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superbalist.com
Reviews:

32,548 reviews in the last 12 months190,856 total reviews  

4.59
Excellent
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Most relevant positive review

Sep 14, 2023
 Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

7 days ago
 Verified review
Excellent turn around time between placing the order and delievery. The app is very user friendly. The size guide caters for all the different sizes around the world which means I don’t send clothing back because of bad size guide. The sales are also very good.
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Jul 8, 2024
 Verified review

Choose Superbalist for a SUPERB experience.

Superbalist offers a wide range of products, easy browsing, no hassles with their payment options of which you can pick and choose, super fast deliveries and collection of returns, super fast reimbursement as well as friendly, effective and professional service.
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23 hours ago
 Verified review
Speedy delivery service , Hassle free exchange and return options . Always a pleasure dealing with their customer service . I have been a Superbalist online shopper since the day they launched and i never ever had a bad experience ever...Keep up the good work!!!
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Jun 27, 2024
 Verified review
The quick and easy returns and the money back know my account without any hassles Perhaps improve on your response via email. Took a bit long to respond and wrong given with response however in her defense, the person who responded to my issue was a trainee.
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Jul 10, 2024
 Verified review
I appreciate the deliveries and collections. The fee for such is affordable and one is therefore more inclined/convinced to shop. Also, the website is very user-friendly. Please do not change the above. What happened to Style Republic? I loved their clothes
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21 hours ago
 Verified review
Extremely convenient and the app is easy to use. Descriptions of the product are good. The returns policy is the best part. It makes you feel you can try things without committing. As the customer I am constantly informed as to when my parcel will arrive.
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Jul 3, 2024
 Verified review

Pros and cons

Pros: Easy to use app. Regular promos. Different ways to pay. Efficient delivery and returns process. Cons: Items aren't replenished quickly enough – restock more regularly. Bring popular items back. Fix your reviews section! Why can't I see all reviews??
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11 days ago
 Verified review
I love Superbalist I’ve shopped on it for years. There was about two occasions where I received the wrong product with a product not even available on the website. But other then that, friendly service, efficient delivery and a great line up of brands.
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Jul 1, 2024
 Verified review
Love how easy to navigate the apps and website, wide variety of products, sizes and give full description of products. I have an issue with their delivery, it takes them very long now, Superbalist used to be much quicker and efficient with delivery.
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12 days ago
 Verified review
I really like the speedy delivery of superbalist since I started shopping with them I never experienced any delays or had to complain about order not being what I ordered. Also their return process is top notch, you get everything at a lower price.
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Jul 1, 2024
 Verified review
Had to get a dress last minute and it really was delivered in 3 days. Which is obviously amazing but the material of the dress was the show stopper, also got a necklace which seemed small so had to return it and received my refund within 2 days
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Jul 2, 2024
 Verified review
Always a bliss shopping on Superbalist. Love the discounts and how easy it is to navigate the app. The communication once the order has been placed till it is delivered is top tier. The speed of delivery is also amazing. Keep up the good work.
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Jul 1, 2024
 Verified review
User friendly website. Frequent sales and promotions are other positives, as well as daily email communication. Some advice would be to perhaps send out "promo code' emails earlier in the day and to not invoice items that are not in stock.
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Jun 29, 2024
 Verified review
I am honestly happy with Superbalist, I have been using it for over 6years and the experience is phenomenal, from how easy it is to order, make payments. I’ve never struggled with a return or refund, it has the best brands and best service
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Jun 27, 2024
 Verified review

Good return experience

Simple, quick return policy. Items do require proper assessment though. I've previous received shoes in very poor condition which should not even be on sale. The cash on delivery surcharge is a bit annoying - not sure why it's necessary.
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Jun 24, 2024
 Verified review
I experienced a few mishaps when I placed an order, the system told me that due to non payment my order was canceled. I used buy now pay later which did go through and then the order was accepted after a few times which was frustrating.
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9 days ago
 Verified review

Disappointing return policy

the fact that bodysuits cannot be returned is really annoying. body suits can be fitted and returned in retail stores. I bought 3 from the Superbalist brand and the material is terrible but I cannot return them so I am stuck with them...
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4 days ago
 Verified review
I love the convenience of shopping at Superbalist, sizes are spot on, clothes are excellent quality and the exchanges and returns are quick and painless! Superbalist is my go to online shopping for shoes, clothes even items for my home!
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16 hours ago
 Verified review
So far so good. Expectations exceeded. Products available are. Nice. And processing to delivery or collection has impressed this far. Scrap the fee on the collection though. That's just tacky. More niche fragrances and Diesel stuff.
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7 days ago
 Verified review

5 stars but....stay consistent

I am happy with the Sale prices that are available, My Hope is that you guys will be consistent with the sale prices, as it does make a difference for shoppers. I am so happy with how swiftly the items were ready for collection.
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