sportfits.euReviews:
227 reviews in the last 12 months634 total reviews
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Top positive review
Mar 5, 2024
Verified review
Order backpack off website and arrive in two days of postage such reliable service. Will be back for more outdoor gear in future.
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Top negative review
Dec 8, 2023
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I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
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Reviews for sportfits.eu
Dec 29, 2023
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Jan 12, 2024
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22/12
I placed an order on 22/12. Received a track-and-trace on 29/12. Still no updates in DHL tracking two weeks later. Decided to contact support, but also no response. I believe this webshop is good, but the updates regarding the delivery are lacking. I will adjust my review once I receive the order.
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Answer by sportfits.eu
Jan 19, 2024
Thank you for a review!
We are sorry that you have not received your order. Your parcel was actually handed over by us to DHL, but we have not received any feedback regarding a tracking number or similar. For this reason, we have already initiated a refund of the purchase price and have already sent it back to you using the same payment method that was used in the order.
Best regards
Your SportFits-Team
Jan 9, 2024
Verified review
Non-delivery of goods
I ordered and paid the goods 17th December 23. I still don't have the goods or a single answer to the question. I do not recommend the store
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Answer by sportfits.eu
Jan 11, 2024
Hello and thank you for your review!
We're sorry that you haven't received your parcel yet. Your order from 15 December was dispatched by us on 17 December and handed over to DHL. You have also received a shipping confirmation with a tracking link to your email address j********@s******.*z. According to this, the parcel is still being processed and should be delivered to you in the next few days.
Best regards
Your SportFits-Team
Jan 17, 2024
Verified review
no info about the order for more than 2 weeks, no answer to emails, impossible to talk by phone
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Answer by sportfits.eu
Jan 19, 2024
Hello and thank you for a review!
We are sorry that you are unhappy with our customer service. Unfortunately, there were slight delays in our service channels.
As we can see, your order was dispatched and handed over to DHL on 04.01.24, 14 hours after we received your order. You were also informed of this the day before yesterday during the telephone conversation with one of our service employees.
We hope your parcel reaches you soon and that you are satisfied with the item you have purchased.
Best regards
Your SportFits-Team
Jan 10, 2024
Verified review
Package not shipped yet after 7 days
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Answer by sportfits.eu
Jan 11, 2024
Hello and thank you for your review!
We're sorry that you haven't received your parcel yet. Your order from 02.01.24 was dispatched by us on 03.01.24 and handed over to DHL. You have also received a shipping confirmation with a tracking link to your email address t********@h*******.**m. According to this, the parcel is still being processed and should be delivered to you in the next few days.
Best regards
Your SportFits-Team
Jan 18, 2024
Verified review
I haven't my order yet.
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Answer by sportfits.eu
Jan 19, 2024
Hello and thank you for your review!
Your order was dispatched within 24 hours of receipt. You have also received a dispatch confirmation with shipment tracking by email.
According to this tracking, the parcel has reached you today and has been delivered to you.
We hope you are happy with the product you have purchased.
Best regards
Your SportFits-Team
Sep 5, 2023
Verified review
You could inform your customer when You have received the payment. A bank transfer takes time and many things may go wrong. It would be nice to see as soon as possible that the transfer has been successful.
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Dec 24, 2023
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Shipped quickly. Great price. New as expected.
Although PLEASE DO NOT USE DEUTCHE POST.
The German postal service just does not know how to do German delivery.
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Oct 31, 2023
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Great!
Fast shipping with insurance.
packaging can be carefully.
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Jul 2, 2023
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Fast service!
I was surprised m goods came so soon.
One point for approval, the app and mail told us it was delivered to NL via PostNL
But surprise, it came by DHL.....
So no track and trace. We were lucky to be at home..
So that's the only criticism.
But I would and did order again here!!
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Apr 27, 2023
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friendly and professional service
Original products, trouble-free return of goods if necessary, friendly and professional service on the telephone line
Very long response time to emails, email communication should definitely be improved
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Jun 23, 2023
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fast delivery of a high quality product. Unfortunately returns have to be paid by buyer. unfortunately the sizes aren't really true to size, so I had to give the shoes to my son... Good for him.
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May 13, 2023
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The whole proces was just as it should be. Very smoothly. Package delivered from Germany to the Metherlands in a few days. Very happy also with the item for a great price.
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Dec 13, 2023
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Website was very easy to navigate. User friendly makes the whole process more enjoyable. Products received as described and very fast delivery.
Thank you.
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Dec 22, 2023
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Muy bien.
Pese a ser estas fechas llego a tiempo y en tiempo . Lo único que pone nervioso es no saber dónde está tu pedido para poder seguir
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Oct 7, 2023
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I like products quality and fast delivery.
You should send confirmation e-mail in english (or even better in the customer’s language)
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Nov 19, 2023
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Happy with the experience
Order arrived quickly, price was ok (cheaper than other stores at time of purchase). Delivered quickly. I would buy again.
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May 16, 2023
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Originalprodukt, höchste Qualität, perfekt aufeinander abgestimmt, sehr telefonischer Bestellservice, schneller Versand.
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May 16, 2023
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Great assortment, unbeatable prices and good delivery.
Online cancellation of order not yet processed would be nice
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Aug 14, 2023
Verified review
Everything it was promised they delivered.The product was perfectly on time and in perfect condition!!!
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