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How Trusted Shops prevents fake reviewsReviewstuftingeurope.com
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Reply from tuftingeurope.com
Marion! Thank you for such a great rating, 5 stars. We are honored. Hope to serve you again in the future.
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Reply from tuftingeurope.com
Dear Mohamed, thank you so much for taking the time to review us. We are glad you are satisfied by our services. Happy tufting!
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Reply from tuftingeurope.com
Thank you for your review Walid! This is our first review on TrustedShops and you gave us a 5/5 on day one, we are honored. Have a great day.
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Empty promise
When I remember correctly, I was promised something (I do not have the email anymore), when I complete a survey (what I did).
Reply from tuftingeurope.com
Hi Werner, thank you for sharing, you are referring to the reward for a product review on our website. You should have received an e-mail about that on the 16th of may.
The review invitation you are responding to now is for Trusted Shops, which is for the overal experience with us in general about our reliability, like for example our shipping speed.
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Värivaihtelu saman sävyn välillä oli huomattava.
I ordered light teal -color of yarn.
Unfortunately these two yarns where not the same color:
Light Teal 500 g Wool Tufting Yarn
Reply from tuftingeurope.com
Hello Ritva, our apologies! A human mistake was made. We have corrected this as soon as we saw your ticket coming in via customer service. Hope to serve you again in the future.
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Reply from tuftingeurope.com
Hello Mieke,
Thank you for your review! I see you left just 3 stars for your order of Anti Slip Backing. I hope everything is okay? Feel free to reach out to our customer service via support@tuftingeurope.com if you have any complaints or issues.
Have a great day.
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Reply from tuftingeurope.com
Hello Jib,
Thank you for sharing your review! I see you left a 2 star, and upon looking into it, it probably was because we refunded your entire order. Please know we tried to reach out to you twice via e-mail but have not received any replies back, and thus we refunded your entire order, just to make sure.
Have a great week!