carhartt.com/eu

Reviews:

Thank you for taking the time to share such a positive review! We are delighted that you had a great experience with us and that our service, goods, and delivery met your expectations. We appreciate your kind words and look forward to serving you again soon. Regards, Carhartt Europe

Thank you for taking the time to leave us a review. We are so pleased that you have had such positive experiences with us and that our delivery, goods and customer service have met your expectations. We pride ourselves on providing excellent service and we are grateful that you felt our commitment to delivering the best experience for our customers. We always appreciate feedback from our customers, as it helps us to ensure we are providing the highest level of service possible. Thank you again for your kind words and we look forward to assisting you in the future. Regards, Carhartt Europe

Thank you so much for your kind review! We are delighted that you were satisfied with our delivery, goods, and customer service. We aim to make sure every customer has the best possible experience when working with us and we are glad that we were able to meet your expectations. Thank you for being a valued customer! Regards, Carhartt Europe

Thank you for your kind words and five-star rating! We are so pleased that you had a positive experience with us. At Carhartt, we strive to provide the best service and products, and it's wonderful to hear that we have succeeded in doing so. We value all of our customers' feedback and take it seriously when making improvements to our business. Thank you again for your review! Regards, Carhartt Europe

Thank you for your review! We are so pleased to hear that you had a positive experience with us and that our delivery, goods, and customer service all met your expectations. We appreciate your kind words and value the feedback you've given us! At Carhartt, we strive to provide the best quality products and services for all of our customers. Thank you for allowing us to serve you. Regards, Carhartt Europe

Thank you for your kind words about the goods and customer service we provide. We are grateful for your positive feedback. We are sorry to hear that the delivery of your order did not meet your expectations and we understand the difficulty this may have caused. At Carhartt, we strive to provide proper customer service, so we would like to thank you for bringing this to our attention. We take all feedback seriously and use it to improve our services in the future. Thank you again for taking the time to share your experience with us. Regards, Carhartt Europe

Thank you for your positive review! We appreciate your feedback and we’re glad to hear that you had a great experience with us. We strive to provide the best customer service, delivery and goods possible, so we’re delighted that you were satisfied with all three aspects. Thank you for taking the time to share your thoughts, it is truly appreciated. Regards, Carhartt Europe

We sincerely apologize for the inconvenience you've experienced with the delay and lack of tracking information for your order. We understand how frustrating this situation must be, and we appreciate your patience. It appears that there may be an issue with the shipping process, and we apologize for any inconvenience caused by Fastway. To resolve this matter promptly, we would like to initiate the reshipment process for your order. Kindly contact our customer support team at customercare@carhartt.com with your order details, and we will expedite the necessary steps to ensure your package reaches you as soon as possible. We understand that this experience has left you dissatisfied, and we want to assure you that we take this matter seriously. Your feedback is invaluable to us as it helps us identify areas for improvement in our services. We are committed to making this right and ensuring a more positive experience for you in the future. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Please don't hesitate to reach out to our customer support team, and we'll do everything we can to assist you. Regards, Carhartt Europe

Thanks for taking the time to share your experience with us. We understand that you weren't happy with the quality of the jacket and the return process, and we apologize for any disappointment. We thank you for your feedback, we will discuss your case internally to see how we can make sure this does not happen again. Regards, Carhartt Europe

I hope this message finds you, despite the unfortunate circumstances surrounding your recent order. I am writing to express our deepest apologies for the delayed delivery of your son's Christmas present, and the disappointment this has caused on such a special day. I completely understand your frustration, and I want to assure you that we take this matter very seriously. It appears that there may have been an issue with the delivery, possibly involving the carrier. We are currently investigating the situation to determine the cause of the delay. To expedite a resolution and ensure your son receives his Christmas present as soon as possible, please reach out to our customer service team at customercare@carhartt.com. They are equipped to assist you in resolving this issue promptly, and we are committed to reshipping the parcel to make up for the delay. I apologize for any inconvenience caused by the previous interactions with our chat representatives, and I assure you that we are addressing the matter to improve our service. Your experience falls below the standard we aim to provide, and we are determined to make things right for you and your son. Regards, Carhartt Europe

