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superbalist.com
Reviews:

25,771 reviews in the last 12 months174,583 total reviews  

4.54
Excellent
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Top positive review

Sep 14, 2023
 Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.

Top negative review

May 27, 2023
 Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com

23 hours ago
 Verified review

Superbalist

I am alway happy to by from Supebalist.. the fact that if I am not happy I can return the items. the fact that I can pick up my parcel from takealot pickup kiosk.. I will alway support them thanks again!!!!
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Mar 10, 2024
 Verified review
Quality of clothes delivery it arrives on time always and keep on updating you always. I struggle with ordering shoes for 2 year baby and don't understand those size but I am happy the service is excellent
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Mar 8, 2024
 Verified review
I really appreciate that they sell H&M clothes. I found exactly what I was looking for and was exactly what I ordered. The delivery at Takealot, is an excellent arrangement. Thanks for your good service.
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Mar 8, 2024
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This is an overall rating. I would give it a five star rating if it weren't for the returns system. I always get the same size I had returned whenever I do a size exchange. Other than that, great app.
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7 days ago
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Superbalist is a feel good experience

I have always had a positive and feel good experience after purchasing things from superbalist. In the rare event that the product is not good, I have been refunded or replaced in a flawless manner.
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Mar 7, 2024
 Verified review
I love the Superbalist process. They have made the shopping experience so streamlined and keeps me update to progress of the order. The returns policy and process is also easy and efficient.
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Mar 2, 2024
 Verified review
Order was done quick , delivery was even early which was superb 👌 clothes fits perfect as described, looks great just as advertised 10/10 experience and this is my 3rd or 4th time ordering
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13 days ago
 Verified review
Excellent and clear communication. Awesome service at Pick up points. Friendly interaction with personnel at Pick Up points. Package perfectly sealed and not damaged. Quality products.
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Mar 7, 2024
 Verified review
Their customer service is EXCELLENT. Returns are seamless and I don't even have to check when a refund is done. Regular and proper discounts are a big reason for shopping at Superbalist!
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Mar 2, 2024
 Verified review
Levi’s Jean This Jean arrived before the estimated date and it’s a perfect fit❤️❤️ What can be improved is the height of the jeans, they should accommodate short people with big bodies😩🤧
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Mar 12, 2024
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Delivery and Basket

They are very efficient in delivering. Their system gmhas a weakness of showing items as available up until one take them to basket and be surprised to see them disappeared on the basket
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Feb 29, 2024
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Superlist is good.Aomeyimes though you pay for an item then days later told it’s not available. Also one the couriers is quite rude .He calls ,waits for less than 3 minutes and leaves.
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Mar 12, 2024
 Verified review
Easy and efficient way to purchase. Appreciate the different payment methods. Enjoy the offer and sale items very reasonable and deliver correct and well put together orders on time.
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3 days ago
 Verified review
My experience with superbalist has been a good one so far, I've been using it for 3 years now and I haven't had any issues, they're well organized and helpful when I have inquiries
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Mar 4, 2024
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Sometimes there is something here and there that’s not perfect, but the excellent customer services and great return/exchange policy is what makes me order with them again and again
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Mar 6, 2024
 Verified review
They deliver on time and their products are well and safely packaged… I wish they could make a video for makeup and jewellery section so we can see if the products suits us or not.
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5 days ago
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Review - likes and dislikes

Likes The system is made very easy Return/ exchange policy is exceptional Delivery information is very accurate Easy tracking Dislikes I once received a completely wrong order.
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7 days ago
 Verified review
The items are authentic, the packaging I feel like they could do better and put all the items in one big box instead of alot of boxes. The delivery guy was friendly and on time.
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Mar 14, 2024
 Verified review
constant update regarding my order is helpful. the promo codes help alot in saving me some coins, gotta appreciate a good money saver. work on fixing the bug issues on the app.
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Mar 11, 2024
 Verified review
The customer service is on point, return and exchange on point.. Superbalist makes shopping online easy. Try to put all items in one box but above all I'm happy with the service
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