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conrad.comReviews

: 4,883Good

4.30
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certified since: Aug 29, 2013
updated on: Mar 20, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Mar 20, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

4.30
Good
How is the rating calculated?

633 verified reviews in the last 12 months

5
73 %
4
9 %
3
4 %
2
3 %
1
11 %
4,883 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review

Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review

Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
Sep 28, 2022
Customer service provides hardly any feedback and if they provide feedback it's not connected to the questions asked. Took 4 months until we finally got our delivery
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Answer by conrad.com
Oct 5, 2022
Good day, thank you for your feedback! Due to increased customer inquiries, there may unfortunately be longer waiting times. We regret that you had to wait very long for your delivery. We are happy to pass on your criticism to our quality management team and hope to be able to convince you of our improvements soon. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 19, 2022
When we send an order, it takes almost 2 weeks to receive an order confirmation. Way to long! There is no telephone number to ask for assistence. Kind regards
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Unfortunately we are not able to handle this request on this platform, so please send us a mail to sales@conrad.com. We wish you a nice day, Your Conrad Customer Service Team
 Verified review
Nov 16, 2022
I do not see in mails, which order is coming home, despite I filled the additional tracking information (number from my system). Thank You!
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 Verified review
Nov 10, 2022
Chaos ! Pell-mell ! One order ... three invoices ... three parcels! ten days for delivery .... and not all arrived. total disappointment !
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Answer by conrad.com
Nov 10, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. We regret that your order arrived separately. Your critique will be forwarded to our quality management team. If there are any unresolved issues regarding this, please send us a mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 31, 2022
Poor customer service Still haven’t received the return cost (as promised). No response from customer service. Order number- 2002335823
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your message. Your order 2002335823 has already been returned and refunded. We apologize for any inconveniences caused and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
May 17, 2022
Taken almost a year to get a part that we'd been chasing up for months, communication is very poor and difficult to get hold of anyone
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Answer by conrad.com
May 18, 2022
Good day, thank you for your feedback! We apologize for the delay of your delivery. Due to an increased number of customer requests, delays can unfortunately occur. If there is anything that still needs to be sorted out, please send us an e-mail to sales@conrad.com, so we can look into it. We hope to convince you of our improvements soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 25, 2022
I flagged a shortage against an order over a month ago and despite chasing this with Sales via e-mail, i still have not had a response.
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Answer by conrad.com
Apr 28, 2022
Good day, thank you for your honest feedback! The current pandemic and an increase in customer requests can unfortunately lead to longer waiting periods. We have forwarded your e-mails to the responsible employees, who will get back to you as soon as possible. We apologize for all inconveniences caused and hope to welcome you back soon nonetheless. Your Conrad Customer Service Team
 Verified review
Jul 12, 2022
Poor response would never prefer to Purchase from Conrad due to thier mail replies & thier Courier UPS for whom we had to face issue
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Answer by conrad.com
Jul 14, 2022
Good day, thank you for your honest feedback! We apologize for any inconveniences caused. Due to a shortage in staff, there may be a longer waiting time for your request to be answered. We hope to be able to convince you of our improvements in the future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 21, 2022
There is one 1 missing. I ordered and paid 6 Wmf 0415240011 induction hob and received ony 5. Can you explain what happened
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We apologize for any inconveniences caused. Unfortunately we are not able to solve the issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 19, 2022
Still haven’t received the return cost (as promised before) even after sending multiple emails. Order number- 2002335823
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your message. Your order 2002335823 has already been returned and refunded. We apologize for any inconveniences caused and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Apr 28, 2022
packing was very poor . material was came out the box. delivery time was good. should improve on the packing.
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Answer by conrad.com
Apr 28, 2022
Good day, thank you for your honest review. We are glad that you are happy with the delivery and apologize for the faulty packaging in which you received your order. We will gladly forward your critique to our quality management department and hope to convince you of our improvements soon! If there is anything faulty about the product due to the packaging, please send us an e-mail to sales@conrad.com, so we can solve any issues. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 2, 2022
Kosten für Verpackung und Versand zu hoch. Zudem Zollgebühren von CHF 29.-, kein Hinweis bei Bestellung :-(
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Answer by conrad.com
Jul 5, 2022
Guten Tag, vielen Dank für Ihr Feedback! Wir bedauern, dass Sie mit unseren Preisen nicht zufrieden sind. Gerne geben wir Ihre Kritik an unser Qualitätsmanagement weiter und hoffen, Sie schon bald von unseren Verbesserungen überzeugen zu können. Wir wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team
 Verified review
May 5, 2022
I have been handed over an empty box with just the invoice .The batteries which I ordered are missing.
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Answer by conrad.com
May 6, 2022
Good day, thank you for your honest feedback! We want to apologize for all inconveniences caused. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it as fast as possible. Please attach the photos you took to your message. Thank you in advance, Your Conrad Customer Service Team
 Verified review
Jun 1, 2022
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Answer by conrad.com
Jun 3, 2022
Good day, thank you for your review. We regret that we were not able to satisfy you. Please feel free to go into detail about what we can do better in the future. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 27, 2022
I only received my half order, where is the rest?
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Answer by conrad.com
Jul 1, 2022
Good day, thank you for your feedback! We are sorry you have not received your full order yet. Your mail has been forwarded to the responsioble employees, who will get in touch with you as soon as possible. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 20, 2022
Package not delivered with me
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your review. We apologize that you have not yet received your order. Unfortunately we are not able to tend to this issue over this platform, so please send us a mail to sales@conrad.com, so we can look into it. We thank you for your patience. Your Conrad Customer Service Team
 Verified review
Oct 29, 2022
wrong information on the shipping docs caused us alot of customs delay and paid more storage
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. Firstly we want to apologize for all inconveniences caused. Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com. Thank you in advance, Your Conrad Customer Service Team
 Verified review
Sep 13, 2022
Dear all, i have received my order but the box was empty. When will i get my ordered items?
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Firstly we want to apologize for all the inconveniences that were caused. We have forwarded your mail to the responsible employees, who will contact you about this issue as soon as possible. We thank you for your understanding and wish you all the best! Your Conrad Customer Care Team
 Verified review
Jul 13, 2022
WTF is that? I want my money back...... What for is that? In 100% is not heaven gas bottle!
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We are sorry that you have received the wrong product. Unfortunately we cannot tend to this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
May 6, 2022
pacco non arrivato a destinazione. non riesco a contattare nessuno per avere info.
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Answer by conrad.com
May 6, 2022
Good day, thank you for your feedback! We are sorry that you have not yet received your order. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Thank you in advance, Your Conrad Customer Service Team