blumenshop.com

Reviews:

My daughter who lives in Berlin loved her bouquet. She sent me a photo of it. It was easy to order in spite of me living in England . I will certainly buy from this company in the future as I have done in the past. Well done.

Everything was very easy from the chosing to the ordering . The flowers were received and were told they were beautiful and delivered on the required day in a safe place . Would definitely order from you again . Thank you

Great customer service, great selection of greeting cards, and I knew step by step the process and delivery of the bouquet and the price was great. I can highly recommend the Blumenshop Thank you, Patty.

In short: a delivery attempt was recorded even though the recipient was at home and no one rang the doorbell or contacted her. Customer service then repeatedly sent copy-paste replies and eventually stopped responding. I ordered a bouquet through Blumenshop.de for delivery in Berlin while I live in Finland. The flowers were meant to be delivered directly to the recipient in Berlin. According to the shipment tracking, a delivery attempt was registered and marked as unsuccessful. However, the recipient was at home during the indicated delivery window. No one rang the doorbell, no one knocked, and there was no phone call or message. Despite this, I received an email stating that the delivery had failed and that the bouquet had been redirected to a pickup location. What made the situation even worse is that the bouquet could not even be collected that same day. The pickup location only received it the following day, which means the flowers remained out of water for a prolonged period. For perishable goods like flowers this is obviously a serious problem. I contacted customer service to clarify what had happened and asked several very specific questions. Instead of addressing the situation, I mostly received copy-paste responses repeating delivery terms that had nothing to do with what actually happened. My questions were simply not answered. Another concerning point is the handling of personal information. During the order process the shop collects the recipient’s personal data, including the phone number. However, I was told that this number cannot be shared with the courier and will also not be used to contact the recipient regarding the delivery. When I asked why this personal information is collected at all and how it is actually used, I did not receive any explanation. This raises an obvious question about why such personal data is requested if it apparently cannot be used for delivery purposes. Eventually customer service stopped responding entirely. Instead of resolving the issue or explaining the recorded delivery attempt, I later received an automated survey asking whether the delivery had been successful. For transparency, I also shared my experience on Trustpilot. The response from the company there was again a generic copy-paste of delivery terms that did not address the actual issue at all. A screenshot of this response is attached. I have ordered flowers online many times and in several different countries, and I have never experienced a situation handled this poorly. The delivery issue itself was already problematic, but the dismissive and template-style responses from customer service made the experience significantly worse.

Hallo, vielen Dank für die Online-Informationen zu den Lieferschritten. Ich würde mich freuen, wenn es mehr Optionen bei der Wahl des Liefertags gäbe. Auch die Möglichkeit, eine Lieferzeit auszuwählen, wäre hilfreich. Außerdem würde ich gerne wissen, an wen bzw. unter welchem ​​Namen die Lieferung erfolgt. Ich bestelle aus dem Ausland. Die Versandkosten finde ich etwas hoch. Weiter so!

Enabling me to send a beautiful bouquet of flowers to friend . The process was very straightforward. I was slightly worried that the standard shipping time might spoil the bouquet. I had no need to worry...I was sent a picture from my friend and they looked fabulous. The free personalised greeting card was a bonus too. Communication was good.I was kept informed of the progress and was sent tracking information. This was in German, but I eventually realised there was a translation option. Thank goodness as my German is not good! This allowed me to alert my friend of a package being delivered. All in all, a good experience . I would recommend this service.

My mum received a beautifully arranged bouquet as a birthday gift: carefully prepared, with the stems kept moist in wrapping, and delivered right on time. I wholeheartedly recommend their service!

I have used other flower services in the past but this one has been outstanding! The recipient of the flowers was very impressed with how fresh and well packaged the flower bouquet was! I also liked that I was kept up to date with the order and was able to track delivery. I will be using Blumenshop again! Thank you!

The Lilies arrived as described and are still fresh after a week. Many thanks 🙏

First time it didn’t arrived, they helped me great. Perfect experience.

The ordering was easy with a great selection of Christmas items to choose from. The order status changes were informative and not overwhelming. I will continue to use blumenshop in the future. It's comforting to know that there is such a reliable service that I can access in Canada to send a Christmas gift to a Germany address. Thank You.

Carefully packed items that arrive on time and not damaged. Items are beautiful and look just like they do on the website. I have placed 3 orders so far and recipients are super happy with gifts and have nothing but compliments for seller. Easy to order and schedule delivery. Will definitely continue to shop at blumenshop.com. Korinna

Like the presentation of flowers and my loved ones love it

They have the most beautiful flowers ever. My girlfriend always loves them. Great team and fast response as always. Thank you so much for the many times you’ve assisted me

Last month I ordered flower as a surprise for my cousin's birthday. The courier who delivered it contacted her by text with a link to click/confirm. My cousin was suspicious because the phone number was unknown to her and nowadays many people get hacked by clicking a link sent to them from someone they don't know. Therefore my cousin ignored it. It ended up my delivery was delayed one day. My mission to give a surprise on her birthday was unsuccessful. I would like to suggest that the courier do not contact the recipient by sending a link to click. I am sure there are better ways than that. That's my feedback. Thank you.

I am not Brigitte Rach and I ordered the flowers from England for the funeral in Germany. It was very easy to organise. Could I please ask you to send this voucher to Brigitte Rach at the same address the flowers were sent to.

i was having flowers selected and delivered via website and in two languages from 🇨🇦 to 🇩🇪, it went well and floors arrived just at the end of the shift for a big impact!

Flowers deliver on time !! Great service and reliable

Great communication via email, flowers going from USA to Germany were stunning & arrived on time for Mother's Day! Well done!

Every year I place an order from Spain for a friend's birthday and I didn't know any florists in Germany, but Blumen Shop has always made the most beautiful and perfect bouquets and delivered them on time. This year I had to change the delivery date at the last minute and they did so without any problems. I am very happy to order from this shop every year.