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Top positive review
May 25, 2023
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
Kelly’s handle the order fine apart from sending two packages instead of one. DHL are the problem as I’ve only received one of the packages & I’ve had to chase the other delivery myself. I won’t be ordering from Kelly’s online until the change the courier company DHL.
Er zat een open verpakking bij met Lemonhead snoepjes. Deze was compleet verkleeft alsof er iets was ingedaan? Niet echt wat ik verwachte.
Ik bestel niet meer.
Dec 14, 2023
I've been using Kelly's for several years now and there has never been a problem with their service. Communication is excellent and emailed questions replied to almost immediately. Delivery of orders is quick, and the biggest compliment I can give is to their packing department. Everything is extremely well-wrapped to avoid breakages or damage. There is not much that Kelly's can do better, apart from maybe adding even more English grocery items to their assortment.
Dec 8, 2023
The selection of goods is excellent. It's nice to be able to purchase goods from England and USA here in NL. What I didn't like was that several items that I wished to buy were our of stock. The happens often. It is probably difficult to order all the goods that you would like to import. Otherwise all the articles that you have are fine.
Dec 29, 2023
Here are a lot of my favorites in stock. Very kind customer service. All carefully packed and shipped.
Minor remark is that while I was Christmas shopping I lost my Cadbury Flakes to someone else (quite defastating). It would be comforting to know that there's some time given before someone else can 'plunder' my shopping basket ;-)
Dec 19, 2023
Very quick shipping and great service!
Even when DHL messed up the delivery they did their best to make sure I’d receive my order in time for Christmas. Everything was packed securely so nothing could break.
Couldn’t recommend more!
Prices are notably lower than British Corner Shop. Could perhaps be a wider selectionof options in some categories (alcohol, for example). Box arrived with everything VERY well wrapped...maybe even a bit too much wrapping (environment).
Internet site works well. clear and efficient ordering process. My orders have always been dispatched and delivered within a day or two. This time DHL failed to turn up twice: delivery on the third attempt.
Good website, good range of products, very quick dispatch and with one exception always try quick delivery. I have given "customer service an average score as I have never needed it - which says a lot in itself.
Dec 20, 2023
Shopping online with Kelly’s is easy and simple. There are some items in certain categories that should not be there but that is a minor. Kellys has almost everything you need if you miss your home comforts.
Dec 4, 2023
Best breakfast cereal - Shredded Wheat.
As usual, items arrived very efficiently, with delivery predicted to within one hour so one doesn't have to wait around all day. Of course, the items, Shredded Wheat, are like gold.
Dec 15, 2023
Stayed in all afternoon waiting for delivery. Did not come. No reason given. Not obvious when it would be delivered. 1 or 2 days delay they said. Both soup tins badly dented
Dec 10, 2023
Super quick delivery for this busy time of year. Everything was so carefully packaged and well protected so even fragile items arrived in perfect condition