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Top positive review
Aug 10, 2023
Verified review
I love Kelly’s - pies, bacon, cakes, tarts, puddings, chocolate, crumpets, scones, etc.etc. Those British foodstuffs available on line and in store that cheer you up!
But … there are certain things one needs to address to make this store/chain even better:
A. The (e-)shop window is full of goodies, but on closer inspection there is a lot out of stock,
B. On that same topic - it is a shame that not all can be home delivered,
C. It is irritating that I have to tap twice on the ‘add to cart’ button to really get the item in my cart,
D. It is weird that I sometimes get 2 confirmations that the item is actually in the cart,
E. It is annoying that I must fill in my birthday every time I order.
F. There is more stuff to sell, like the food of Marks&Spencer and other brands.
Kelly’s handle the order fine apart from sending two packages instead of one. DHL are the problem as I’ve only received one of the packages & I’ve had to chase the other delivery myself. I won’t be ordering from Kelly’s online until the change the courier company DHL.
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Reviews for Kellys-expat-shopping.nl/en
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May 4, 2024
Verified review
The only thing I have to complain about is the way DHL delivered my order. We were at home but the delivery driver crammed the box into our postbox . It was very hard to get it out. I did complain to the company & all they said was that they would try to do better!!
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3 days ago
Verified review
Delivery was very fast. Ordered on the Tuesday delivered on the Friday. The packaging was exceptional. Everything was wrapped up so it could not get damaged in transit. Will definitely shop there again, when necessary. Would advise other ex-pats to do likewise.
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May 14, 2024
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Great customer service
Unfortunately one item of my order was missing. Never happened before. Quick response from Kelly's and money back within 2 days.
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May 15, 2024
Verified review
Been shopping here for years. Great selection of goods. Supplier of Irn Bru. Deliveries always arrive intact and on time
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May 18, 2024
Verified review
All time good service and I don't have to wait long and every thing I mis from England. friendly people. I like them.
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7 days ago
Verified review
expired date of items should be checked well. At list 2 months b4 out of date should be send to customers. thank
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13 days ago
Verified review
Prices were reasonable, received my order very quickly, and the way the products were packed was spot on!
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