Original Murano Glass s.n.c. OMGReviews:
351 reviews in the last 12 months1,949 total reviews
Excellent
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Most relevant positive review
Sep 1, 2023
Verified review
Super ware habe nicht das letzte mal hier gekauft traumhaftes objeckt wie beschrieben in wirklichkeit noch viel besser als auf den fotos bin mehr als zufrieden .Sehr sehr schneller versand
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Most relevant negative review
Oct 13, 2023
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The artistry is impressive, though my black ball was missing a lot of the coloured spots shown in the piece online. The ornament was also missing the gold string shown for hanging. The shipper DHL had the box opened and reopened, taped and re-taped—the thin box arrived crushed in a plastic bag. It was truly a miracle the glass was in one piece. The seller was informed and photos were sent. OMG told me they would file a case with DHL, but there was no offer of any return to me on the shipping I paid.
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Reviews for Original Murano Glass s.n.c. OMG
Dec 29, 2023
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Not what I was expecting
Ordered a glass bowl based on images from the website, limited edition only 10 pieces made per the description. While the quality is good, the complexity and design is inferior to the image on the webpage.
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Dec 26, 2023
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Ho ordinato due palline con incisione. L'incisione è stata fatta male, ma nessuno del Servizio Clienti si è premurato, prima di procedere, di avvisare che il lavoro non sarebbe stato svolto aregola d'arte. Una volta ricevuta la consegna, ho dovuto contattare io il servizio clienti per chiedere spiegazioni, e la risposta è stata sbrigativa ed insoddisfacente.
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Answer by Original Murano Glass s.n.c. OMG
Dec 28, 2023
Ci dispiace leggere la sua recensione a 1 stella, in quanto le è stato spiegato al telefono, non in modo sbrigativo, che l'incisione viene eseguita a mano sulla superficie fine delle pallina soffiata, e su alcuni colori del vetro l'incisione si vede leggera. Considerato che ha acquistato due palline con messaggio personalizzato nel pacco, incisione personalizzata su entrambe le palline, la spedizione inclusa, e con offerta in sconto di blackfriday tutto a 85€, non riteniamo corretta la recensione a 1 stella. Le ricordiamo che ha sempre diritto di recesso per ricevere il rimborso del suo acquisto.
Mar 5, 2024
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Poor and unresponsive customer service.
Company shipped me item that was other than as indicated on its website. In order to return the item, OMG expects me to incur the shipping cost along with the customs duty that I paid. All told, it will cost me about $150 to return an item I paid $350 for. This is unfair!!! The mistake was theirs- they should cover the cost to return the item.
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Dec 13, 2023
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I ordered a Christmas tree ball with some engraving - it is shown clearly in the order, but the ball arrived without the engravement. This was to be a memorial to my daughter who died suddenly a few weeks ago. I have tried contacing them several times via email and no response. I am deeply disappointed.
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Dec 23, 2023
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I realy like the design and detail of the key fob. But it should of been like the front on the back as well. Nice and transparent, and the metal should of been made out of stainless steel or sliver.
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Mar 27, 2024
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Glass work is beautiful.
The pendulum, however, does not match that in the advertisements. Also, the pendulum does not swing because the clock hangs so close to the wall.
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Feb 17, 2024
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Item purchased is not remotely similar to the one pictured on the site. Colors are not even close to what was advertised.
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Answer by Original Murano Glass s.n.c. OMG
Feb 19, 2024
We are sorry about this, please send us pictures of what you have received by email, so we can verified. Thanks
Nov 15, 2023
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This order was not boxed just wraped not good.
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Feb 17, 2024
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Murano Glass
I have been to Murano Island. The vase is very average.
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Sep 10, 2023
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Sep 18, 2023
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