Thank you for taking the time to review our product. We appreciate your feedback and understand your frustration with your last order delivery. We strive to provide our customers with timely and efficient service experiences, and we apologize that we did not meet your expectations this time. We hope you will give us another chance in the future. Regards, Carhartt Europe

Dear Mr Schroeter, our apologies regarding the lack of proper communication, I will make sure that this is internally discussed to see how we can ensure that this does not happen again. After investigating I can see that the item was out of stock but the refund failed (which is why you did not receive the automatic email providing more information on this). The error information that I can see is that the credit card account was closed. Would it be possible to send me your IBAN details to my work email so I can immediately start the refund process? You can contact me at jengelsman@carhartt.com Once again my apologies for this inconvenience. Regards, Julian Engelsman Senior D2C Associate Carhartt Europe

Thank you for your feedback. We understand it can be frustrating when something doesn't go as planned. We value customer satisfaction and take pride in our commitment to provide quality products and services. Our team is dedicated to resolving any issues that arise quickly and efficiently, so we apologize if this has not been the case in your experience. Please make sure to provide our customer service at customercare@carhartt.com as many details as possible. Regards, Carhartt Europe

Thanks for your review! We really appreciate your feedback and take it seriously. As a company, we strive to provide the best quality products to our customers, and it sounds like we didn't meet your expectations with this one. We understand your disappointment and we'll continue to work hard to ensure our products live up to our standards. Please make sure to also share this information with our customer support at customercare@carhartt.com so that we can investigate your case and reship the correct size. Thanks again for taking the time to provide us with honest feedback and our sincerest apologies for the mistake. Regards, Carhartt Europe

I hope this message finds you well. I am writing in response to your recent review expressing disappointment with the order mix-up involving a pair of pants instead of the jacket you ordered for your child's Christmas gift. First and foremost, I want to extend my sincere apologies for any inconvenience this may have caused. We understand the importance of your purchase, especially during the holiday season, and we are committed to making things right. To ensure we address this situation to your satisfaction, I encourage you to reach out to me directly at jengelsman@carhartt.com. Please make sure to add your ordernumber at the top of the subject line. Once again my sincerst apologies, besides discussing this matter with our warehouse partner, I really would like to amend this situation to try to turn this dissapointment into a positive end outcome. I hope to speak to you soon. Kind regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe

Thanks for taking the time to leave us a review. We're sorry your order had not been dispatched yet. The order has been shipped as of yetserday and should arrive within a few working days. I will send the tracking information to the email address that is linked to the order. Our sincerest apologies for the delay. We appreciate your patience as we continue working towards meeting your expectations. Regards, Julian Engelsman Senior D2C Associate Carhartt Europe

Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and understand your frustration regarding the discrepancy in the delivery charge. We apologize for any confusion caused by the additional cost, and we're committed to addressing your concerns. We strive to provide transparent and fair pricing to our customers, and we acknowledge that the delivery charge of 8 euros may have been an unexpected expense. We're currently reviewing our pricing structure and delivery fees to ensure that such discrepancies are minimized in the future. Regards, Carhartt Europe

Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your order; we are working hard to deliver orders as soon as possible. Here at Carhartt, we take pride in providing the best customer service and we understand how valuable your time is. Rest assured that we will do our best to get your order delivered quickly and with the utmost care. Please make sure to contact our customer service at customercare@carhartt.com so we can investigate your case and find the best outcome. Regards, Carhartt Europe

Dear Sir/Madam, We sincerely apologize for the inconvenience caused by the incorrect delivery of your Track&Trace order. According to the tracking information, your package was expected to arrive on the 19th of July. The Track&Trace details have been sent to the email address associated with order number 1078989729280. Kindly consider checking with your neighbors to see if the parcel was mistakenly delivered to their address. If not, please inform me immediately at jengelsman@carhartt.com. Your prompt response would be greatly appreciated. Best regards, Julian Engelsman Senior D2C Associate Carhartt Europe