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HHV
Reviews:

1,875 reviews in the last 12 months20,785 total reviews  

4.81
Excellent

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Most relevant positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Most relevant negative review

3 days ago
 Verified review
I have been a customer of HHV for approx 3 years. More often than not, the records arrived in poor condition; bent corners, scratches etc. Some times you can tell that the damage(s) occurred during shipping, but other times, while the package arrives in perfect shape, the records are damaged. This suggests that they were shipped in poor condition. Even if the items were damaged during shipping, they ought to be packed more carefully and protected. There are plenty of shops out there, shipping even transatlantic annd arriving in MINT shape. I have a long history with HHV with refunds, replacements, and compensation discounts. But my most recent experience, has been the worst one: I had pre-ordered 2 albums that were both available on pre-sale sometime in May. The first album was Royksopp’s “Do It Again” and the second Puscifer’s “D is for Dubby”. As per HHV’s policy, they would both ship when because available at once, altogether. This means that even if one became available earlier, it would still get shipped when the other became available too. Also, the order was pre-paid in full, including shipping. As such, they ought to be reserved. At some point, Royksopp’s album became available, but Puscifer’s was still on back order. So no shipping was initiated. But since I had already paid, Royksopp’s album should have been reserved for me. Soon after I was receiving emails that there would be further delay in my shipment because of Puscifer’s album was delayed from the distributor. But that didn’t matter, since my Royksopp album was already there, paid and reserved for. Or at least, that’s what I thought! Few days ago I woke up to an unpleasant notification from HHV that my Royksopp album had gone out of stock and an automatic refund was initiated! The excuse was that there was a distribution order issue, BUT that is not the case. The album was live for sale for many days, as I was monitoring the status (it is a rather collectible album and was monitoring the stock status for price appreciation). They have obviously chose to satisfy another customer, against my pre-paid order! That’s not how you do business. This is an unprofessional behavior and one might even call it a scam. I lost the opportunity to purchase the record on retail price, having relied on my PRE PAID order, and now that the item is out of stock, I have to go in the secondary market. Shame. Disgusting.
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Reviews for HHV

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Mar 9, 2024
 Verified review

275 / 5 000

275 / 5 000 Wyniki tłumaczenia Tłumaczenie New vinyl in the announcement. After receiving it, it turns out that the foil is missing and the discs are broken. There is no chance that they were damaged during transport because the packaging was in perfect condition. It turns out they knew what they were sending. I can't believe it. The only plus is that they gave the money back.
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Answer by HHV
Mar 11, 2024
The items should always arrive in perfect condition. We apologize for the inconvenience and frustration this has caused.
Nov 23, 2023
 Verified review
My order was stuck in Frankfurt for several days. I conversed with the FedEx chat box and asked why my order was delayed and the response was that my order would be delivered on time. I responded that we were past the committed delivery date. It asked my to reword my question. I asked why my order was delayed. It repeated that my order would be delivered on time. I gave up.
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Answer by HHV
Nov 24, 2023
We are sorry for the delay. We apologize for the inconvenience and frustration this has caused.
Dec 7, 2023
 Verified review

Refund policy

If you don’t have in stock anymore a item i ordered, it could be fair asking if i want to modify my order and let me choose even to cancel it before the delivery. I ordered two items to save on shipping costs and had a refund for the one i was more interested in. At least give the customer the opportunity to add another record before the delivery…
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Dec 5, 2023
 Verified review

