Review summary
Customers consistently praise the fast and reliable delivery, as well as the secure packaging that protects even fragile items. Customer service is frequently described as helpful, responsive, and highly professional. Additionally, the products are noted for their quality, durability, and appealing design. Most customers report that the ordering process is easy and smooth. Some areas for improvement include occasional issues with product fragility, minor difficulties with order confirmations and website usability, and frustration over limited stock and unclear product availability. A few customers also mention problems with receiving shipping updates and understanding promotional communications.
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My Wife Loves Her Brillaince Fleurs
During our recent stay at the gorgeous Post Oak Hotel in Houston TX my wife was enamored with the beautiful tableware in their stunning breakfast room. So for Mother's Day I purchased the same Brilliance Fleurs dishes and we both absolutely love them! Big thanks to Christopher at Rosenthal who answered all my questions and made purchasing these beautiful pieces of art a very smooth and enjoyable experience. Thank you Chris!!
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Duck glasses of my dreams!
The **cutest** glasses I have ever purchased, and even more endearing and high quality than I expected. Packaging was perfectly protective - everything arrived on time and in great condition.
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The website is pretty good but the photos aren’t. I shopped here to get replacement plates. It was very difficult to see which plates matched. My pattern has a white on white design. The website photos just read as white.
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This is my second time ordering from Rosenthal. Quick, easy, arrives on time. And of course, the beauty of Rosenthal is second to none!
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Cups came promptly in perfect condition! Due to some glitch I didnt receive a confirmation email when I ordered but when I telephoned I got thru easily and had the order confirmed
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Happy customer
Quick delivery of an excellent, in this case replacement, piece. Great porcelain, classic styles, high quality
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Love my dishes
My order came promptly and extremely well packaged. The dishes were beautiful. Top quality
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I did not receive an email confirmation of my order. When I called in the gentleman on the phone was helpful and he was also quick. I shortly received the correct email and then my product arrived a few days later.
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Silversea Cruise China
They had what I was looking for . Purchased it and received it in 4 days. Pleasure
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I was disappointed that the box with the fish glass wasn’t as pretty as those with the duck. It’s nice but has an annoying sticker. But the glass itself is delightful.
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We love our Thomas loft pieces and continue to add to our set.
The tall mugs and Canaveral plates are the latest additions.
The design is beyond our expectations. In fact, we have gotten rid of three other sets of china and use our Rosenthal for daily use and every celebration. We have 18 pieces for entertainment and keep a setting of 6 for daily use.
We receive compliments from our guests on the design.
The customer service is consistent and above standards as compared to most companies in this day.
We are very pleased with our Rosenthal investment.
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Finding items on the site is difficult, if you don't know exactly how it is labeled,
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Quick delivery and excellent packing so the plates arrived in tact.
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Great service, great dishes
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Christoper in sales
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Bought beautiful ichendorf glassware for a gift. shipped quickly & securely & I will definitely shop here again! Really happy to have found this shop.
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Fast Shipping and quality porcelain. However, I wish you would have more ‘discount’ offers now and then.
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Quick response and delivery
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Incredible service on the phone (was his name Chris?). Super fast shipping. And best of all they had the product I had been looking for for a long time. Super pleased!
