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HHV
Reviews:

1,875 reviews in the last 12 months20,785 total reviews  

4.81
Excellent

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Most relevant positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Most relevant negative review

2 days ago
 Verified review
I have been a customer of HHV for approx 3 years. More often than not, the records arrived in poor condition; bent corners, scratches etc. Some times you can tell that the damage(s) occurred during shipping, but other times, while the package arrives in perfect shape, the records are damaged. This suggests that they were shipped in poor condition. Even if the items were damaged during shipping, they ought to be packed more carefully and protected. There are plenty of shops out there, shipping even transatlantic annd arriving in MINT shape. I have a long history with HHV with refunds, replacements, and compensation discounts. But my most recent experience, has been the worst one: I had pre-ordered 2 albums that were both available on pre-sale sometime in May. The first album was Royksopp’s “Do It Again” and the second Puscifer’s “D is for Dubby”. As per HHV’s policy, they would both ship when because available at once, altogether. This means that even if one became available earlier, it would still get shipped when the other became available too. Also, the order was pre-paid in full, including shipping. As such, they ought to be reserved. At some point, Royksopp’s album became available, but Puscifer’s was still on back order. So no shipping was initiated. But since I had already paid, Royksopp’s album should have been reserved for me. Soon after I was receiving emails that there would be further delay in my shipment because of Puscifer’s album was delayed from the distributor. But that didn’t matter, since my Royksopp album was already there, paid and reserved for. Or at least, that’s what I thought! Few days ago I woke up to an unpleasant notification from HHV that my Royksopp album had gone out of stock and an automatic refund was initiated! The excuse was that there was a distribution order issue, BUT that is not the case. The album was live for sale for many days, as I was monitoring the status (it is a rather collectible album and was monitoring the stock status for price appreciation). They have obviously chose to satisfy another customer, against my pre-paid order! That’s not how you do business. This is an unprofessional behavior and one might even call it a scam. I lost the opportunity to purchase the record on retail price, having relied on my PRE PAID order, and now that the item is out of stock, I have to go in the secondary market. Shame. Disgusting.
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