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mypalmshop.com Reviews

: 614Excellent

4.58

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certified since: Mar 27, 2018
updated on: Dec 3, 2022
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certified since: Mar 27, 2018
updated on: Dec 3, 2022
mypalmshop.com  is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At mypalmshop.com , you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for mypalmshop.com 

69 verified reviews in the last 12 months

614 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 4, 2022
Wonderful palm trees in very nice condition. Nicely packed, fast delivery and I am more than pleased. Thank you. They arrived when we still had minus degrees and survived planting in minus 7 degrees Celsius in the pot.
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the most relevant critical review


Feb 25, 2022
The dicksonia was not wrapped carfully enough -almost all tips on the leafs where broken. A shame because the plant as such looks to be in excellent shape. As the Dicksonia do not have that many leafs it leaves a sad impression for the plant now. The palm was better wrapped round the leafs and only one tip broken. So that plant looks great.
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Reviews for mypalmshop.com 

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 Verified review
Dec 7, 2021
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 Verified review
Feb 25, 2022
The dicksonia was not wrapped carfully enough -almost all tips on the leafs where broken. A shame because the plant as such looks to be in excellent shape. As the Dicksonia do not have that many leafs it leaves a sad impression for the plant now. The palm was better wrapped round the leafs and only one tip broken. So that plant looks great.
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 Verified review
Jul 2, 2022
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items. The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms. The 3rd order: impeccable, nothing to complain about, beautiful plants. This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
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Answer by mypalmshop.com 
Sep 5, 2022
Hello, we have had contact the whole time. It's right all other orders from you where perfect, but this time there was an issue with the transport company, you also know. For us it was also difficult but we updated you every time, you also opened a paypal dispute, during this dispute we can't pay you back because we have to get also through the investigation from them. You received al your money back, we also offer to send a new parcel, what more we can do? We are very sorry for what happend but it wasn't our fault, we really do our best.
 Verified review
Apr 23, 2022 
The order arrived a little late, unfortunately it was shipped a day too late to arrive before easter. Fatsia had quiet a few broken leves, but will recover. I ordered 2 Yucca rostrata, one of them was good, but the other was not a plant i would have chosen myself, so im not satisfied this time
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 Verified review
Jun 12, 2022
3 1/2 stars,if possible. The plants were of good quality and size, but the packing was a problem and they were damaged during shipping. I sent the company an email and the customer service was excellent. Multiple staff contacted me back and I was offered a partial reimbursement.
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 Verified review
Apr 7, 2022
the plants arrived well and healthy but it took ages for them to get here and also I asked for directions on taking care of them but all I got was "good soil", so now I have to experiment, risking their well being :(
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 Verified review
Feb 7, 2022
Fast dispatch and delivery, palm tree was delivered in good condition and I received healthy looking plant. Unfortunately I received plant from down price range, I was offer discount but not compensate the difference.
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 Verified review
May 2, 2022
Fatsia japonica Variegata was insite Fatsia japonica Spiders Web
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Answer by mypalmshop.com 
Jun 2, 2022
Hello, we see you have already found a solution with the costumer service with this issue.
 Verified review
May 5, 2022
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