Excellent

365 total reviews
193 reviews in the last 12 months

88 %

4 %

3 %

2 %

3 %

How we calculate ratings

Review summary

Customers frequently commend the fast and prompt shipping, as well as the consistently secure and protective packaging that ensures items arrive undamaged. Many are highly satisfied with the quality, beauty, and design of the products, and also appreciate the wide selection and availability of specific items. Customer service is often described as helpful, responsive, and professional, and the website is mostly considered easy to use. Order confirmation and communication generally proceed smoothly. However, some customers have encountered frustrations with website navigation and the clarity of product photos. There are occasional negative experiences with customer service, and a few customers report missing emails or lack of shipping updates. Stock issues arise from time to time, and opinions on pricing are mixed, with some wishing for more discounts and others finding promotions confusing.

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Reviewsrosenthalusa-shop.com

Community member

1 Reviews

Verified

Client for life

I’ve been a Rosenthal client for years! From the very beginning, their customer service was second to none, helping me select the perfect pieces for my new Junto dinnerware — which I absolutely love! — and over the years, that level of care hasn’t wavered one iota. The same exceptional service is still there today: quick responses, seamless deliveries, and a team that is knowledgeable, professional, and genuinely friendly. It’s rare to find this level of consistency in customer service, and Rosenthal has it down to an art. I’m a client for life.

Community member

1 Reviews

Verified

Great online service equals a very satisfied returning customer

I was just so happy to be able to replace my broken and chipped dinnerware. This meant getting just the right number of each piece without having to buy a complete set. And the pieces I needed were on sale which I didn't expect-a happy surprise. Not only was it easy to place my order, but my order arrived much sooner than I expected. Well done, Rosenthal!

Community member

1 Reviews

Verified

My Wife Loves Her Brillaince Fleurs

During our recent stay at the gorgeous Post Oak Hotel in Houston TX my wife was enamored with the beautiful tableware in their stunning breakfast room. So for Mother's Day I purchased the same Brilliance Fleurs dishes and we both absolutely love them! Big thanks to Christopher at Rosenthal who answered all my questions and made purchasing these beautiful pieces of art a very smooth and enjoyable experience. Thank you Chris!!

Community member

8 Reviews

Verified

I called Christopher for my Birthday discount on my order. He gladly applied and answered any questions that I had about the beautiful platter.

Community member

1 Reviews

Verified

Absolutely AMAZING china set, seamless delivery, perfect packing! Thank you so much for bringing this incredible china to the USA!

Community member

1 Reviews

Verified

You had exactly what I wanted and you delivered it so fast. I will shop again with you.

Community member

1 Reviews

Verified

The bowls are beautiful, and the shipment came immediately. What more can you ask for?

Community member

1 Reviews

Verified

The service personnel figured out my pattern and placed my order.

Community member

1 Reviews

Verified

Smooth transaction…safe packaging

Smooth transaction…safe packaging, swift delivery and beautiful quality

Community member

1 Reviews

Verified

Vario Coffee Cup

The item was well packaged and arrived in excellent condition.

Community member

1 Reviews

Verified

Duck glasses of my dreams!

The **cutest** glasses I have ever purchased, and even more endearing and high quality than I expected. Packaging was perfectly protective - everything arrived on time and in great condition.

Community member

1 Reviews

Verified

ease of ordering and delivery

ease of ordering and everything was packaged very well so it didn't break in route.

Community member

1 Reviews

Verified

The elegance and quality of every Rosenthal piece I own is exquisite. I am a repeat customer.

Community member

1 Reviews

Verified

Very well packed. Beautiful dishes!

Community member

1 Reviews

Verified

Easy to shop and excellent quality

Easy to shop, excellent choices and quality, prompt shipping.

Community member

1 Reviews

Verified

My plates came beautifully

Community member

1 Reviews

Verified

The website is pretty good but the photos aren’t. I shopped here to get replacement plates. It was very difficult to see which plates matched. My pattern has a white on white design. The website photos just read as white.

Community member

1 Reviews

Verified

This is my second time ordering from Rosenthal. Quick, easy, arrives on time. And of course, the beauty of Rosenthal is second to none!

Community member

1 Reviews

Verified

Lower the price please!

Community member

1 Reviews

Verified

Quick shipping and careful packaging.

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