igus.eu

Reviews:

Dear Mr Kortegaard , thank you for your feedback and for taking the time to share your concerns with us. Our goal is to ship stock items within 24 to 48 hours. Unfortunately, we did not meet this standard in your case, and we sincerely apologize for the delay. After reviewing the process, we found that additional time was required due to internal payment verification procedures, which impacted the start of the shipment process. While these checks are an important part of our operations, we recognize that they should not have caused a delay of this extent. We take your feedback seriously and will use it as an opportunity to further review and optimize our internal processes to improve our service and response times. Thank you for your understanding. We wish you a pleasant rest of the week, and if you have any further questions, please do not hesitate to contact us. Best regards, Martin Kochmann Head of international Sales drylin® linear technology igus® SE & Co. KG

Hello Anders Thunell, thank you for the conversation today, for accepting our sincere apologies and the explanation that the order was wrongly entered with standard shipping instead of UPS Express. You will of course not be charged with the UPS Express cost and we appreciate your promise to give igus/OEM another chance to show you that what happened was in fact not a scam but an honest mistake. best regards Patrik Theisen