Poor customer service

Delivery delayed by shipping company, it wasn’t HHV’s fault. But after contacting HHV customer service, for them to make claim towards shipping company, they didn’t want to do anything about it. Very poor and rude service from customer service. Not recommended.
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Answer by HHV
Dec 6, 2023
We are sorry that the delivery was delayed by one working day. Delivered within 4 working days from Berlin to Helsinki.
SS
Shaun S.
Gloucester
Dec 10, 2023
 Verified review
I have now had two orders that are poorly packaged and subsequent seam splits. I have emailed asking for records to be shipped out of the sleeves but no response. First time they offered me a 10 % discount on my next purchase. Poor. Sort the packaging out.
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Answer by HHV
Dec 11, 2023
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Dec 5, 2023
 Verified review
Still not able to pick up my parcel because of a missing number. Pick up code. So please. Help provide me with the code so I can open the lockers. Also, the service team is rude. Never buying here anymore. Give me my money back or arrange the code!!!
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Answer by HHV
Dec 6, 2023
You should receive the code from your UPS pick up store. We apologize for the inconvenience and frustration this has caused.
JA
Oct 11, 2023
 Verified review
My order is send back, cause DHL don't find the delivery address?!! HHV received the package back and tells me that 2 items are not in stock anymore??? This is not the way to threat (fix) customers. I will order to other shops now....
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Answer by HHV
Oct 13, 2023
We have to find a better solution for returns, which are nor delivered. We apologize for the inconvenience and frustration this has caused.
Feb 24, 2024
 Verified review
I placed the order more than two weeks ago and i'm still waiting for the parcel to arrive. The company in Spain in charge of delivering the goods (Tipsa) is no good, they've been holding the package for three days for no reason.
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Dec 7, 2023
 Verified review
I've purchased lp Stieve Ray Vaughan lp ans the second record was badly scrunched. I've been sending messages to the seller but not much response. I hope they will send any email back and solve this problem. Thank you
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Answer by HHV
Dec 8, 2023
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.
Mar 7, 2024
 Verified review
Expect vinyl to be replaced, card came damaged and split. HHV Offered a portion of what the record cost. I would expect full refund and record collected. Or replaced with a new copy. That’s not been offered.
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Answer by HHV
Mar 7, 2024
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you.
Aug 18, 2023
 Verified review

Funko Pop's

Disappointed with the service, Ordered 3 funko pop's, paying €11 for postal service, Box & pop's arrived all damaged. Pop's not well packed or extea protection for the pop's. Disappointed.
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Answer by HHV
Aug 21, 2023
We are sorry that the items received are not in perfect condition. Please be so kind and get in touch with us about a refund or a replacement.
Feb 4, 2024
 Verified review

Used to be a big fan of HHV not now

Used to be a big fan of HHV. These years the prices are going higher, the category is getting smaller and customer service is not as good as it used to be (clueless staff). Disappointing.
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Dec 15, 2023
 Verified review

Poor communication

After a week they had failed to send my order, when I queried it, instead of seeking a solution they simply cancelled the order without explanation. Very frustrating service level.
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Answer by HHV
Dec 18, 2023
We had answered that we have not received a positive response from FedEx. We apologize for the inconvenience and frustration this has caused.
Nov 27, 2023
 Verified review
CS needs to check mail info from client. Today is the 2nd time my order will be sent back to Germany by Fedex because there are papers missing Again since I live in a non EU country
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Answer by HHV
Nov 29, 2023
We are sorry for the delay. Extra paperwork is required for Gibraltar. Our customer service has been informed and will get back to you
Sep 30, 2023
 Verified review

Bad Quality Check and/or Shipping Packaging

More often than not, items arrive damaged and not in mint condition. Either they are bad at quality checks, or items get damaged during transport - they need to package better.
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Answer by HHV
Oct 6, 2023
We are sorry that the items received are not in perfect condition. Please be so kind and get in touch with us about a refund or a replacement.
Mar 5, 2024
 Verified review
My t shirt had a Stain on it I am trying to resolve it with support, and they have have been good at giving quick answers although they keep asking for things for me to do.
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Answer by HHV
Mar 6, 2024
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Nov 25, 2023
 Verified review
Once I ordered the 50 cent’s album for 20€ but they canceled my order , explained what is out of stock. But magically it was on stock for 50€. So cheap and naive action
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Answer by HHV
Nov 29, 2023
Unfortunately it is not the same version. We are sorry. The timing is unfortunate, of course.
Jan 23, 2024
 Verified review
I received damage item , payed shipping for a missing itemp and only got re embourse for the missing item but not the shipping
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Answer by HHV
Jan 24, 2024
We have refunded the half of the shipping cost too. Thank you very much.
Sep 6, 2023
 Verified review
I could not get any help with a return. It would have cost me 40 euro to return. I will not be buying clothes from you again
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Answer by HHV
Sep 7, 2023
We replied that we need an address for the return label please. Can that be provided please? Thank you very much
Jan 23, 2024
 Verified review
Retoure seems to be not possible anymore. I did a registration for some items to return with no answer or confirmation.
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Answer by HHV
Jan 24, 2024
There was no message from you. Please be so kind and get in touch with us for a refund or a replacement.