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CLUSE.comReviews

: 722Excellent

4.72

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with Buyer Protection

certified since: 3/27/2019
updated on: 7/6/2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 3/27/2019
updated on: 7/6/2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for CLUSE.com

224 verified reviews in the last 12 months

722 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


6 months ago
The order has been sent immediately and I received two days before the due date. I had a little problem with the clock not working when arrived, But the customer care team suggested me to try to change battery first (with refund for this expense) and then eventually they would have replaced the entire product. Fortunately the problem was just the battery and my new clock is working perfectly now.
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the most relevant critical review


6 months ago
Pues mal porque hice el pedido hace más de 15 días , no me ha llegado el pedido ni me devuelven el dinero ni me contestan dónde está mi pedido ni nada. Me han engañado he perdido 70 € y no tengo el producto. Mi hija se quedó sin regalo y se están riendo de mí
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Reviews for CLUSE.com

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 Verified review
3 months ago
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3 months ago
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3 months ago
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Answer by CLUSE.com
3 months ago
Dear customer, Thank you so much for the 5 star review. We are very happy to see that you are satisfied with our services and products. KR, Team CLUSE.
 Verified review
3 months ago
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 Verified review
4 months ago
The delivery was good, but the brown strap on the watch that I paid 169€ for has a little scratch on it.
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Answer by CLUSE.com
4 months ago
Dear customer, Thank you for your message. We are very sorry to hear that your strap was delivered with a little scratch on it. We have solved this case today for you via email. Please accept our sincerest apologies for the inconvenience. Have a wonderful day. KR, Team CLUSE.
 Verified review
4 months ago
Me gusta la amplia variedad de correas que hay para elegir. El envío fue muy rápido.
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Answer by CLUSE.com
4 months ago
Estimado cliente, Muchas gracias por tu excelente reseña. Nosotros realmente lo apreciamos. Espero darle la bienvenida pronto como cliente. Saludos cordiales, Equipo CLUSE
 Verified review
4 months ago
Superb experience
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Answer by CLUSE.com
3 months ago
Dear customer, Thank you for your amazing review. We really appreciate it and want to thank you! KR, Team CLUSE.
 Verified review
4 months ago
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4 months ago
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4 months ago
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4 months ago
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4 months ago
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Answer by CLUSE.com
4 months ago
Dear customer, Thank you for your 5 star review. We really appreciate it. If you need any assistance in the near future, feel free to email us. Have a wonderful weekend. Kind regards, Team CLUSE.
 Verified review
5 months ago
It was very easy to make an order. Everything was like it was written in e mali. But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
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 Verified review
6 months ago
The order has been sent immediately and I received two days before the due date. I had a little problem with the clock not working when arrived, But the customer care team suggested me to try to change battery first (with refund for this expense) and then eventually they would have replaced the entire product. Fortunately the problem was just the battery and my new clock is working perfectly now.
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 Verified review
10 months ago
Delivered much quicker than expected. Good packaging and not oversized for the item. normal cost. The watch was cheaper to order and send from Canada than to buy in the UK, which is odd! Certainly met my expectations and lovely to wear. I have not had to contact Customer service but would think it would be just as fantastic if I did.
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 Verified review
10 months ago
I recently purchase a beautiful watch from Cluse online and I could not have been happier with my purchase or the service I received. It was excellent from beginning to end. I would highly recommend Cluse to everyone, you will not be disappointed.
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 Verified review
1 year ago
I am always delighted with my Cluse watch strap purchases. I bought a Cluse watch several years ago, and love how I can change its look with different watch straps. The Cluse sales are really good. My purchases have always arrived promptly.
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 Verified review
8 months ago
The shipping was quick and the strap is beautiful! I would only have liked to have been made aware of the import fee ahead of time, or at least the possibility of it. Ended up being half the price of the strap!
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 Verified review
5 months ago
Amo gli orologi Cluse e da poco ho scoperto anche gli altri accessori che apprezzo molto. Tutto arriva ben confezionato e protetto, i tempi di consegna sono davvero brevi. Sicuramente farò altri acquisti.
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 Verified review
1 year ago
Livraison reçue rapidement, seul bémol le paquet était tellement enfoncé dans la boîte aux lettres que j'ai cru ne jamais réussir à le récupérer ! Heureusement les biens n'ont pas été abîmés.
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