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superbalist.com
Reviews:

45,170 reviews in the last 12 months209,645 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

12 days ago
 Verified review

Fast delivery services and reliable

Fast delivery services and you get exactly what you ordered. If it happens that maybe by mistake you get a wrong order, they immediately exchange or refund you🤍 The only thing y’all need to improve is “processing” orders, some orders take more time. 🤍
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Oct 5, 2024
 Verified review
I had a doubt of shipping with Supabalist as my online shopping has went wrong before. I am looking forward to shop more and good value items with superbalist app. I am so satisfied with all products i purchased at the reasonable price given.
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Sep 29, 2024
 Verified review
I had one issue with ordering. Twice after adding an item to my cart when I move to pay, I get an error message and the payment fails. Then the item mysteriously is no longer available. Not happy with that. This last order worked out perfectly.
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Sep 28, 2024
 Verified review
Very efficient in the way they carry out matters. Only gripe with them is that once an item becomes “SOLD OUT”. It never gets replenished again! I have items in my Wishlist that are well over 9 months old and they still haven’t been stocked up
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Oct 1, 2024
 Verified review
So far so good! I suppose a review will always be good until you have your first bad experience, but so far, it's gone really well. I've only been ordering from Superbalist for a month, No issues. Great turnaround time, good communication.
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Oct 2, 2024
 Verified review

Return

Good morning, I received such excellent service from Yandiswa.N after sending an email regarding a refund, as an incorrect item was delivered.She phoned me & dealt with the return on the phone, so efficiently..Thank you so much Yandiswa.
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Sep 28, 2024
 Verified review
Great service by superbalist. They delivered even before the set time. Also, I had to return an item because it wasn't what I was looking for and I must say the returning was hustle free and my funds were credited back to me timeously
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Sep 26, 2024
 Verified review
The products that are on sale arrive covered in so much dust. I understand it's probably old stock but or's not ideal to pay for a product and receive it dirty. Everything else about the process was excellent. Delivery was very quick.
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Sep 27, 2024
 Verified review
Overall from the day I put my order in, till I received it. Now unfortunately have to send it back, because the sneakers does not fit properly with my inner soles. Thankyou so much for your help whenever I needed to know something.
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7 days ago
 Verified review
I got exactly what I ordered. The only problem is communication from the courier company. They don't alert you when they deliver. You're forced to be at home for the whole day on the day of delivery only for them to come at 5pm.
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Sep 28, 2024
 Verified review

Delivery and return was very efficient.

Delivery was fast and efficient but sadly I had to return my shoes - however, the return procedure was so easy and the pick courier arrived on due date - Im happy to say my refund was processed within 3 days.I love Superbalist!
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Sep 30, 2024
 Verified review
I have been using this online store for years now, love the promptness of delivery and communication provided from ordering to receiving my items. Another aspect I love is the Pay Just Now payment option, keep up the good work!
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4 days ago
 Verified review
I like the professionalism. Ordered, received my order a few days after, did not like my purchase, I returned it and was refunded three days later. Even the couriers were friendly. I will always love and recommend this app!
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Oct 9, 2024
 Verified review

Quality control Attention

Easy , user friendly app , quick delivery , quality control could do better , I bought a pair of sneakers once the box had rat poo in it , you could clearly see the rat had eaten some of the paper inside the box - not cool
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Oct 8, 2024
 Verified review

My Favorite Online Fashion Shop

I have been using Superbalist for years now and I have had nothing but good experiences for every order. Shipping is fast and the return policy makes it as good as shopping in store (when it comes to getting sizing right).
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Sep 25, 2024
 Verified review

An item I want to buy is always sold out.

There is a certain item I have wanted to buy for a long time but it's been out of stock/on hold for a long time. I have no idea if it will be available again in the future and if I should rather buy an alternative item.
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8 days ago
 Verified review
The service was effortless and very efficient. I did not have to wait forever for my order. I love and appreciate the attention to detail and making my shopping a priority and a breeze. Thanks to the Superbalist team.
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Oct 7, 2024
 Verified review

Efficient

i expected seamless delivery of my goods, unfortunately i inputted the wrong phone details. Superbalist help desk assisted me seamlessly in fixing the contact details of the order and ensuring the order was delivered.
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Sep 30, 2024
 Verified review
I like the way I receive my orders, is not taking long. And I don’t like that perfumes sometimes is there something is not there. I use to buy Lacoste perfume but now you guys don’t have that specific perfume any more
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9 days ago
 Verified review
Most incredible survive fast and promptly, my shoes was to small and with no questions asked they refunded me, with no hassles Will shop there more was my first time and will definitely recommend shopping with them.
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