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Review summary
Customers praised the freshness, beauty, and quality of the flowers and plants, as well as the timely and reliable delivery. The ordering process was found to be easy and accessible for international orders, making gift sending convenient. Most customers also appreciated the helpful and responsive customer service, regular updates about order status and delivery, and felt the service offered good value for money with fair pricing.
Some customers did experience issues such as occasional wilted or damaged items, delivery delays or missed deliveries, and problems with pickup locations. A few found customer service replies generic or unhelpful, notifications insufficient or confusing, and were dissatisfied with bouquet sizes relative to their cost.
This text was automatically created by an AI system from user reviews.
The flowers were perfect and beautiful. When it comes to the delivery process, there is room for improvement. The sender, not the receiver, got an email about 10 minutes before the delivery arrived. There was no attempt made to call the receiver, and no information was sent to them. The sender received 2 different emails about how to pick up the flowers, one of which was false information. In a situation where the receiver was not able to pick up the flowers, there was no offer of another time of delivery. I hope they find another delivery service.
Reply from blumenshop.com
Thank you for your detailed and honest feedback. 🌼
We’re truly glad to hear that the flowers were perfect and beautiful.
At the same time, we’re very sorry that the delivery process did not meet your expectations. The confusion with the emails, the lack of direct contact with the recipient, and the missing re-delivery option are absolutely understandable points of frustration. That is not the experience we want for our customers.
We take your comments seriously and will use this feedback to review and improve our delivery communication and coordination with our shipping partners. Thank you for taking the time to share your experience.
Community member
1 Reviews
Verified
This was my second time ordering with Blumenshop
This was my second time ordering with Blumenshop, both times were handled excellently. The flowers arrived on time and were beautiful and fresh. My relatives in Germany were very pleased.
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted that both of your orders arrived on time with beautiful, fresh flowers. It's especially lovely to hear that your relatives in Germany were so pleased. Thank you for choosing us again and for your trust! 🌷
Community member
1 Reviews
Verified
Very quick delivery!
I was pleased when I waited until the last minute to send a gift to my son and future daughter in law (I hope). I ordered from the US to be delivered in Dusseldorf and was pleased that my gift arrived on his birthday as I had hoped. Live plants, in good condition that they seem to be very happy with!
Reply from blumenshop.com
🌸 Thank you so much for your wonderful 5-star review! We’re delighted to hear that your gift arrived on time all the way from the US to Düsseldorf and that the plants arrived in great condition. It’s lovely to know they were so well received – we truly appreciate your trust in us!
Community member
1 Reviews
Verified
Flower delivery in rural Germany
This flower order was made from Australia for delivery to a small village in rural southern Germany, in quite cold weather. The flowers were delivered on time to the correct address, and were well wrapped for protection. The flowers were of good quality and plentiful, and were quite reasonably priced. The company website, where the order was placed, was clear and easy to navigate. Overall, this was a good experience.
Reply from blumenshop.com
Thank you for taking the time to share such detailed feedback.
We’re glad everything worked smoothly — from the easy ordering on our website to the on-time delivery to a rural area in cold weather. It’s great to hear the flowers arrived well protected, in good quality and at a fair price.
We truly appreciate your trust and are happy you had a good overall experience 💐
Community member
1 Reviews
Verified
The bouquet that was delivered was exactly if not even better than in the photo. Prompt delivery, and the product was great. I would recommend Blumenshop.
Reply from blumenshop.com
Thank you so much for your wonderful review! 💐
It’s great to hear that the bouquet matched — or even exceeded — your expectations and arrived promptly. We really appreciate your recommendation and hope to welcome you back again soon!
Community member
1 Reviews
Verified
Keeping me informed of the delivery and having it delivered on time. Thank you.
Reply from blumenshop.com
Thank you for your lovely 5-star review! 💐 We're so pleased that you appreciated our delivery updates and that your flowers arrived right on time. It's wonderful to know that everything went smoothly. We hope to welcome you back again soon!
Community member
1 Reviews
Verified
great service. able to send my flowers on time and beautiful bouquet at reasonable prices. i am am in Malaysia and my receipient is in Berlin. veryy good customer service. will use their services again in future. Thank you!
Reply from blumenshop.com
Thank you for your lovely 4-star review! 💐
We're delighted to hear that your flowers arrived on time, that you were happy with the bouquet and our prices, and that you had a positive experience with our customer service. It means a lot to us that you chose us from Malaysia to surprise someone in Berlin. We look forward to helping you again in the future. Thank you for your kind words!
Community member
1 Reviews
Verified
THANK YOU SO MUCH
My mum says they were the best flowers she has ever recieved via mail or delivery. They had an excellent water pouch and arrived very fresh and totally beautiful !
Reply from blumenshop.com
Thank you so much for your amazing 5-star review! 💐
We're absolutely delighted to hear that your mum said they were the best flowers she has ever received by post or delivery. It's wonderful to know they arrived beautifully fresh and that our water pouch helped keep them in perfect condition. Your kind words truly mean a lot to our team!
Community member
1 Reviews
Verified
It was very easy to order the flowers. And delivered on time.
Reply from blumenshop.com
Thank you for your lovely 5-star review! 💐 It's wonderful to hear that ordering your flowers was so easy and that they arrived right on time. We're happy everything went smoothly and hope to welcome you back soon!
