Isabel Bernard

Reviews:

Gracias por compartir su experiencia, y nuestras más sinceras disculpas por los inconvenientes que ha experimentado con su pedido. Su número de pedido incluye un caso y le he enviado un correo electrónico al respecto. Si tiene cualquier otra pregunta o duda, no dude en dejarnos un comentario en ese correo electrónico. Una vez más, le pedimos disculpas por las molestias ocasionadas. ^HJ

We apologize for the inconvenience you have experienced. We understand how annoying it is to receive an email stating that one of the items you ordered is out of stock. This was a systematic stock error, and we are working to prevent a recurrence in the future. We understand that this is not the service you expected, and we hope to serve you better in the future. Thank you for your feedback. ^HJ

Thank you for sharing your experience with the returns procedure. We are sorry to hear that the return experience did not meet your expectations. We apologise for any inconvenience this may have caused. We appreciate your feedback and take it seriously to improve our processes and optimise the return experience for our customers. We have created a case with your order and sent you an email. We are happy to receive response to that. ^HJ

Thank you for your review. We are sorry to hear that you were not able to redeem the promotional code. If you have problems redeeming a promotional code, you can always contact our customer service, they will be happy to help you. ^MB

Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email I just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ

Our sincere apologies that you experienced problems with the delivery of your package. Shipping times can indeed vary and I understand that this can be frustrating. According to the most recent information in your track and trace, your package is on its way and the latest update was updated today. I encourage you to check the tracking link for any new updates on delivery. We hope the package reaches you soon and that it meets your expectations. We apologize for any inconvenience this has caused. ^HJ

That sounds great! It's nice to read that you are happy with your beautiful handbag and that the delivery was so quick. However, I see one star listed. We would love to read where you have any questions or comments! So that we can improve this in the future to move towards 5 stars! Enjoy your new handbag! ^HJ

Grazie per la tua opinione. Vediamo che il tuo pacco è arrivato. Divertiti con il tuo acquisto! ^MB

We are sorry to hear that you were not satisfied. We would love to read your feedback in order to improve our service. Please do not hesitate to send us an email! Have a nice day! ^HJ

Thank you for taking the time to review us, even if this time it was with only 1 star. We are very sorry to read that we did not meet your expectations and would love to learn more about your experience to see how we can improve it in the future. Please contact us through our customer service team so we can look for a solution and improve your experience. ^HJ