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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com
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Feb 13, 2024
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Feb 10, 2024
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Feb 10, 2024
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Feb 10, 2024
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Feb 9, 2024
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Feb 7, 2024
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Feb 13, 2024
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You should improve your customer experience by a lot.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
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Feb 21, 2024
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out of stock for ages
The item I was interested in was out of stock for a ver very long time- nothing extraordinary, a black leather and gold strap. Also I think the straps are overpriced.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Feb 28, 2024
Verified review
according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
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Answer by CLUSE.com
Mar 7, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Mar 3, 2024
Verified review
Modèle plus petit que sur la photo dommage
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Jan 15, 2024
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High Quality of Customer Care
Received in excellent condition. Delivery very timely.
Problem that watch received was not that ordered handled/solved by Customer Care with understanding and professionalism. Very much appreciated by wife and I.
We will not hesitate to recommend CLUSE watches to family, friends and acquaintances.
Best regards,
Marc
My wife had a watch that needed a new strap and Cluse had the one for her: the right colour, the right clasp and, very importantly, the right length. Cluse offers it, we took a chance not knowing the company, but are so happy we bought another one 😊. Shipping was fast and well packaged. We couldn’t be happier.
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Jan 29, 2024
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OUTSTANDING SERVICE
Having ordered from South Africa for my daughter's 21st birthday gift, I was blown away by the quick and efficient service I received. I ordered on the Friday and the parcel was delivered to me the following Wednesday. I can highly recommend CLUSE! Thank you.
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Jan 20, 2024
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Jewllery and backpack
Love the jewllery! I've been wearing my necklace 1 year non-stop and it's the same as the day I bought it. Got so much conpliments on my backpack too, I'm mainly using it for short work trips where I have to carry my laptop.
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Jan 24, 2024
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Beautiful watches
The watches are beautiful and seems to be in good quality and leather strap looks also great. Changing the strap is really easy. I appreciate free delivery.
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Jan 28, 2024
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Cosy sweater
Recently purchased sweater from Choice on line. Delivery was good. Wore it yesterday and it is so cosy. Friend complimented it. Great value in sale.
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Jan 14, 2024
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Everything as in the description, fast delivery! What could be changed is to make the clasp more secure, because it doesn’t hold well.
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Jan 12, 2024
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Good watch, safe delivery
Watch was exactly as I expected, well packaged and delivered fairly promptly. DHL do take their time going through European customs.
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Jan 17, 2024
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Cluse watchband
I ordered this from Cluse overseas and I received it within the week! I was kept informed all the time! I was most impressed!
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Feb 3, 2024
Verified review
Great service and products!
I bought a new strap for my current watch but also a new silver watch! Very fast delivery and absolutely love the design!
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