visionvelo.eu Reviews:
Review summary
Reviews for visionvelo.eu are consistently positive. Customers consistently highlight the high quality, durability, and robust construction of the mudguards, as well as their thoughtful and aesthetically pleasing design. The mudguards are praised for fitting perfectly or with high precision on various fork models. Many customers also appreciate the excellent, responsive, and helpful customer service, especially regarding communication and problem resolution. Fast and reliable shipping is commonly mentioned as a positive aspect. Some customers note that the clarity and helpfulness of the instructions could be improved, and while shipping is generally fast, a few experience delays mostly due to customs.
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Reviews for visionvelo.eu
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Order was placed 8/28 and over two weeks later no part and no status update
Answer by visionvelo.eu
Due to change of US tariffs and clearance procedures Polish Post temporarily suspended accepting shipments to US so in consequence we were unable to ship the order. Since we hoped that situation will change quickly, we didn't inform the customer at the beginning which was of course our mistake, because it turned out to longer problem. We are sorry about that and it's lesson for the future.
We proposed alternative, more expensive shipment method but it was not acceptable for the customer, so the order has been canceled and refunded.