PeppeShoes.com

Reviews:

Hola, El 13 de julio nos pusimos en contacto con usted por correo electrónico para informarle de que el envío de su pedido se retrasaría. El pedido se entregó sin problemas, ya que posteriormente seguimos tramitando un cambio para usted.

Hello, Even if there was a mistake in your order, you can make a return within 30 days of receiving the shipment.

We sincerely apologize for any inconvenience caused by the customs duty imposed on your package. We understand that unexpected charges can be frustrating, and we want to provide clarity on the situation. The customs fee is a result of the changes due to Brexit, and unfortunately, PeppeShoes has no control over these charges. We acknowledge the frustration and inconvenience this may have caused you. Please be assured that we are actively exploring ways to minimize any potential impact on our customers due to external factors beyond our control. Your satisfaction is of utmost importance to us, and we appreciate your understanding as we navigate through these challenges. Best regards, PeppeShoes Team

We sincerely apologize for any inconvenience caused by the delay in delivery. We understand how crucial it is for you to receive your ordered goods within the specified timeframe, and we acknowledge that this delay did not meet your expectations. We want you to know that customer satisfaction is of utmost importance to us, and your delivery experience does not reflect the standards we set for ourselves. We would like to emphasize that we are taking every possible step to identify and address the issues that led to the delay. Consequently, we will implement additional measures to avoid similar situations in the future. Once again, we apologize, and we hope that despite this incident, you will still be interested in using our services. Best regards, PeppeShoes Team

Bedankt voor het delen van uw feedback. Allereerst willen we ons graag verontschuldigen voor de teleurstelling die u mogelijk heeft ervaren met betrekking tot de kwaliteit van onze producten. Als bedrijf streven we er altijd naar om onze klanten te voorzien van producten van de hoogste kwaliteit die voldoen aan hun verwachtingen. We willen je verzekeren dat we je feedback nauwgezet bekijken en stappen ondernemen om de kwaliteit van onze producten te verbeteren. Uw mening is uiterst belangrijk voor ons en we waarderen de kans om onze acties te corrigeren om aan uw eisen te voldoen. Als je aanvullende opmerkingen of suggesties hebt over hoe we onze producten of diensten kunnen verbeteren, neem dan gerust contact met ons op. We staan open voor alle feedback en streven altijd naar uitmuntendheid.

Hello Stephen, we contacted you by email on September 12 that the shipment of your order would be delayed, and on September 18 you received information that the shoes were on their way. Please, expect the shoes soon.