Review summary
Customers frequently praise the wide and high-quality selection of wines, describing it as excellent and top-notch. The speed, reliability, and quality of delivery are often highlighted positively, along with secure packaging for most orders. Customer service is generally regarded as helpful, professional, and responsive. Additionally, many find the pricing fair and competitive, and the ordering process is often described as smooth and easy. Some customers, however, report issues with delivery delays, broken items, or unprofessional couriers. A few express dissatisfaction with slow email replies or unsatisfactory problem handling from customer service. Some also note confusion with ordering options or problems with order fulfillment. There are concerns about certain prices being higher than competitors or unexpected price increases, and a few customers mention missing gift boxes or broken deliveries despite generally good packaging.
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Haut-Brion 2023
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