bike-discount.de/en
Reviews:

14,501 reviews in the last 12 months50,995 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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Sep 14, 2023
 Verified review
Best prices of products! Overpriced delivery
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Answer by bike-discount.de/en
Sep 15, 2023
Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our delivery conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our procedure.
Sep 19, 2023
 Verified review
Cheaper postage and returns to EU-countries
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Answer by bike-discount.de/en
Sep 19, 2023
Dear customer, thank you very much for your order and for your review. We are pleased that you can benefit from our low prices our excellent availability and our large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping and free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our approach.
Dec 24, 2023
 Verified review
High transportation costs to return goods
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot bear the costs for every return from every country. In the case of justified complaints, we will of course cover the costs. We provide transparent information about the return conditions in several places on our homepage and therefore kindly ask for your understanding.
Oct 7, 2023
 Verified review

PVery slow delevery

Very slow delevery. Nice Price, Nice shoes
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery of the order by our logistics partner took a little longer than expected. We thank you for your patience and hope you enjoy the products you have ordered.
Aug 25, 2023
 Verified review
Aticle is not yet delivered after 6 weeks
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Answer by bike-discount.de/en
Aug 25, 2023
Dear customer, thank you for your feedback. I have reviewed your request. Something really went wrong. We apologize for that. You should receive your refund shortly. Thank you for your understanding.
May 25, 2023
 Verified review
some products were missing from the order
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and review. I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
Dec 4, 2023
 Verified review
delivery option for international order
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your review. We offer our customers shipping via various logistics partners, including abroad. I can already tell you that we are already planning another, very interesting, international shipping method for the future. If there is anything else we can do for you, we will be happy to help again at any time.
May 31, 2023
 Verified review
Na 18 dagen nog steeds geen onderdelen 😔
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Answer by bike-discount.de/en
May 31, 2023
Dear customer, thank you for your order and your review. I have checked your information. Apparently, it occurs in transit through our logistics partner. Even though we cannot influence this, we apologise for the circumstances. However, we have already initiated an investigation and will get back to you as soon as we receive an answer. In the meantime, please do not hesitate to contact us at any time with further questions or concerns. Thank you kindly for your understanding.
Jul 16, 2023
 Verified review
Product failure Fox helmet Proframe rs
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and could see that you have already been in contact with our customer service. If we can still help you in any way, you are very welcome to contact us again at any time.
LF
Ludo F.
Boortmeerbeek
Dec 9, 2023
 Verified review
bring back the service point prices...
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you regarding the current process in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 14, 2023
 Verified review
Product was falsely advertized online.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case, unfortunately there was indeed an error on our side, for which we apologize very much. I could see that you are already in contact with our customer service and already discussing a solution. If there is anything else we can do to help you, please do not hesitate to contact us at any time. Thank you very much for your understanding.
Sep 26, 2023
 Verified review
Customer service has to improve ...
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Answer by bike-discount.de/en
Sep 28, 2023
Dear customer, thank you for your order and your review. We are sorry that it seems that we could not fully satisfy you. I have checked your information: we have offered you several solutions. Unfortunately, we cannot offer an advance replacement in every case. We need the defective item to be able to check this item for the claimed defect. Thank you for your understanding.
Sep 22, 2023
 Verified review
Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
Sep 8, 2023
 Verified review
My package has never been delivered
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer, thank you very much for your order and your review. We are very sorry that there seem to be delays in transit. I have checked your details and could see that your package is on its way. Unfortunately, I could not find any contact on your part in our system. Of course, we would like to help you further and initiate an investigation with the logistics partner. Please contact us via the contact form. Thank you for your understanding and patience.
May 23, 2023
 Verified review
take to long for items to arrive!!
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Answer by bike-discount.de/en
May 23, 2023
Dear Customer, thank you very much for your order and your feedback. I have checked your information. Your order is already on its way, but has not been delivered yet. You have contacted our customer service today, and we have already initiated an investigation with the logistics partner and will inform you immediately as soon as we have received a statement. Please note, however, that delivery to your country may take a little longer. Please feel free to contact us if you have any further questions in the meantime. Thank you for your understanding and patience.
Jun 18, 2023
 Verified review
Often the packages arrive damaged.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I could see that we could already compensate you for it. Please feel free to contact us anytime if there is anything else we can do for you. We appreciate your understanding.
Jun 2, 2023
 Verified review
Sending empty packages to customer
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback. Your case is under review. We will contact you again to make sure you get the right solution. Thank you for your understanding.
Oct 31, 2023
 Verified review
Poor delivery option for Croatia!
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Please understand that we cannot offer the same shipping options for all countries. In the interest of our customers, we only offer shipping options for the respective country that can meet our demand for reliable transport. We adjust this on a regular basis. So it is quite possible that we will soon be able to offer more shipping options for your delivery country as well. Thank you for your understanding.
May 8, 2023
 Verified review
A bit slow to send the goods out
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with the items you ordered. I have checked your information: You placed your order in the evening after our business hours. We have already handed it over to our shipping service provider on the second working day after that. We are sorry if the delivery took longer. We thank you for your patience and understanding.
Oct 16, 2023
 Verified review
Returns are non functional,sad
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Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer, thank you for your order and for your feedback. We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding.