Euroflorist.at/en
Reviews:

43 reviews in the last 12 months102 total reviews  

3.58
Good
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Top positive review

Nov 30, 2023
 Verified review
The flowers were lovely, true to the website picture and were delivered on time, as per my request. I really appreciated this especially as I live in Australia and it was really important to me that my daughter received the flowers at the time requested. The website was easy to use and the online tracking worked well. I was also lucky enough to score a Black Friday discount :) Many thanks for the excellent service and beautiful flowers :)💐
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Top negative review

Jun 21, 2023
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Expectation /reality. Ordered 2 bouquets on Tuesday with a delivery on Friday. Each ~€60 and a €8.99 delivery for each (I did have a 10% discount promo). One didn't arrive. The second was nowhere close to the original. I know the looks may vary, but not to such an extend? Why bother selecting a specific style if you get whatever is available? Customer service is pretty useless. Needed daily calls and emails to get anything out. The bouquet that never arrived was eventually refunded in full. For the second got a 50% refund (thank god there was a record of one bless her soul customer executive who agreed it is completely different and who promised a refund, because one weasy little man wanted to offer a 20% code for another purchase, claiming that the bouquet was within their expected variation of the colours). Bottom line- buy the bouquet from a florist. The chances you will get what you ordered from these guys is low and you will struggle to get your cash back (even if u will).
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Reviews for Euroflorist.at/en

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Jan 9, 2024
 Verified review

Rip off

No delivery No flowers
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Answer by Euroflorist.at/en
Jan 9, 2024
Hello, Thank you for using our service and your feedback. Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation. Warm regards, Customer Service Team Euroflorist
Dec 18, 2023
 Verified review
Flowers not delivered
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Answer by Euroflorist.at/en
Dec 19, 2023
Hello, Thank you for your feedback. We are deeply sorry not to be able to offer a flower delivery to your desired place at this moment. In order to prevent situations like this from happening in future we are constantly working on enhancing our delivery network – with unchanged high quality. We hope to manage to also deliver in this region as soon as possible and very much regret not to have helped you to send flowers this time. Thank you for understanding. Warm regards, Customer Service Team Euroflorist
Jul 3, 2023
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Answer by Euroflorist.at/en
Jul 3, 2023
Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de. Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture. We hope to hear from you soon.