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Top positive review
Feb 10, 2024
Verified review
It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.
Before I bought I came here to read the reviews and decided to take the risk.
Bought 2 items with the first no problems.
The second it’s been a nightmare, they don’t reply to emails, only phone calls.
The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem.
They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side.
Still waiting to see if the ring arrives this time around.
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Reviews for Isabel Bernard
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Sep 24, 2023
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Damaged bracelet and no response (yet?)
I ordered a gift set, necklace and bracelet in 14k gold. Upon arrival I noticed the bracelet was stained and contacted CS immediately, but no response (yet). Hopefully the issue will be resolved but as for now, I’m not too happy.
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Answer by Isabel Bernard
Sep 25, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Sep 9, 2023
Verified review
Love
I love how the bag arrived and everything was just like the pictures on the website. In my opinion the best thing about the bag is all the pockets to keep everything organised.
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Answer by Isabel Bernard
Sep 11, 2023
We're delighted to r ead that your bag arrived just as expected and that you appreciate the organization it provides with its various pockets. If you have any more thoughts to share or if you ever need assistance in the future, feel free to reach out. Enjoy using your new bag! ^HJ
Oct 6, 2023
Verified review
Fast delivery and high quality
Delivery in just 3 days, very high quality bag, the same as on the images. Really happy with my purchase and will consider buying another bag for next year:)
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Answer by Isabel Bernard
Oct 9, 2023
It sounds like you had a great shopping experience! Fast delivery and high-quality products, especially when they match their online descriptions, can indeed make online shopping delightful. Thank you for sharing your positive feedback, and it’s wonderful to read that you’re considering making another purchase in the future! Enjoy your new bag! 🛍️😊 ^HJ
Jul 15, 2023
Verified review
Just perfect!
Quick delivery, not the next day, but quick enough. Bought several (ear)rings past 6-7 months (rivoli collection) and they’re all just perfect! Love them!
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Oct 19, 2023
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Such beautiful shoes! Really well made and the packaging is beautiful as well. Will be a regular customer, thank you so much
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Answer by Isabel Bernard
Oct 24, 2023
Thank you for your positive feedback! We are happy to read that you are so pleased with your purchase and the packaging. It's always nice to know that our customers are satisfied. We look forward to serving you again in the future. Enjoy your shoes and thanks for choosing us! ^HJ
May 18, 2023
Verified review
Excellent
Everything was packed very neatly. High quality product and good finishing touches. Happy with my purchase.
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Dec 22, 2023
Verified review
Snelle levering, mooi product. Had is chiqueker ingepakt mogen worden. Niet in een plastic zakje.
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Answer by Isabel Bernard
Dec 26, 2023
Dank je wel voor je feedback. We zijn blij dat je tevreden bent met de snelle levering en het mooie product. We zullen zeker rekening houden met je opmerking over de verpakking. Het is belangrijk voor ons om onze producten op een aantrekkelijke manier te presenteren en de verpakking speelt daarbij een rol. Als je in de toekomst nog meer producten bij ons bestelt, hopen we dat de verpakking aan je verwachtingen zal voldoen. Als je verdere vragen of opmerkingen hebt, aarzel dan niet om contact met ons op te nemen. We staan altijd klaar om te helpen. Bedankt voor je feedback! ^HJ
Dec 27, 2023
Verified review
Fantastic quality product, quick delivery and beautiful packaging. Already ordered another item.
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Jun 11, 2023
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High quality and service quranted
Very nice leather products and Gold Jewellery. I’m really a big fan of her line.
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Sep 28, 2023
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The shipping was fast but the bag looked like it’s been used. Was dirty inside
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Answer by Isabel Bernard
Oct 2, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case under your order number to investigate the situation. I've just sent you an email with some questions, would you like to respond to it? If there are any other questions or concerns, please do not hesitate to share this also in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Jul 13, 2023
Verified review
quick and neat delivery. Pretty jewelery ! I'm delighted with my bracelets
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May 3, 2023
Verified review
I love her products. So beautiful and never had an issue with delivery.
How great to read from you! We are delighted that you like our jewelry and are satisfied with the good quality and fast delivery. We always strive to provide high-quality products and efficient service. If you need more jewelry or other items in the future, we are ready to serve you again. Thank you for your positive feedback! ^HJ
Thank you for your positive feedback! We're glad to read that you're satisfied with the items, delivery, and service. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your beautiful items! ^HJ
Oct 4, 2023
Verified review
objednala som si prvy krat a som spokojna ...
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Answer by Isabel Bernard
Oct 6, 2023
Je pekné čítať, že ste spokojní so svojou prvou objednávkou u nás! Vždy sa snažíme poskytnúť pozitívne skúsenosti všetkým našim zákazníkom a vaša spätná väzba je v tomto ohľade veľmi cenná. Veľmi vám ďakujeme, že ste si nás vybrali, a dúfame, že vás v budúcnosti privítame pri ďalších nákupoch! ^HJ
Aug 3, 2023
Verified review
Everything was perfect. Package sent quickly
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Answer by Isabel Bernard
Aug 4, 2023
Thank you for your review. We are happy to read that you are happy with your new style item! See you at Isabel Bernard! ^HJ
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