Review summary
Customers consistently highlight the fast and prompt shipping of their orders, as well as the secure and careful packaging that ensures products arrive undamaged. The high quality and beautiful design of the products receive frequent praise. Customer service is described as responsive, helpful, and professional, and the ordering process is generally considered easy and straightforward. Some customers mention issues with receiving order confirmations. Additionally, while certain users find the website easy to use, others report difficulties with navigation and unclear product images.
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My Wife Loves Her Brillaince Fleurs
During our recent stay at the gorgeous Post Oak Hotel in Houston TX my wife was enamored with the beautiful tableware in their stunning breakfast room. So for Mother's Day I purchased the same Brilliance Fleurs dishes and we both absolutely love them! Big thanks to Christopher at Rosenthal who answered all my questions and made purchasing these beautiful pieces of art a very smooth and enjoyable experience. Thank you Chris!!
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Duck glasses of my dreams!
The **cutest** glasses I have ever purchased, and even more endearing and high quality than I expected. Packaging was perfectly protective - everything arrived on time and in great condition.
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ease of ordering and delivery
ease of ordering and everything was packaged very well so it didn't break in route.
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The elegance and quality of every Rosenthal piece I own is exquisite. I am a repeat customer.
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The website is pretty good but the photos aren’t. I shopped here to get replacement plates. It was very difficult to see which plates matched. My pattern has a white on white design. The website photos just read as white.
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This is my second time ordering from Rosenthal. Quick, easy, arrives on time. And of course, the beauty of Rosenthal is second to none!
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Cups came promptly in perfect condition! Due to some glitch I didnt receive a confirmation email when I ordered but when I telephoned I got thru easily and had the order confirmed
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Happy customer
Quick delivery of an excellent, in this case replacement, piece. Great porcelain, classic styles, high quality
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Love my dishes
My order came promptly and extremely well packaged. The dishes were beautiful. Top quality
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I did not receive an email confirmation of my order. When I called in the gentleman on the phone was helpful and he was also quick. I shortly received the correct email and then my product arrived a few days later.
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Silversea Cruise China
They had what I was looking for . Purchased it and received it in 4 days. Pleasure
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I was disappointed that the box with the fish glass wasn’t as pretty as those with the duck. It’s nice but has an annoying sticker. But the glass itself is delightful.
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Very responsive to my needs. Took care of the issue.
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We love our Thomas loft pieces and continue to add to our set.
The tall mugs and Canaveral plates are the latest additions.
The design is beyond our expectations. In fact, we have gotten rid of three other sets of china and use our Rosenthal for daily use and every celebration. We have 18 pieces for entertainment and keep a setting of 6 for daily use.
We receive compliments from our guests on the design.
The customer service is consistent and above standards as compared to most companies in this day.
We are very pleased with our Rosenthal investment.
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Finding items on the site is difficult, if you don't know exactly how it is labeled,