Everything was good always. Just 2 times we have a problem, once it was a broken bottle and the other time a missing bottle. But we were able to resolve immediately. Perhaps with the missing bottle, the conversation with customer service was a little more intense, but finally they recognized the mistake.
The order took one month to arrive. Although Gourmet hunter responded to my mails, the excuses were insufficient - having to wait to put orders together, change of courier, Brexit paperwork and customs delays due to alcoholic beverage etc. The original delivery date was 6 days after purchase, so that was obviously misleading. If Gourmet hunter had been transparent about the real delivery date (a month) then I could have taken an informed decision. After I got impatient, the responses stopped coming until I wrote a flourish of e-mails to different people at Gourmet as well as DHL. I had no knowledge of where the order was from anyone until the day before it was due to arrive in the UK. All in all not a good experience and Gourmet Hunter need to revise their service of sales to the UK and be upfront about delays and not keep customers in the dark when items are delayed unexpectedly.
Real discovery gourmethunters. My order arrived saved and well packed into Japan with no extra duties costs. Lovely champagne selection. Will buy again
Report review
Verified review
Dec 30, 2022
Third order from this wine shop and a every time stunning service: fast, good prices& awesome selection wines. Thanks team for making great job
Report review
Verified review
Dec 20, 2022
Very good service! Have been purchasing of them for many years, never disappointed.
Report review
Verified review
Jan 12, 2023
Quick and fairly priced.
Shipping to Netherlands could be a bit cheaper, though.
Report review
Verified review
Dec 30, 2022
Great service & selection of wines. Got my order fast and properly packed.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.