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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
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Reviews for tennispro.eu
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Mar 21, 2024
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Mar 20, 2024
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Mar 20, 2024
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Mar 20, 2024
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Mar 19, 2024
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Mar 18, 2024
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Mar 16, 2024
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Mar 16, 2024
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Mar 14, 2024
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Mar 14, 2024
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Apr 11, 2024
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Good prices, slow order processing
The products have attractive prices, however, it would be great if delivery times could be improved. I placed an order 5 days ago and I still haven’t received any update. I intend to make new purchases, however, I hope the shipping process to the customer is faster :)
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Answer by tennispro.eu
Apr 11, 2024
Dear customer,
We can see that your order has been shipped on the 09.11 and it is on its way to your country. Our deliveries take 4-6 working days. We hope that you will receive your order soon. For further information do not hesitate to contact us by e-mail: info@tennispro.eu
Best regards,
Customer Satisfaction Team
Mar 23, 2024
Verified review
a week has gone and nothing has happened. Still ”processing”.
It’s been a week now and I have not received any information about my order. Still in ”processing” status and no idea when or IF I even get my order. Claiming fast deliveries and nothing happening for a week so it starts to feel like a scam. Got my money and then nothing happening.
The only reason I ordered from tennispro is that it was supposed to be fast delivery. I’ve now missed two games without my racquet that I ordered and soon it’ll be plenty more unless it arrives soon.
I feel so scammed right now.
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. According to the carrier, your package is already in your country, and the delivery delay is due to the current unrest in the country. Your order has been delivered today 28/03.
Best regards,
Customer Satisfaction Team
Apr 8, 2024
Verified review
Aditinal 10% discount!
I have forgoten to input aditional 10% discount as it was conveniently positioned under checkout button. And upon asking to add this 10%, 5 mins after ordering it, I got declined. I think that is not fair and you could have at least offer/send some additional package of balls or something as we are talking about 18€ value. Order nr is 500220042 so you can feel free to check. It shows your inflexibility towards customers which is not realy great. But I know you do not really care about this message anyway...
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We apologise for the inconvenience. Please contact us before placing your next order and we will provide you with a discount code.
Best regards,
Customer Satisfaction Team
Mar 15, 2024
Verified review
Wide product range and good offers. Ordering process is not always smooth. Deliverytime from order to packing seems to be long. Delivery is not updating on my page real time. Customer service is helping fast
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
Thank you for your feedback. We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. Kindly contact our customer service to have an update of your order. Looking forward to hearing from you.
Best regards,
Customer Satisfaction Team
Apr 5, 2024
Verified review
I placed an order 1 week ago and have heard nothing since. I had hoped to have my purchases by now but I’ve had no tracking or delivery notifications at all. I’ve had zero
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We can see that you order has been shipped on the 02.04 and delivered on the 06.04, we apologise if you haven't get the tracking number by e-mail. Please do not hesitate to contact our customer service if you have any questions.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
Verified review
I paid my order five days ago but it was still not picked up by the courier.
The goods were supposed to be on hand at the time of the order/payment.
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 26.03 and is on its way. It arrived in your country and it will be delivered soon. We apologise for the delay.
Best regards,
Customer Satisfaction Team
Apr 3, 2024
Verified review
Could not add discount V. on EUR 10,- Customer service stated that the item was send, which was not right
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Answer by tennispro.eu
Apr 4, 2024
Dear customer,
As we have indicated, your order had already been dispatched by the time we were able to respond to your email. For this reason it was not possible to amend your order, understanding your disappointment we have sent you an additional discount code for you to use at your earliest convenience.
We apologise for any inconvenience this may have caused you.
Best regards,
Customer Satisfaction team
Mar 18, 2024
Verified review
13.03 je narocen lopar in placan. Do zdaj nimam nobene informacije o poteku nakupa.
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. Kindly contact our customer service to have an update of your order. Looking forward to hearing from you.
Best regards,
Customer Satisfaction Team
Mar 31, 2024
Verified review
Slow delivery and found out that tennnispoint is cheaper
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 28.03 and you received on the 03.04. Our deliveries take normally 4-6 working days as specified on our website. Please do not hesitate to contact us if you find the same items at a cheaper price on another website.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
Verified review
Slow delivery
Not as stated
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Answer by tennispro.eu
Apr 3, 2024
Dear customer,
We can see that your order has been sent on the 26.03 and you received on the 30.03. Our deliveries take normally 4-6 working days as specified on our website.
Best regards,
Customer Satisfaction Team
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