Review summary
Several customers praise the product quality, expressing satisfaction with the performance and standards. Some also appreciate the helpfulness and professionalism of customer service representatives. In addition, there are positive remarks about the ordering process and website usability from those who found them easy and user-friendly. However, many customers express concerns about delivery times, noting frequent delays and uncertainty regarding order arrival. Negative feedback also highlights issues with the ordering process and website usability, describing them as complicated or outdated. Additionally, some customers report a lack of communication or slow responses from customer service.
This text was automatically created by an AI system from user reviews.
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Good and fast service
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I had some urgent parts. Purchased to Igus because in the Internet Store they said Next day shipment. After paying, a purchasing confirmation came, informing parts will be shipped after six weeks.
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TEST
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no easy way for online orders
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We are in 2026 not 1996. Direct online sales is what I need.
I wish to buy and pay online a product i need and not being transferred to a local reseller with long communication delays that I need to manage.
Reply from igus.eu
Dear Mr. Gafni,
Thanks for your reply and sorry that our processes do not fulfil your current expectations. We are working on improving our processes and that we are able to offer prices for all countries directly.
Please let us know if we can arrange the contact to our local contact or if you have any open points.
Best regards,
Martin Kochmann
Vice Head of international Sales drylin® linear technology
igus® SE & Co. KG
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User friendly web site which made ordering very easy.
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Cool products
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Fast delivery
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Excellent
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problemlos und schnell
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I like the quality of Igus products.
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We have not received the product. please send tracking information.
Reply from igus.eu
Hello Mr Cartagena,
thank you for your feedback. Unfortunately we in Germany do not have access to your tracking number.
I have spoken to our colleagues at igus inc., they will contact you.
Best regards
MJürgensen
