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europe.beyerdynamic.com
Reviews:

325 reviews in the last 12 months1,725 total reviews  

4.62
Excellent

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Most relevant positive review

Jan 23, 2024
 Verified review
The DT880 are just what I wanted. I wouldn't say they are pleasant to listen to music but, for producing and mixing they are perfect. I use the analogy that they are like microscopes for sounds, you wouldn't want to use them in your day to day because you might be disgusted by the amount of germs in your every day. They are very honest so you notice all of the "germs" lurking around the music you listen to for fun and that's not good if you are just having fun or want an immersive music experience but for producing and mixing that's what one needs and doesn't find in normal headphones. I barely have to adjust my mixes when I switch to the monitors, with my DT990 pros it's not like that, and with normal consumer headphones it is just impossible. So my suggestions for improvements would be: re-do the product description as it is very misleading. Any one buying these to enjoy music at home is going to be sorely disappointed or is probably completely clueless as to what good hi-fi headphones sound like. These are purely for music production use out of the box without any EQ. The audiophiles will still buy them and mod them but a regular consumer won't be mislead. Being a little nitpicker, the hard case had what seemed like white rubber shavings all over it. I just had to wipe them and they were gone but still, looks a little unprofessional. Now regarding the DT990 driver, it's the right replacement part and I presume it is working (still have not repaired my old pair of DT990s) but the packaging scared me. Specially because of the finer than hair wires that connect the drivers and that are exposed, wrapping in bubble wrap with no additional packaging seems unprofessional specially when they cost 50 euro per unit (almost half the price of new headphones). Love Beyerdynamic just want them to be the best they can. If you want more tips I have a master's in International Businesses hire me ahahahah

Most relevant negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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May 15, 2024
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May 14, 2024
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May 14, 2024
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May 10, 2024
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May 8, 2024
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May 6, 2024
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Apr 25, 2024
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Apr 22, 2024
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Apr 21, 2024
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May 16, 2024
 Verified review
Will not recommend. Have wanted this headset since it was announced. Signed up. Ordered the first day it was available. They shipped it very quickly. Then...DHL sent three messages saying it was on its way. Each time changing to another day. Then changed to :delivery interrupted delayed for 1-2 days. Where it has stayed since April 22nd. Contacted DHL. They said contact Beyerdynamic. Beyerdynamic said wait a week. I waited a week.Filled out the paperwork. Asked if they'd re-order and send me the headset. Four week investigation?!? For something DHL still shows they haven't delivered? And absolutely no further updates from Beyerdynamics about the case status? Neither DHL nor Beyerdynamics took ownership of the issue. That's pitiful customer service. No issue with the indivduals involved. They're just following the company support processes.
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May 1, 2024
 Verified review

Product good, service bad

The product is top notch, one of the best. The online shopping experience, however, was lacking. The forms didn’t have a phone number field, which caused issues with home delivery in Finland. Reached out to customer service about it who misunderstood my message. I would recommend order the same product but from a retailer instead.
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Answer by europe.beyerdynamic.com
May 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear that you had to experience some issue while ordering your product. We will forward your feedback internally and look into this in order to optimise our forms. Enjoy your new product! Best regards, Your beyerdynamic Team.
May 10, 2024
 Verified review

Bad experience

The packaging received was open and damaged and the product shows signs of use. Beyerdynamic does not pay the return costs, arguing that it is an outlet product. Even though it is a sales product, it should have a quality guarantee as an item on sale does not mean item already used.
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Apr 23, 2024
 Verified review
If you loose a piece you can find a compatible replacement even from their official website.
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Answer by europe.beyerdynamic.com
Apr 23, 2024
Thank you for your positive feedback. Please let us know if we can do something better to do better in your review. Best regards, your beyerdynamic Team
Apr 10, 2024
 Verified review
Whatever happens to your beyerdynamic apparel they have the solution to 1) RMA it or 2) fix it yourself with easy to follow guides. This happened to me with my old and trusty 18yo DT770 Pro 80 Ohm headphone. 1 of the System/drivers became defective. Contacted beyerdynamic support and they guided me to fix it myself with a replacement System/Driver. So no need to buy a new headphone, just replace the defective parts! This is just great!
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Apr 7, 2024
 Verified review
Que decir de una marca como Beyerdinamic, calidad de sonido y de materiales, tengo unos DT990 pro desde hace años y ya les tocaba cambiar las almohadillas y la diadema, compre dos recambios por que con mas de 39 euros los gastos de envio son gratis. Muy contento con todo. Volvere a comprar sin duda.
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Apr 20, 2024
 Verified review

Beyerdynamic is a great company and has great products.

The clean look of the site is great and makes it easy to navigate. I also liked the student discount. Furthermore, the repairability of the headphones is amazing and. Although the packaging was mostly paper/cardboard, there were two plastic bags that, in my opinion, did not have to be used.
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