TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Sep 23, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Encrypted data transfer
- Clear ordering process
Secured by a guarantee
At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
Top positive review
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Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
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Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
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Aug 4, 2023
Verified review
Nog steeds niks ontvangen en geen reactie vanuit cluse
Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
Answer by CLUSE.com
13 days ago
Beste klant,
Ik zie dat je klacht inmiddels al is opgelost.
Excuses voor het ongemak.
Met vriendelijke groet,
Team CLUSE
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Aug 10, 2023
Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm.
Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila???
Jako sam nezadovoljna.
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Jul 27, 2023
Verified review
Return label paid eur 19 NOT Working at the DHL service point.
Raised a HDT 2 days ago and still no reply.
Bleah
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Aug 1, 2023
Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
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Aug 17, 2023
Verified review
Bad quality and it was made in china.
Answer by CLUSE.com
13 days ago
Dear customer,
I am really sorry to hear this.
We always deliver high quality products
You can always send it back within 30 days if you are not happy with it.
KR,
Team CLUSE
Report review
Jul 12, 2023
Verified review
Easy ordering and fast delivery!
Package was nicely packed and secured. I ordered 2 watches, one for my boyfriend as a gift and the golden one on the picture for me. Both of them are gorgeous and easily adjustable. Love it. ♡
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Jul 9, 2023
Verified review
Watch Strap
Great website. I needed a new strap for my Cluse watch and you can click on the watch you have and straps that suit are displayed. So easy to fit the new strap too. I love Cluse watches.
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Jul 16, 2023
Verified review
I have bought watch and backpack from Cluse. They are both so elegant, beautifully designed and feel so luxurious. I hope they will also last long. In love with Cluse for now. :)
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Jul 15, 2023
Verified review
I receive my order in 1 week, which is a very short amount of time, perfectly wrapped for security reasons. Additionally it had nice packaging and good quality.
DD
Diana d.
Dorset
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Jun 30, 2023
Verified review
Lovely leather strap for my Cluse watch, and it's very easy to change straps. Customer service was so fast and efficient. I really appreciated that.
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Jul 7, 2023
Verified review
Always excellent service from cluse that’s why I always return to
Them and always delivered on time with notifications for arrival of your items
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Jul 20, 2023
Verified review
Amo i orologi Cluse, hanno un stile classico che non andrà mai di moda, secondo me non ha bisogno di miglioramenti, è bellissimo così come è.
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Jul 19, 2023
Verified review
Item came without delay and on time, well wrapped. Watch came in a beautifully presented box so really nice to give as a present.
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Jul 20, 2023
Verified review
Beautiful watches. Great quality..
Very efficient and helpful company Go out of their way to help with any issues. Highly recommend. Great watch design.
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Jul 17, 2023
Verified review
Fast and safe delivey! Excellent products!
The watch closer is better than the site. I receive the parcel very fast and the package was very good!! Thumbs up!!
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Jul 3, 2023
Verified review
I have small wrists and Cluse sell smaller watches that are simple, stylish and inexpensive. I have three now.
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Jul 19, 2023
Verified review
It is already the second watch I buy from the brand and I am very satisfied! The watches are classic.
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Jul 14, 2023
Verified review
The order arrived very fast, and the watch is as beautiful as in the picture. I use it all the time!
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Jul 22, 2023
Verified review
Ordered watch on line & it was delivered in two days & presented in a beautiful case! I love it!
CZ
Christina Z.
Griechenland
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Jul 22, 2023
Verified review
Very fast delivery. Great quality and package. Will definitely purchase again from cluse.