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3dprima.com
Reviews:

297 reviews in the last 12 months4,629 total reviews  

4.64
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

Aug 19, 2023
 Verified review
Alloy 910 nylon filament has been difficult to source in the UK lately but 3DPrima were able to source it from stock and deliver it to me in the UK in under 4 days. It was even 40% off in the sale. I build small combat robots as a hobby and Alloy 910 is the strongest material I have found having just enough flex to make it impact resistant. You can even dye it many colours using nylon clothing dyes such as oranges as can be seen in the pictures below.

Most relevant negative review

Feb 13, 2024
 Verified review
I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible. Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
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Reviews for 3dprima.com

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Aug 19, 2023
 Verified review
Alloy 910 nylon filament has been difficult to source in the UK lately but 3DPrima were able to source it from stock and deliver it to me in the UK in under 4 days. It was even 40% off in the sale. I build small combat robots as a hobby and Alloy 910 is the strongest material I have found having just enough flex to make it impact resistant. You can even dye it many colours using nylon clothing dyes such as oranges as can be seen in the pictures below.
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Sep 20, 2023
 Verified review
Very good products. The 3 kg spools are convenient to use, inexpensive and the quality is vert nice. I've just tested the Easy PETG and the print is a success directly. Only Paypal paiement seems to work from France, which is a bit the plea as accounting is concerned. I hope to see this issue solved someday, and I will become an even happier customer !
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Mar 1, 2024
 Verified review

Recently purchased an ultrasonic washer

I recently purchased an ultrasonic washer from 3D Prima/Malmö, Sweden. They swiftly processed the order and delivered the item within a couple of days via UPS, all while maintaining friendly and efficient communication. Competitive pricing for shipping materials was an added bonus. Highly recommended! THANKS, 3D Prima!
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CH
Mar 5, 2024
 Verified review
ordered 4 bambulabs P1S, at a good priec level, seller has big stock, delivery from Sweden to the Netherlands with Fedex in 72 hours.. during work week. is imho excellent I think we may need more, and know now where to get them Thanks Carel Hassink pro-LOX bv Netherlands
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Jan 19, 2024
 Verified review
Like: The payment-invoicing and the shipping processes... Don't Like: The products do not remain in our basket for a certain amount of time.. If I choose something today and if I decide to buy it after a week will not be in our basket.. I have to find it again...
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Answer by 3dprima.com
Feb 8, 2024
Thank you for your feedback. We appreciate that you liked the payment-invoicing and shipping processes. We apologize for any inconvenience caused by the basket not remaining in place for a certain amount of time. At our company, we strive to provide the best user experience possible and we are always looking for new ways to improve it. Thank you again for your valuable input and we hope that you continue to enjoy our services in the future.
Nov 7, 2023
 Verified review
The service is the best, I bought a printer and some filament and I had the best buying experience. I have a YouTube channel, and the things I ordered was important for my next video, Fast response and fast delivery, I totally recommend buying from you guys.
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Answer by 3dprima.com
Nov 13, 2023
Thank you so much for your kind words! We are delighted to hear that you enjoyed your buying experience with us. We take customer service seriously, and value each and every one of our customers' needs. We strive to provide the fastest response and delivery times possible so that our customers can get what they need in a timely manner. Thank you for your support!
Jul 29, 2023
 Verified review

Bra shop. Dålig leveransalternativ

Plus: Bra produkter och sortiment. Bra support och kundtjänst. Minus: Det enda negativa är fraktalternativet med Budbee till box som tar långt över en vecka i leveranstid (detta alternativet borde förbjudas). Föredrar leverans till ombud över box.
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Jul 28, 2023
 Verified review

