laco.de/en/
Reviews:

126 reviews in the last 12 months893 total reviews  

4.76
Excellent

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Top positive review

Oct 3, 2023
 Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.

Top negative review

Nov 9, 2023
 Verified review
Shipping was terrible. I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Reviews for laco.de/en/

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May 3, 2023
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Apr 26, 2023
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Apr 25, 2023
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Nov 9, 2023
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Shipping was terrible. I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Nov 21, 2023
 Verified review

I'm a little disappointed

I ordered on the 14th and sent two emails. Of course, I haven't received a reply email yet. The order status has not been updated for a week either. It's still 'in progress' like the first day.
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Nov 28, 2023
 Verified review

Disappointed

I received a non-operational watch. The technical service offered to repair it instead of replacing it, so I demanded a refund. I've ordered a new one; we'll see how it goes with this one.
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May 27, 2023
 Verified review

my Laco wrist leather band lost!

I think my Laco wrist leather band has been lost by the courier....
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