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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/
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Jan 22, 2024
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Jan 25, 2024
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The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We sell original and new parts, transportation can cause damage/scratches to the products.
If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do.
Hubauer Team.
Jan 26, 2024
Verified review
Deliver what was ordered
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Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Thank you very much for your feedback. We're glad to hear that you appreciate our competitive pricing. We understand that it can be difficult to find the right car parts at times and we strive to help make the process easier.
Hubauer Team
Oct 11, 2023
Verified review
They are fine, but they published a product for purchase on their website even though it is not available in their stock, after the order I received an email from them about the lack of the product and then I had to cancel the order, simply what is not in stock should not be published on the website.
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Answer by hubauer-shop.de/en/
Oct 11, 2023
Thanks for your feedback.
Hubauer Team
Dec 12, 2023
Verified review
Very professional shop
This is how international e-commerce should work, where the local VAT is deducted and the VAT of the country that the merchandise is being exported to is added. The customer service is also very good, and the customer is informed when there is a price change in the shopping basket. Thank you :-)
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Aug 14, 2023
Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
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Oct 13, 2023
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Buying in Hubauer
I like the easy of doing the order and the stock availability. On the other hand, I do not like that hubauer charges the VAT to the users that are outside of EU, when doing the import in my case Colombia I have to pay again the IVA. You should check this part.
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Answer by hubauer-shop.de/en/
Oct 16, 2023
Thank you for your feedback! We are pleased to hear that you appreciate the convenience of ordering and our stock availability. We understand your concern about VAT charges, and we regret that this was not clearly explained to you. Our policy is to be transparent with our customers and provide them with all necessary information about taxes before purchase. We hope you will continue to be a valued customer of Hubauer-Shop.
Your HUBAUER Shop Team
I'm make several orders from hubauer-shop.de during the time, they are only original BMW parts which are hard to find elsewhere for 20 years old car.
About 10 days delivery ,at good prices to Ireland.
I'm very happy with them, my e39 estate are happy is well.
I've been using this website since I bought my BMW, they offer good price for OEM parts and quality, fast delivery. I will continue to use it, they did nothing wrong in the last years that I've been using them. Higly recommend.
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Answer by hubauer-shop.de/en/
Jul 5, 2023
Thank you for your kind words and for being a loyal customer. We are proud to have served you with genuine OEM parts and we are glad that you were satisfied with the speed of delivery. We strive to provide our customers with the best quality service and products, and we value your feedback.
Dec 1, 2023
Verified review
I can only recommend. One of the item ordered was not available, I had contact with the technical team which was really helpful and solved the problem and refund quickly.
You can definitely trust the shop.
Many thanks
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Answer by hubauer-shop.de/en/
Dec 1, 2023
Thank you for taking the time to share your experience with us. We are delighted to hear that our technical team was able to provide you with the help that you needed. At Hubauer-Shop, we strive to ensure that our customers have a positive shopping experience, and it is encouraging to know that we achieved this. Thank you again for your positive feedback!
Nov 14, 2023
Verified review
Delivery and customer sutisfaction
Delivery to other EU state was fast and the shipment was very well controlled. Some extra pay issues related to delivery have appeared unexpectedly but were solved quickly so the customer was happy et the end.
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Dec 8, 2023
Verified review
Everything that I ordered was dispatched to me. The package arrived in very good condition and was all very well packaged and protected.
Now, I'm looking forward to getting the parts onto our Z3.
Many thanks.
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Jun 1, 2023
Verified review
Professional and Easy.
Easy to navigate website with option to use English which made it easier for me. The parts I ordered were dispatched quickly and arrived promptly too. With parcel tracking. Overall a very good experience.
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Answer by hubauer-shop.de/en/
Jun 6, 2023
Thank you so much for your positive review! We are delighted to hear that our website was easy to navigate and that the parts you ordered were dispatched quickly, with parcel tracking.
Hubauer Shop Team
Nov 23, 2023
Verified review
A goog Shopping Journey
After finding the parts, it is easy to order. Shipment was fast. The parcel was packed very neatly and secure. I have replaced my mirror cap and they have painted it. The paint job was also very good.
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Oct 2, 2023
Verified review
Great service, genuine pieces.
I like how fast the store ships the items. Also the fee rates for international shipments are low which is great. I have not yet installed the piece I oredered, but it looks as legit as it can get.
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Answer by hubauer-shop.de/en/
Oct 4, 2023
Thank you for taking the time to review Hubauer-Shop.
Jun 10, 2023
Verified review
Honestly I'm speechless for both the professional attitude by Hubauer teams and immediate help & assistance which make this experience so great and rich for me! Thank you truly.
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Oct 16, 2023
Verified review
Purchase is quite a straight process and dispatch was in time.. maybe improve prices and also to have a faster delivery offs shpre without compromising the quality price ration
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May 26, 2023
Verified review
The web site is very celar, when in doubt the Support team answare the questions quickly! Good price for things and also for shipping. Will be a pleasure do furter orders.
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Answer by hubauer-shop.de/en/
May 31, 2023
Thank you for leaving us such positive feedback! We are glad to hear you are satisfied with our website and that our support team was able to answer your questions quickly. We look forward to helping you with any future orders.
Best regards,
Hubauer Online Shop
Jan 3, 2024
Verified review
Best shop
My experience with hubauer was the best possible for a costumer they help me through the hole process even helping me with some pieces wrong that they help me find out
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