Certified since: Dec 9, 2014
The Trustmark indicates trustworthy online retailers.
- Verified identity
- Encrypted data transfer
- Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to €2,500. Find out
Review summary
Customers consistently appreciate the fast and reliable shipping, secure and careful packaging, and a wide selection of vinyl and unique music products. Many highlight the website's user-friendly design and the helpful, responsive customer service. Features such as order merging, cancellation, and pre-order management are also valued, with most customers finding prices to be fair or competitive. Some customers experience occasional shipping delays or issues with specific carriers, and a few note rare instances of slow replies or unresolved matters with customer service. Suggestions for improvement include offering more discounts, loyalty rewards, and lower international shipping costs. Additionally, some users would like to see greater flexibility and clarity in order management features, as well as improvements to search functionality and product visibility on the website.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsHHV
(35)
(14)
(41)
(135)
(1657)
Verified
hhv always comes through. Even when shipping is not the fastest (very rarely - it's usually here in Budapest from Berlin within a week), the packaging is very methodical ant protective, the selection is head-spinningly wide-ranging, prices are competitive (cheapest shipping anywher within the EU) and communication is fast and straightforward. Their helpdesk is top notch, too. Thank you for providing almost a third of my sizeable record collection!
Verified
I’m a passionate vinyl collector and a regular customer. I’d really appreciate receiving an occasional discount code. I believe it would be beneficial for both of us - it would encourage me to make more purchases while also helping increase your sales
Verified
toujours original Adidas
mon dernier achat est une paire de chaussure Adidas très original donc c'est pour dire que sa soit pour la musique ou les vêtements on trouve toujours des articles qui sortent de l'ordinaire Super et Merci toujours un plaisir de commander chez HHV.
Verified
*
I like the fast delivery.
What could you do better: More music categories - e.g. "organic grooves" - it can be soul, r'n'b, old motown discs, italodisco, eurodisco etc ..
Verified
A super-satisfied customer
I regularly buy clothing and footwear from HHV because I like their brands and find lots of cool stuff at fantastic prices. Shipping is a bit pricey, but the promotions and huge selection are unbeatable. A super-satisfied customer.
Verified
Hhv Correcto pero Fedex muy mal
Hhv ha sido correcto, lo único que no me gusta es los plazos pre order no se acaban de cumplir en algunos casos ya que se prorrogan hasta 3 meses.
Por otro lado estoy muy disgustado con Fedex, son un desastre no cumplen plazos de entrega nunca.
Verified
Dans l'ensemble c'est ok, sauf que j'ai reçu à deux reprises des vinyles qui ont été remplacés par deux que j'avais commandé et que je n'ai pas reçu.
Verified
Solid experience with HHV so far
I’ve had a solid experience with HHV so far. The catalog is impressive and the packaging is always secure. However, I’d love to see an update to their shipping system. Specifically, it would be great to have the option to 'merge' items from a new purchase with available items from a previous, partially-fulfilled order. If I have 9 out of 10 records sitting in a box waiting for one pre-order, being able to bundle them with a new order would be a game-changer for shipping efficiency!
Verified
All nice. Fast and good packaging.
Would like to find available more rare and collectible Madonna vinyl records (unofficial releases, live, coloured vinyl etc).
Thank you.
Verified
Hello..l write in french...
Il y a plusieurs satisfactions...Le catalogue que vous présentez en est une et la fiabilité de vos services.
Le suivi des expéditions internationales est vraiment important et vos prestataires sont biens présents et ceci engage une confiance envers votre site.
Verified
Improvements
Things to improve:
- Economy delivery with fedex means order is not delivered to my door but have to collect it, client should know about this beforehand
- Bonus coins do not accumulate across orders, they disappear if not used in an order
- Customers who merge orders should be informed if postal delivery fees are adjusted upon merging, so that they can more easily decide if they want to merge their order or not
Verified
All excellent 👍 ……except one….Some…
All excellent 👍 ……except one….Some records ,example ( faithless insomnia,Peter Gabriel sledshamer), after a long time waiting ,the available time for order is millisecond….just few people have buy,(probably record sellers) buy many of each record , and they sell these records 100€ and more..on their websites.I think is better these records not to sell…if is not available many copies.With respect, Giannis.
Verified
A reliable, well-stocked and unique shop
I love hhv.de because they’re attentive and helpful, and they sell records and some amazing stuff. And I know there are some lovely people working there!
Verified
I really like the possibility to combine orders as I often decide to add stuff after I have placed on order. Also, canceling orders is very handy, it keeps your credit so you don’t have to pay and wait for a refund while placing another order. Super good, wish more shops offered that.
Verified
TOP S**T overall!!!
Hi, my first experience at ordering @ HHV was EXCELLENT with FAST service, COOL prices, so I'm hoping for some discount (10-20% off) coupons, which would come handy with some bigger orders.
Keep up the good work and all the best!! :)))
Best regards,
Bostjan Tusek
Verified
I appreciate the selection of titles not widely distributed in the US at competitive prices. The cost of international is reasonable with no up charges. Would appreciate more detailed descriptions/images of used vinyl as I'm hesitant to place an order when the LP cannot be inspected.
Verified
Service, selection, fast and secure shipping. Excellent platform. Only think to improve on are your sound clips of releases are inconsistent same thing with covers and stock availability of some independent releases.
Verified
Great selection, generally fast delivery and the customer service is always helpful and focused on finding a solution.
Verified
2 LPs to Canada
Very good experience, even faster shipping than expected, records are good quality and without defect (thus far). All in all recommended.
Verified
I ordered here many times. This time mistakes happened. And the way HHV sorted it out was just amazing. Great customer service
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
HHV
- +493029381240
- www.hhv.de
- service@hhv.de
- Berlin, DEU
About
HHV
At HHV we live and love an urban lifestyle. For 17 years, this dedication has been reflected in a unique range in our online shop. The range spans an arc from vinyl records to streetwear right up to s...
This company has linked Trusted Shops profiles.
