My first order with my mypalmshop from ordering to receiving it took 7 days which is good
I ordered 11 items all were excellent quality 10 were better than expected 1 was just a bit smaller than expected
Prices are good for what you get the postage is a bit more than normal but you are dealing with larger and heavier items
overall very happy with my first order I'm now sending in my 2nd orde
This was my 4th order. Trachycarpus palm which I received is in very bad condition. The tree has lots of damages on leaves and there is literally no rootball with only few poor roots. Tree was secured with piece of wood stowed under ground because without it palm would definitely fall out of pot. If I had choice - I would newer buy this product. BIG DISAPPOINTMENT
The product was exactly as per the description on the website and was good quality and very good value for money. Parcel tracking kept me informed of the progress of the delivery regularly, although there was a minor delay in the UK, hence 4 stars. Otherwise it would have been 5 stars across the board. Would definitely use this supplier again and recommend to others.
9 months ago
Unhappy, I thought it was shipping from the UK but it ships from Germany, which is of course fine, however shipping was too slow, perhaps due to the pandemic, the plants arrived in poor condition, I had to cut them back and I hope they will recover, I cannot use them for the client they were intended for!
My order was well packaged and delivery was pretty good bearing in mind the backlog, happy with my tree fern, however felt bamboos were a bit meagre, but all in all have been very happy with my dealings with mypalmshop, and would definitely use them again.
Palm delivered a week within ordering it. Excellent condition, very healthy. I have had many deliveries from this company, all very good. No contact with customer service about anything. Good company to work with
Difficult to give the stars. The palm was very dry, delivery took long.
I'm allergic for hay, the long box was completely filled with hay and after unpacking the palm I had to clean up my room, can't vacuum clean hay.