Trustmark
Certified since: Dec 9, 2014Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to €2,500. Find out
Review summary
Customers consistently highlight the fast delivery times, responsive and professional customer service, and secure packaging as standout positives of their shopping experience. The broad and unique selection of products, especially vinyl records, is highly valued. Most find the website easy to use, and appreciate features such as order merging, cancellations, pre-order handling, as well as discounts and loyalty programs. However, some customers mention occasional shipping delays and issues with courier performance. There are also concerns about shipping costs, rapid price changes, and a desire for more transparency and flexibility in managing orders and shipping fees. Additional feedback points to occasional search difficulties on the website, requests for more niche or restocked items, and suggestions to expand or increase the frequency of discounts, including offering free shipping for higher-value orders. Rare comments note over-packaging or wish for sturdier materials.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsHHV
(38)
(12)
(42)
(140)
(1905)
Verified
Article review
I bought that jacket for my boyfriend and he liked it so much he keeps wearing it. Delivery was so fast, the item is EXACTLY the same, everything is perfect. I recommend it 100%
Verified
There is nothing you can really do to make things better. You already do a fantastic job.
From the very beginning, to the very end of my purchase, it has been a delight dealing with HHV Berlin.
If only we could rejoin the EU again. We’d become one big happy family.
Verified
Everything absolutely perfect, particularly liked the additional box the usual mailer was in … while your mailer is very good and have never had problem, I feel the additional box provides a sun and water shield, you can’t do much more than that. Ka pai. THANKS!
Verified
Everything is great, lot'of records, mailling me when a loved one is back in stock!
But fedex delivery in greece is no good at all.
Poor communication and pickup points!!
Verified
Great selection of titles including indie exclusive, cassettes. Package was delivered to me with care with sufficient protection to the vinyls. Thank you.
Verified
Holding order, and great selection
Holding order to wait for per-orders is great. there are places that ship whats available and than the pre-orders making shipping costs higher. plus great catalog.
Verified
My favorite place for streetwear and vinyls. I love the design of the place and the chill atmosphere, but I also shop online and the site is really well built and easy to navigate, with tons of available items. Big up everyone!
Verified
I haven’t received the package yet. The package has been stuck at the local DHL hub in Rome since Wednesday, September 9th, showing the status "The shipment has arrived at a DHL branch and requires additional processing time".
Due to an initial delivery issue, I requested the package to be diverted to an official DHL ServicePoint. However, despite my phone calls to DHL Italy customer service, the local hub has not updated or released the package for
Verified
Love HHV
The order, placed on Monday afternoon, was delivered to the UK by Thursday morning. The expedited delivery of these unique items, which were unavailable elsewhere, was exceptional, and the packaging was impeccable.
Verified
Good: Great assortment. Easy website .
Could be better: delivery time abroad is longer then Promissed. No problem but you get no updates on delivery status.
Verified
Order processing was fast, as always.
The order processing was very fast. I experienced some delivery issues with the FedEx carrier, but their customer service was responsive. My order was very well packaged, so my LP was not affected by the logistical issue.
Verified
All was great from HHV side, i had issues with FedEx only :(
Maybe listening option to used vinyl or discogs links would be a nice add-on :)
Verified
Nice european online shop with a great selection of records! Website is beautiful and easy to maneuver! Quick shipping to United States (California)!
Thank you!
Verified
7 vinyls (order 10710-75282). One had different price on HHV page versus bill (2 euros too much!!). Second DP In Rock was sold as a cheap Fame version versus what was on the HHV page (GF dutch old version). I have made reclamation. Now I am waiting how long I have to wait for response? Professionalism has gone downhill about two years. FI. too often overpriced used vinyls (even higher than the new one on the list!! (Lana Del Rey fi.). Then they are on 20%sale and still overpriced. Didn't happen like this when I started to buy from HHv. Now very seldom because of all these negative surprises.
Reply from HHV
If a different country is selected on our website, prices may be displayed differently. By selecting your country before placing an order, you will always see the right prices. We understand that value perception can vary. We monitor market prices and strive to offer fair and competitive pricing for our offerings.
We hope to resolve the current issues to your satisfaction and regain your trust in the future.
Verified
Good selection of vinyl records, fast shipment, affordable shipments cots, frequent discounts. However, the selection of records could be extended to Western music avantgarde and free jazz beyond Stockhausen or Xenakis, Sun Ra or John Coltrane.
Verified
I really appreciate the huge selection of vinyll, esp from the sixties, the seventies and the eighties period. The the reliabble and fast service
Verified
Tienda de confianza para pedir vinilos, soy de España y es la tienda que mas utilizo para mí colección, desde que la encontré, no he pedido a otra. 100% confiables, comunicativos, y envíos sin fallos.
Verified
Super well packaged to the point that they actually overdo the packaging but things arrive super secure and safe so great for vinyl collectors. Appreciate the occasional discounts on Wishlist items and sometimes extra vouchers. Will continue to shop here.
Verified
Buying from HHV is always as straightforward positive experience,. The store is always extremely professional in all of its dealings. Would recommend.
Verified
hhv always comes through. Even when shipping is not the fastest (very rarely - it's usually here in Budapest from Berlin within a week), the packaging is very methodical ant protective, the selection is head-spinningly wide-ranging, prices are competitive (cheapest shipping anywher within the EU) and communication is fast and straightforward. Their helpdesk is top notch, too. Thank you for providing almost a third of my sizeable record collection!
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +493029381240
- www.hhv.de
- service@hhv.de
- Berlin, DEU
About
At HHV we live and love an urban lifestyle. For 17 years, this dedication has been reflected in a unique range in our online shop. The range spans an arc from vinyl records to streetwear right up to s...
This company has linked Trusted Shops profiles.
