monolith-shop.eu/en

Reviews:

+ Lovely brands that are hard to order in EU. Can’t wait to see even more! + I live in the Netherlands. Order-delivery sometimes within 3-4 days! Very happy with that. + Products well packed for shipping. Somehow you can tell the owners care. The mini candy is so cute and fun! Always very excited when the package arrives! - Nothing bad to say so far! Ordered probably +-5 times at this point. Thanks Monolith!

I was sceptical about this site, both because I've never heard of it before and also because it was significantly cheaper than buying my chosen product on the legitimate site I wanted to buy that product ( based in the US). For my delivery I paid extra stuffs to be sure everything was going to be alright ( but it was optional!). The staff also added in my package some candies and everything went smoothly and the delivery was very fast. I'm from Italy and unfortunately the delivery is quite pricey here (9€) but that's not their fault. So it was all-over a great experience! I definitely recommend it!

To the question "What did you particularly like?": I love the way they handled two issues I had with my orders. They were polite and efficient and immediately fixed it. I love that the website works well, I rarely see any glitches and I think it's mostly priced fairly. Good design and trustworthy team. As for "What could we possibly do better?": -Add more stock, specifically individual eyeshadows and keep bringing new products as they release them in other countries. I knew about monolith a few years ago but I didn't the reviews I read and that everything was sold out. Waiting 6 months for something to be restocked was too much so I never bought from here. But now that I see more products being stocked it makes me rely on the website a lot more. -You need to answer faster when there's a problem. I almost went back to buying directly from the brands because I couldn't get a response. There needs to be centralized customer support. When we email or message, there needs to be a response within 24-48 hours. I waited weeks. That's the only thing I would try to change. But when I did get a response, it was fair, polite and they solved the issue immediately.

I have been a costumer of monolith for a few years now and i have only had good things to say about their efficiency, the variety and quality of the products they sell, the way the founders stay always in touch and listen to their costumers, the excellent quality of their costumer service, the way they always stay on top of hot new make up releases. As far as I'm concerned they're a dream come true.

Very fast delivery. Lovely products. I appreciate the extra care that is taken to pack everything carefully. Customer service is great. I've had one issue with an empty palette, which was replaced with a larger one, so I don't have any complaints. I only wish the ingredients for all products were listed on the website.

Highly reliable. Fast delivery, and all products have always arrived well-packaged and intact. The selection is good, and the customer service is warm and friendly. Highly recommended.

There was some fumbling with shipping. I was a little disappointed i didnt get my palette quickly as usual. But i have to say getting an email explaining the mishap cleared everything up and my palette came a day later. Great communication at monolith!

Sans surprise, les produits commandés sont magnifiques. Emballage au top, délai de livraison au top, comme d'habitude !

Great distributer. Easier for europeans to shop us and aussi brands. Very good customer service

I've always had excellent experiences shopping from monolith and I intend to continue to do so. Website that's easy to shop in, fast and very well protected packages, any issues I've had they've fairly solved. One of my all time favourite shops, for sure.

Super Qualität, super Produkte super kundendienst, leidet finde ich die Preise für Paletten zu teuer, das können sich nicht alle leisten

Best online shop I've ever bought in. STUNNING customer service, I felt personally well treated, considered and loved by the customer service. Cannot recommende enough. Not to tell they always have the latest launches 💕

I was skeptical from the looks of the website (a bit outdated and laggy), but it's one of the best experience I had while online shopping. The shipping was suuuper fast (literally the next day from placing the order) and the palettes were well packaged, which is the most important thing. I even got two little gummy bear packets inside, yayyy

I am overall happy with the quality and service but lately I find very annoying the popups with points that are constantly showing everytime I am trying to see a product

I love how fast they are! Even during sales, they have almost any delay.

Amazing response time & very thoughtful when an issue with my order occurred :)

I'm always so impress at Monolith's service : quick, efficient, great packing, great communication. I fully trust them.

Quick and excellent service, the products arrived perfectly packaged and intact. I really appreciated the surprise in including 2 mini packs of Haribo gummy bears inside the order, it's those little things that make you understand that the seller cares about their customers🥹. I will definitely buy from Monolith again, thank you so much from Italy 😊🇮🇹

Bardzo szybka wysyłka, słodkie gratisy i bardzo dobrze zabiezpieczone produkty! Doceniam!

Fast shipment, good quality products, very well wrapped