Review summary
Customers consistently praise the fast shipping, reliability, and quality of the delivery service, as well as the excellent taste, purity, and consistency of the tea. The wide and diverse selection of teas and products is also appreciated, and many note the professionalism and respect shown by customer service. Packaging is generally considered good and secure by most customers. Some customers express frustration with delivery delays and issues with specific carriers. There are also comments about limited product options online compared to physical shops, mixed experiences with the website—particularly the payment process—and occasional concerns about packaging durability or openness. Isolated complaints about customer service fairness and support were also noted.
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