bike-discount.de/en

Reviews:

Dear customer, thank you for your order and feedback. We sincerely apologise if we have made a mistake. We will of course help you further. I see that you have already registered a return. If you are having difficulty completing the returns documents, please contact us: We will be happy to help you at any time. Thank you for your understanding.

Thank you for your order and feedback. We are extremely sorry for any inconvenience this may have caused you and would like to apologise. If there is anything we can do to help, please do not hesitate to contact us. Thank you for your understanding.

Dear customer, thank you for the order and the evaluation. We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer. Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.

Dear customer, thank you for your order and your review. We are sorry that it seems to take so long to deliver the goods. I have checked your information: unfortunately, it seems that the shipment is still being processed in customs in your country of delivery. We hope that the processing will be completed soon and the order can be delivered to you. For now, we will have to wait until customs clearance is complete. However, if there are any further delays, please feel free to contact us again at any time and we will of course be happy to assist you. Thank you for your understanding and patience.

Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. I have checked your information: You are right: due to the public holidays and a high volume of orders, we were unfortunately temporarily a little behind schedule and our logistics partner also took longer to deliver. We therefore apologise for the inconvenience and kindly ask for your understanding. If we can still help you in any way, please do not hesitate to contact us at any time.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again. Thank you for your understanding.

Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs. In the case of justified complaints, we will of course assume the full shipping costs, regardless of the country. We ask for your understanding!

Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and delivered to you in a timely manner. We are sorry that it is taking a little longer this time. We will take care of a solution as soon as possible. Thank you for your understanding.

Dear customer, we are deeply sorry for the difficulties you have apparently experienced. Unfortunately, we cannot find any contact from you in our system regarding this matter. Is there anything else we can do to help you? Please contact us via our contact form.

Thank you for adjusting your review. We hope that we were able to offer a solution to your satisfaction. If you have any questions, please do not hesitate to contact us.

Dear customer, thank you for your order and your review. We are really sorry that you had to wait a little longer this time. We were temporarily behind in processing due to national holidays and a high volume of orders, and our logistics partner also took a little longer to deliver this time. The backlog has now been cleared, and we are sure that we will be able to deliver to you as quickly as usual next time. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are pleased that you like our product selection. I will be happy to pass on your feedback internally. We appreciate your understanding. Enjoy the products you ordered.

Dear Customer, Thank you for your order and your review. I have reviewed your case. We are of course sorry that we were not able to fully However, our customer service has acted correctly. For reasons of sustainability, we do not discard items that can be repaired or recycled. The responsible use of resources is an important concern for us. In addition, in most cases, we depend on you to provide us with the defective item so that we can send it to the manufacturer for inspection. We therefore kindly ask for your understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Please understand that we cannot assume the return shipping costs in all cases. In the case of incorrect deliveries and justified complaints, we will of course cover the shipping costs.

Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.

Dear customer, thank you for your order and your review. We are of course very sorry that you have experienced any inconvenience. Of course, we will help you, our customer service is already in contact with you. However, please note that the item must first be delivered to us before we can make an exchange. As you live in a different country, this may take a few days. There is also a slight delay with our logistics partner due to the public holidays. As soon as we have received the item, we will send you the replacement item immediately. Thank you for your patience and understanding.

Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.