nordicnest.comReviews:
2,347 reviews in the last 12 months9,569 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 26, 2024
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Difficulty with delivery
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Jan 5, 2024
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Item never turned up
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Dec 29, 2023
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Envio mais rápido.
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Jan 26, 2024
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Jan 12, 2024
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Jan 11, 2024
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Jan 5, 2024
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 29, 2023
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Aug 11, 2023
Verified review
A great online retailer with many stylish designs
Customer service generally excellent although response times at times can be slow.
Products are great quality and you can often find good value in the regular promotions.
In lighting, links to related products eg bulbs for lamps aren’t always perfect and it would be great if customers could have a choice of EU or U.K. plugs provided by the manufacturers. Lighting prices seem higher than U.K. but the design choices can be better.
I love the fact that there is no tax to pay to the U.K.
Shipping times can be unpredictable depending on stock availability but it’s great to have part shipment where there is a known delay with any item.
I find UPS very poor as a courier in the U.K. because their website and app are so unresponsive to change of delivery day or place.
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Kyri N.
Teddington, London
Dec 8, 2023
Verified review
Happy Customer - Great and Improved Customer Service
I am a repeat customer of Nordic Nest. It is a favourite shop of mine. This time things did not go to plan. There was a problem with the product, which was clearly not as expected/advertised. I contacted Customer Services and it took approximately ten days to respond. However, Customer Services were helpful, understanding and accommodating. They also apologised for the long response times.
Customer Services offered a satisfactory resolution to the problem and their response times improved greately.
Nordic Nest sell thousands of products and problems are bound to happen. The important thing is how they handle them. In this case they proved to be a trusted and reputable online store.
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May 5, 2023
Verified review
I've purchased twice from NordicNest, very happy
I've purchased twice from NordicNest and both experiences were very positive. I purchased blankets made by Klippan (excellent quality). Packages arrived within 2 - 2 1/2 weeks which is fast given that I live in the Pacific Northwest (USA). You can track the packages as they go through customs, leave Europe then travel through the US.
I would like to purchase more fragile items but I'm concerned about how well they are packed. Returns are more difficult when you live on the other side of the world. It would be great if NordicNest shared something about how things are packed for all the bouncing, dropping, and tossing that goes on in long distance shipping.
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Jul 18, 2023
Verified review
Excellent Online shopping - will not go unnoticed
Best online store with different interior styles and home products, so far. My experience with their staff is great. They possess and perform personal approach with immediate responding. Flexible in rotation of products, orders, handling of complaints concerning damaged product upon delivery. Ready to cover the cost and replace broken or damaged product without hesitation.
I found this as an extra work which they need to execute, but they easily accomplished it. I appreciated this attitude very much.
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Renee F.
Niceville
Dec 5, 2023
Verified review
Nordic Nest is my number #1destination for home decor. Fantastic assortment of beautiful high quality goods and the best, I repeat, the absolute best customer service I have ever received. I placed an order that was back ordered and customer service checked in via email just to reassure me and check to make sure I was good with waiting. I’ve never had another company do that. EVER. I order from the US and I truly appreciate the ease of ordering. I truly appreciate you Nordic Nest. Thank you!
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Esther C.
Adliswil
Apr 28, 2023
Verified review
Super well wrapped up goods and safe delivery, no additional cost for customs. The only thing that is not so good is the communication. One time you get an email that your goods are delayed and you get them very fast anyway. The next time yoi hear nothing and it takes 5 or 6 weeks and yoi hear no peep although delivery within 2 weeks was announced. Very strange. But what i ordered is always great quality and safely deliveted in the end.
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Jun 23, 2023
Verified review
Impressed with customer service
I have only used Nordic Nest twice. Both items were ceramic. Lovely and arrived well packed and made it safely to the UK. The first item was lost in transit but they were quick to send another.
I do feel a little guilty of the transport miles so if the same item was available from the UK I would choose that option even though I would recommend this company based on the customer service and range of products.
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Nov 3, 2023
Verified review
Lovely coffee table but delivery problems
I am very happy with the product and the ordering procedure. However, the delivery service by UPS was poor. My coffee table did not arrive on the scheduled day of delivery. At 8pm that day it was rescheduled for the following day between 11am and 3pm. It arrived just before 6pm. I would pay extra for a premium delivery service and I think you should offer that service for customers who prefer it.
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Dec 8, 2023
Verified review
The crockery is lovely quality but...
The crockery is lovely quality, but the whole delivery experience was an absolute disaster, the first order has never been dispatched even thought we received an email saying it was, and after waiting for over a month we emailed and they said it has never been dispatched so we had to wait another 2 weeks for it to arrive.
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