Isabel BernardReviews:
110 reviews in the last 12 months611 total reviews
Good
Top positive review
Feb 10, 2024
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It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.
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Top negative review
Feb 26, 2024
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Before I bought I came here to read the reviews and decided to take the risk.
Bought 2 items with the first no problems.
The second it’s been a nightmare, they don’t reply to emails, only phone calls.
The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem.
They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side.
Still waiting to see if the ring arrives this time around.
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Reviews for Isabel Bernard
Aug 14, 2023
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Answer by Isabel Bernard
Aug 15, 2023
Wij willen je hartelijk bedanken voor de mooie beoordeling van vijf sterren! Jouw positieve feedback motiveert ons om constant beschikbaar te zijn voor jouw assistentie. Aarzel niet om ons te contacteren voor verdere vragen of specifieke verzoeken. ^HJ
Aug 3, 2023
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Answer by Isabel Bernard
Aug 4, 2023
Kiitos 5 tähteä ja nähdään Isabel Bernard! : ) ^HJ
Jul 24, 2023
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Jul 23, 2023
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Jul 20, 2023
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Jul 4, 2023
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Jul 4, 2023
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Jun 29, 2023
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Jun 12, 2023
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Jun 10, 2023
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Jun 9, 2023
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Jun 5, 2023
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May 20, 2023
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KK
Ko K.
Cuijk
May 20, 2023
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May 17, 2023
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Jun 4, 2023
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They do not use good courier services for shipping, I have never had the experience I had with Isabel Bernard/colis privé since I have been buying online. Imagine, they contracted a courier service that steal people’s order and claimed to have delivered the order. If there is anything less than 0 star that would be my rating for Isabel Bernard and their customer service is non existent
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Answer by Isabel Bernard
Jun 12, 2023
Merci pour votre avis. Nous trouvons malheureux comment cela s'est passé. Nous nous excusons pour le dérangement.
Nous constatons que l'enquête est toujours en cours et nous venons de vous informer davantage. ^MB
Oct 26, 2023
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Dont know where is my shipment
I placed my order on monday and I still havent received tracking number of my shipment, even though on their page states that it takes 2 to 5 working days until shipment is received. So even of they send it tomorrow it wont reach destination in 5 working days.
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Answer by Isabel Bernard
Oct 27, 2023
We apologize for the inconvenience. We understand how important it is for you to receive your order on time and it is certainly not our intention to disappoint you. I've checked and your track and trace is visible and sent, which means your package is on its way. We are doing our very best to make sure you receive your order as soon as possible. Thank you for your patience and understanding in this situation. ^HJ
Nov 10, 2023
Verified review
Communications non existent
I have not received any updates since i purchased an item 4 days ago and the order should have arrived in 2-5 days.....
No tracking number, no confirmation to say it has shipped, i need this gift for a specific date and now i am left empty handed
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Answer by Isabel Bernard
Nov 14, 2023
Thank you for making your experience known. We are sincerely sorry that your experience with our service was not as expected. Following your feedback, I have immediately created a case and linked it to your order number. Through that, I sent you an email with your track and trace. If you haven't received anything, please send us an email with your order number. It may be that you wrote down your email incorrectly. If you have any further questions or comments, please feel free to let us know in your reply to our email. Our apologies for the inconvenience and see you soon. ^HJ
Jul 12, 2023
Verified review
Returned the product but No refund
I have received the email confirming that my return has been received in good order, and will process the refund on 21/6. However, I still have not got my money back after three weeks (today is 12/7). Please follow-up!
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Answer by Isabel Bernard
Jul 14, 2023
Thank you for your review. How very unfortunate how this turned out. Apologies for this. We see that we have been in contact with you and are happy to see this is solved. ^MB
Oct 16, 2023
Verified review
No se ha resuelto el problema. No se han puesto en contacto conmigo. Estoy muy decepcionada con mi primera “compra” porque ni tengo mi dinero, ni me han enviado el bolso.
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Answer by Isabel Bernard
Oct 17, 2023
Gracias por compartir su experiencia, y nuestras más sinceras disculpas por los inconvenientes que ha experimentado con su pedido. Su número de pedido incluye un caso y le he enviado un correo electrónico al respecto. Si tiene cualquier otra pregunta o duda, no dude en dejarnos un comentario en ese correo electrónico. Una vez más, le pedimos disculpas por las molestias ocasionadas. ^HJ