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europe.beyerdynamic.com
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321 reviews in the last 12 months1,618 total reviews  

4.69
Excellent

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Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
BW
Bren W.
Den Haag

Top negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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MV
Jan 8, 2024
 Verified review
Excellent product and excellent service.
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RS
Rebecca S.
Barendrecht
Jan 9, 2024
 Verified review
Great product, send like it had to
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Jan 6, 2024
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DT880PRo

Great half open headset
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Jan 22, 2024
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Jan 20, 2024
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Jan 17, 2024
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Jan 15, 2024
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Jan 12, 2024
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Jan 12, 2024
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Jan 5, 2024
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Jan 5, 2024
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Dec 27, 2023
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Dec 26, 2023
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Dec 31, 2023
 Verified review
it was an unpleasant experience. no communication about the missing package.. After several texts and emails with no result, I suddenly found the amount back on my account, no explanation, no excuses, no alternative. You people make some decent headphones, but not a very helpful helpdesk, no communication and no consideration for the customers wish. So no more Beyer for me, sorry!
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear about the issues you had to experience with the delivery and our communication around it. This should not have happened and we will forward your feedback internally. Best regards, Your beyerdynamic Team
Dec 30, 2023
 Verified review
Your customer support is horrible. I've tried to get a reply from you for ages now, and your auto-reply message keeps saying you'll return to be within 3 working days. Still haven't gotten a reply yet.
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. After looking into your case, I kindly ask you to check your E-Mails from December 8th. Our support has already replied to your request, please excuse the delay. If there are any futher questions, please get in touch with our support team. Best regards, Your beyerdynamic Team.
Jan 10, 2024
 Verified review
The item was not brand new. Time to reply from the customer service was longer than expected. Waiting for the refund.
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Answer by europe.beyerdynamic.com
Jan 11, 2024
Dear Customer, We are very sorry to hear that the product you received has not been in perfect condition - this should not have happend and we are very sorry about this. As I can see in our system, your have already returned the parcel. The refund has now been booked. Once again, please accept our apologies for this. Best regards, Your beyerdynamic Team
Jan 23, 2024
 Verified review

Improve customer service.

You can improve customer service. One month to solve a simple problem it's not acceptable.
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Answer by europe.beyerdynamic.com
Jan 24, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. We have reviewed your matter internally and apologize for any inconvenience this may have caused you. We will forward your information to the appropriate location. Nevertheless, we hope you enjoy your beyerdynamic product. Best regards, your beyerdynamic team
Jan 14, 2024
 Verified review
Delivery was incomplete, complaint filed, but no reaction whasoever.
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Answer by europe.beyerdynamic.com
Jan 15, 2024
Thank you for your feedback! This shouldn't happen and doesn't meet our quality standards. We have forwarded your information directly internally and our support team will get back to you shortly. We apologize for any inconvenience this may have caused you. Best regards, Your beyerdynamic Team
Dec 9, 2023
 Verified review

Great quality items, horrible delivery service.

The build quality of the headphones is great and the sound also. There are spare parts available which is also great. The only thing i would change is the delivery. DHL is the worst company i've ever had to deal with. I ordered the headphones together with a friend and both orders were bungled by dhl. For me the driver never arrived in my street but still claimed i wasn't home, even though i was seriously watching out my window when the email arrived. For my friend the drivers marked it as delivered and put a cross as the signature. the items were nowhere to be found. He checked with the neighbours and all around his house. The next they the driver sneakily delivered the items behind the trash can of the neighbours without any signature or information about where it was. I will NOT order here again as long as DHL is the only option. Sad because the headphones are amazing.
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Dec 8, 2023
 Verified review
Great sound (my reference is Bowers & Wilkins speakers), the MIY app works superbly well, excellent build quality, I would be very surprised if you could find a better wireless headphone. I got these B-Stock, if it was sold as new I wouldn't have been able to tell the difference. Also a free coffee mug - shipped separately, which I was surprised at, coming from a German company I would have expected it to be sent together to lower the carbon footprint.
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