
Isa
Swim Essentials
Verified
Very happy with my purchase but I wish my order came sooner..
Reply from swimessentials.com
Hi,
Thank you for your review! We’re really happy to hear that you’re pleased with your purchase. At the same time, we understand it’s unfortunate that your order didn’t arrive as quickly as you had hoped.
We hope that you will nevertheless enjoy your purchase!
Kind Regards,
Lisa
Swim Essentials
Verified
I’m really happy with my products from Swim Essentials. The design is beautiful and feels very well thought out. Everything looks stylish and high quality.
My order was shipped quickly and arrived perfectly. Overall a great experience and I would definitely order again.
Reply from swimessentials.com
Hi Pleun,
Thank you so much for your wonderful review! We’re thrilled to hear you’re really happy with your products and that you love the beautiful design and quality.
We’re also glad your order arrived quickly and perfectly. We truly appreciate your support and hope to see you again soon!
Kind regards,
Team Swim Essentials
Verified
Material of framing Pool a Little Bit thin. Beatiful colour. Thank you very much!
Reply from swimessentials.com
Hi Nicole,
Thank you for your review!
We're happy to hear that you love the colour of the pool. We also appreciate your feedback regarding the frame material, as it helps us continue to improve our products.
We hope you enjoy many fun and relaxing moments with your pool this summer.
Kind regards,
Isa
Swim Essentials
Verified
Très jolie piscine parfait
Reply from swimessentials.com
Hi,
Thank you for your lovely review! We’re happy to hear you’re so pleased with the pool. We hope you enjoy lots of fun and great water moments!
Kind Regards,
Lisa
Swim Essentials
Verified
Every thing was ok
Verified
Belle qualité
Reply from swimessentials.com
Hi,
Thank you for your lovely review! We’re happy to hear you’re so pleased with the quality of our products. We hope you enjoy them and have a wonderful summer!
Kind Regards,
Lisa
Swim Essentials
Verified
Gute qualität.sieht
chick aus
Reply from swimessentials.com
Hi Sandra,
Thank you for your review!
We're delighted to hear that you're happy with the quality and that you like the design. Enjoy your purchase, and we hope it brings you lots of fun this summer!
Kind regards,
Isa
Swim Essentials
Verified
Delivery and design are top 🙏🏼
Reply from swimessentials.com
Hi Nicoletta,
Thank you for your review!
We're so happy to hear that you're pleased with both the delivery and the design. Thank you for your kind words!
We hope you enjoy your purchase and create lots of wonderful summer memories with it.
Kind regards,
Isa
Swim Essentials
Verified
Pas reçu les matelas. La crème en cadeau
Dans la boîte aux lettres
Et aucune nouvelle
Il fait 30 degrés aujourd’hui
Et rien à faire de la crème de bronzage livré dans les matelas de piscine
Aucune réponse
Normalement tout est livré
On a le pas digne un bon comme quoi c’était livré
A fuir
Reply from swimessentials.com
Hi,
Thank you for your review! We’re very sorry to hear that you didn’t receive your complete order, as that is of course not how it should be. Our apologies for the inconvenience.
We have already tried to reach out to you and hope we have been able to offer you a suitable solution. We hope you’ll be able to enjoy the products soon!
Kind Regards,
Lisa
Swim Essentials
Verified
Super leuk!
Swim Essentials is een super leuk merk! Mooie producten, fijne kwaliteit en vooral die leuke printjes maken het helemaal af. Ideaal voor de zomer en superleuk om te gebruiken.
Reply from swimessentials.com
Hi Evy,
Thank you so much for your lovely review! We’re so happy you love our products.
Wishing you a wonderful summer!
Kind regards,
Team Swim Essentials
Verified
Very late with the shipping...
Verified
The striped pool is wonderful you really should stay with this vibe and style there nothing like this pool on the market.I am honestly surprised it was so hard to find it on the web.We bought it for the second time after 3 years use but unexpectedly the cover we had did not fit the new one, evidently the structure has changed and unfortunately we had to buy the blue one because the green is out of stock.A real shame.
Verified
A hole in the pool
I received my pool this morning, there was a hole in it, now I need to fix it… I won’t order anything from swim essentials anymore.
Verified
Bad experience with the shipment
Reply from swimessentials.com
Hi Arianna,
Thank you for your review. We’re very sorry to hear that you had a less positive experience with the delivery and that it didn’t go as it should. We completely understand your frustration and sincerely apologise for the inconvenience.
We have already tried to reach out to you to look into this and resolve it as quickly as possible. We hope your order will be delivered soon and that you’ll still be able to enjoy it.
Kind Regards,
Lisa
Swim Essentials
Verified
ich habe die bestellung nach 16 d noch nicht erhalten .
Verified
Bouée arrivé crevé, service client déplorable 1ere et dernière commande
Reply from swimessentials.com
Hi Christine,
Thank you for your review.
We are very sorry to hear that the swim ring arrived damaged and that your initial experience was disappointing. This is certainly not the quality or service we strive to provide.
In the meantime, we have been in contact with you and have worked together to find a suitable solution. We hope that this has resolved the issue to your satisfaction.
Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused.
Kind regards,
Isa
Swim Essentials
Verified
Super goede en snelle service. Bij aankomt van mijn pakketje was het zwemvest beschadigd. Ik kreeg direct een nieuwe opgestuurd! Heel erg blij mee! dank :-)
Reply from swimessentials.com
Hi Robin,
Bedankt voor je fijne review! Wat goed om te horen dat je zo tevreden bent over onze snelle service.
We wensen je een zomer vol plezier en zonneschijn!
Groetjes,
Team Swim Essentials
Verified
Im still waiting my Order or an update since 12.05
