Review summary
Customers consistently highlight the fast delivery, competitive prices, and occasional discounts, as well as the wide and unique selection of vinyl records, clothing, and other products. The secure and protective packaging is highly appreciated for ensuring items arrive in excellent condition. Many also value the professionalism and responsiveness of the customer service, along with user-friendly order management features like merging, modifying, and canceling orders. The website is generally easy to use, contributing to a positive shopping experience. Some customers mention delays or issues with specific delivery carriers, and a few experience price fluctuations or wish for more frequent discounts. There are occasional requests for enhanced order management flexibility and improved search functionality and product information on the website. A minority also report slow or impersonal customer service responses, and rare exceptions of packaging not meeting expectations.
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How Trusted Shops prevents fake reviewsReviewsHHV
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Verified
Service, selection, fast and secure shipping. Excellent platform. Only think to improve on are your sound clips of releases are inconsistent same thing with covers and stock availability of some independent releases.
Verified
Best shop in Europe ! I just wish that when ordering with my cat registered company account payment process and invoice with not vat would be much easier
Thxxx
Verified
Vinyl record in impecable state
Particularly, I liked the fact that it was my first record bought online and it came impecably flat, which denotes carefull handling all through the delivery chain.
Verified
Superb service and extensive availability of vinyl records. The possibility to manage online the orders is also a great possibility offered.
As suggestion, it would be nice if the used vinyl availability is enhanced.
Verified
I appreciate how quickly you ship orders to Portugal. Furthermore, the records are very well packaged.
I wish you had some kind of discount or free shipping for purchases above a certain value or price.
Verified
The shopping experience is great!
But international shipping to Sweden with FedEx is always a bit messy. FedEx has a very weak presence in scandinavia and their systems for administering delivery times or package dropoffs is terrible. it seems to be built for american markets and a lot of stuff does not really work or make sense. More of a fedex issue than a HHV one - but still something I've been annoyed with since they effectively become your partner in this and it affects the overall experience.
Verified
pour les collectionneurs de vinyle aller chez HHV.
mon dernier achat était un vinyle que je pensais trouvé qu'au état unis et en faite je l'ai trouvé chez HHV donc très content car collector, je recommande ce vendeur car on peut trouver des perles rares. Merci.
Verified
Everything was smooth and professional. First time I used your website directly (I had purchased through Discogs before), and it was perfect.
Verified
Updated and excellent record collection. Delivery is relatively fast and secure in spite of my far shipment address in Southeast Asia.
Verified
I enjoyed the complete experience!
I enjoyed everything from the beginning, navigating through the website, reading info about the albums, great prices, a lot of choices from all around the world, the payment and check out was very friendly and clear, the shipment arrived early than what i thought and the package was very well packed, i'll continue buying from you.
Verified
I like more 12” singles about mainstream dance music, 70’s80’s,90’s,2000,.What to do better? Customer (human) contact…about questions..
to resolve problems,,,,to answer mails fast…not ready form…Only about this..
Verified
Reliable and fast.
Reliable, fast delivery.
Sometimes the package is bent when it arrives (once it was soaking wet too),
so maybe some extra card to make the package sturdier would help.
Thankfully records were intact each time.
Verified
on n'a pas la visibilité sur les anciens eps ou lps d'un label quand ils out of stock on ne peux plus les voir et c'est interessant savoir que qu'n label a sorti avant
Verified
Reliable and efficient
HHV was quick and efficient in sending my record (very well packed). Most importantly, the condition of both the record and the gatefold cover were exactly as described. It's perfect. A big thank you to the HHV team.
Verified
Wide range of products, very good communication (I was notified when the desired vinyl came back in stock), fast delivery. My opinion is to keep it that way.
Verified
toujours au top, je recommande pour par exemple si vous etes fan de vinyle il y a un tres grand choix avec meme des OBI pour certains disques vraiment super. Merci.
Verified
If I didn’t do premium post, it takes a very long time for records to reach which is annoying since there are other companies in Germany on discos for 960 get me 50 records delivered in less than two days just saying
Verified
Thank you , maybe you guys can improve the “no vat “orders for registered company with vat in Europe
Verified
Excellent !
Kupljeni proizvod je stigao na adresu neoštećen i lijepo zapakiran. Jako sam zadovoljan sa uslugom.
Verified
highly recommended 10/10
Everything is excellent,from the delivery time to the packaging and the prices.Highly Recommended.