Community member
1 Reviews
Verified
Fast delivery, easy to order, nice selection of plants.
Reply from blumenshop.com
Thank you for your lovely 5-star review! We're happy to hear that you enjoyed our plant selection, easy ordering process and fast delivery. We hope to see you again soon! 💐
Community member
1 Reviews
Verified
👍Easy to order - Delivery as agreed.
Easy to order. Delivery as agreed and they keep you informed.
Reply from blumenshop.com
Thank you so much for your 5-star review! 💐 We're delighted that you found the ordering process easy, appreciated our delivery updates and received your flowers right on schedule. It's great to hear that everything went just as you hoped!
Community member
1 Reviews
Verified
Very efficient delivery service and products are worth it.😊
Reply from blumenshop.com
Thank you so much for your lovely 5-star review! 💐 We're happy to hear that you were pleased with the smooth delivery and felt our flowers offered great value for money. We hope to bring you joy with our flowers again soon!
Community member
1 Reviews
Verified
Perfect experience!!
Perfect experience!
Ordered online from the Netherlands to get a nice birthday bouquet to a friend who recently moved to Germany and they did a great job!
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted that everything went smoothly and that you were able to surprise your friend in Germany with a beautiful birthday bouquet all the way from the Netherlands. Thank you for choosing us to be part of this special moment! 🌷
Community member
1 Reviews
Verified
Sent flowers to my girlfriend in Germany, she was so happy with them, quality flowers and service. Will definitely use blumenshop again!
Reply from blumenshop.com
Thank you so much for your wonderful review! 💐
We're delighted to hear that your girlfriend loved the flowers and that you were happy with both the quality and our service. It means a lot to us that you'll choose Blumenshop again. We look forward to helping you create another special surprise! 🌷
Community member
1 Reviews
Verified
I was delighted with the roses that I selected for my mum 98th birthday. She was so happy of the arrangement of the bouquet 💐. Thank you for caring.
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted to hear that your mum loved the roses for her 98th birthday and that she was so happy with the bouquet. Thank you for choosing us to be part of such a special occasion. We truly appreciate your kind words!
Community member
1 Reviews
Verified
Gorgeous peonies
I received the most stunning bouquet of peonies. I’ve been absolutely captivated by the way they bloom and transform; they are truly a work of art.
If there is something I can recommend to improve is the card that comes with them. Could be a nicer font and design.
Reply from blumenshop.com
🌸 Thank you so much for your lovely feedback! We’re delighted to hear how much you enjoyed the peonies and how beautifully they developed – truly something special.
We also really appreciate your suggestion regarding the card design. Your input is very valuable to us, and we’ll gladly take it into consideration to improve the overall experience.
Community member
1 Reviews
Verified
Great experience! My daughter received the letter flowers on the asking day, perfect!
Reply from blumenshop.com
Thank you for your wonderful feedback! 💐 We’re delighted that your daughter received her letterbox flowers right on the requested day and that everything went perfectly. We really appreciate your 5 stars!
Community member
1 Reviews
Verified
Thank you My customer was really delighted with her flowers and sent me a photo . They arrived promptly . Great communication stress free purchase
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted to hear that your customer loved the flowers and even sent you a photo. It's great to know they arrived promptly and that you found the whole ordering process smooth and stress-free. We truly appreciate your kind words!
Community member
1 Reviews
Verified
Despite living in the Uk
Despite living in the UK, I always use this company to send flowers to my Son and Daughter in Law who live in Germany. The flowers are excellent quality and arranged beautifully. The price is great value and the delivery time never fails . I wouldn’t use any other company
Reply from blumenshop.com
🌸 Thank you so much for your wonderful and loyal support! We’re truly delighted to hear that you trust us to send flowers from the UK to your family in Germany. It means a lot that you value our quality, pricing, and reliable delivery so highly.
Community member
2 Reviews
Verified
Super
Las flores son preciosas, el ramo guapísimo. Muy fresco y todo. Solo hay una cosa que no me gustó, el ramo fue entregado a un vecino y no a mi hermana y se lo envié para su cumpleaños. Tenía que haberlo recibido ella. De esta manera no fue una sorpresa porque al ver en la app que el ramo fue entregado a otra persona tenía que escribirle para decirle que se vaya a buscarlo……
Reply from blumenshop.com
Muchas gracias por tu mensaje y por compartir tu experiencia con nosotros. Nos alegra mucho saber que las flores eran preciosas, el ramo muy bonito y fresco, y que en general te gustó la calidad 🌸
Al mismo tiempo, entendemos perfectamente tu decepción por la forma de la entrega. Cuando un destinatario no está disponible en el momento de la entrega, el repartidor puede, según el procedimiento del servicio de mensajería, entregar el paquete a un vecino para asegurarse de que llegue el mismo día. Sabemos que, especialmente tratándose de un regalo de cumpleaños, esto puede arruinar un poco la sorpresa, y lo sentimos mucho.
Tu comentario es totalmente comprensible y lo tendremos en cuenta para seguir mejorando. Gracias por tu sinceridad y por confiar en nosotros para un momento tan especial.
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Colorful, fresh and uncomplicated - that's blumenshop.com. With our bouquets, we want to bring joy to every occasion. The seasonal cut flowers in our bouquets come directly from the grower and are bou...