Outstanding support…

Although they had a discrepancy on their website, support was quick to respond and answer my question. They fixed the discrepancy and I received my package half way across the globe in a few days!
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Oct 10, 2023
 Verified review
A great shop, fast deliveries, good quality materials. To make it a 5 stars: Could/should have more bambu labs filaments also. The web page is sluggish and tends to switch to swedish
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Answer by 3dprima.com
Oct 11, 2023
Thank you for your review! We are so glad to hear that you have had a positive experience with us so far. We appreciate your feedback regarding our web page and filaments. We are always striving to improve our services and providing the best-quality materials available to our customers. As such, we will consider offering more Bambu labs filaments in the future. Thank you again for your valuable feedback - we truly appreciate it!
Nov 13, 2023
 Verified review
3D Prima always have kind courteous staff available to assist you with any questions or help support you with their after sales service. The quality of their products are top-notch.
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Aug 19, 2023
 Verified review

Attractive prices, reliable customer service and delivery times

Des prix attractifs, service client sérieux et délais de livraisons toujours respectée, Je commande depuis de nombreuses années machines et consommables sans aucun problème
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MU
Martin U.
Genthin
Oct 16, 2023
 Verified review
Schnelle Bestellabwicklung. Schnelle und sichere Zahlung. Sehr schnelle Lieferung. Preis für diesen Drucker geht voll in Ordnung. Drucker funktioniert einwandfrei.
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Answer by 3dprima.com
Nov 2, 2023
Thank you for your positive review! We are pleased that you had a smooth ordering process, secure payment, and prompt delivery. We also appreciate you mentioning the reasonable price of the printer and that it functions perfectly. At our company, we strive to provide top-notch customer service to each and every one of our clients. Thanks again for your feedback!
Jan 31, 2024
 Verified review
I really liked your promptness in work and constant communication with the customer, so that we are informed at all times what is happening with our order.
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Answer by 3dprima.com
Feb 8, 2024
Thank you for the nice review :-)
Nov 25, 2023
 Verified review
3D Prima has a wide selection of good quality products. They also have dedicated staff who are very helpful to solve issues for their customers.
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Nov 7, 2023
 Verified review
Item as described and works perfect. Shipment was extremely fast! When I will buy a new printer the comming month, I will buy it here.
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Answer by 3dprima.com
Nov 13, 2023
Thank you for your positive review! We are pleased to hear that the item was as described and works perfect as well as that shipment was extremely fast. Your loyalty and trust in our company is greatly appreciated. We are committed to providing the best possible customer experience with each purchase. We look forward to helping you with your printer purchase next month!
Oct 21, 2023
 Verified review

Best I've found on 3D printer hardware

Best offer on 3D printer hardware, fast and free shipment. This is the only site I will order from as of now. Very satisfied. 11/10
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Answer by 3dprima.com
Nov 2, 2023
Thank you so much for your positive review! It means a lot to us that you are satisfied with your purchase and will continue to order from us in the future. We strive towards providing the best products and service at competitive prices, and it's wonderful to hear that we are meeting those expectations. Thank you for being a loyal customer!
Jan 29, 2024
 Verified review
ordered multiple times and never had any problems. both printers and resin arrived via fedex quickly and very well packaged
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Answer by 3dprima.com
Feb 8, 2024
Thank you for your positive review! We are very glad to hear that your experience with us has been a positive one. It is our priority to ensure that customers receive their products quickly, and we are delighted to hear that you are happy with the packaging and delivery process. Your feedback is very important to us, and we appreciate you taking the time to share it. Thank you for being a valued customer!
Nov 13, 2023
 Verified review
Excellent customer service. Answered all my question's, tracked parcel to my door. Packaged really well with no issues.
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Aug 2, 2023
 Verified review
Best shop ever for 3D print. Best support ever. Fast delivery and best price on 3D print products. 100& recommended!
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Answer by 3dprima.com
Aug 10, 2023
Thank you so much for your kind words, we try our best. We really appreciate you for taking the time to leave a review :-)
Jan 10, 2024
 Verified review

Good assortment, slow delivery

A good assortment of the store, but delivery to Cyprus takes about half a month instead of the specified 4-5 days.
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Answer by 3dprima.com
Feb 8, 2024
Thank you for taking the time to review our store. We appreciate your feedback and are sorry to hear that the delivery to Cyprus took longer than expected. We strive to provide exceptional customer service and accurate information about our delivery times. Rest assured, we are continually striving to improve our delivery process and ensure that customers receive their orders promptly and in perfect condition. Thank you again for your review!