Review summary
Customers consistently highlight the fast and efficient delivery times, often receiving their orders ahead of schedule. The wide and unique wine selection is highly valued for its variety and quality. Customer service is frequently described as responsive, helpful, and professional, particularly when addressing issues or answering questions. Secure and robust packaging ensures that wine arrives intact and undamaged. Most customers also find the website and ordering process straightforward and user-friendly, and generally consider the prices reasonable or fair. However, some customers have reported dissatisfaction with the third-party shipping company (UPS), mentioning delivery issues and poor communication. Additionally, there are occasional mentions of high delivery or total costs, as well as a few technical problems experienced during the online ordering process.
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