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certified since: Dec 14, 2018
updated on: Mar 27, 2023
optics-trade.eu/en is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for optics-trade.eu/en
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 16, 2022
Made several purchases in this store, namely:
military sights brands Sig Sauer and Steiner.
Steiner is almost constantly in stock, superior products!
Purchases come quickly, communication with the buyer is at a high level.
Sig Sauer has to wait for the manufacturer to complete the order. At the same time, the store constantly maintains a "connection" with the buyer and explains at what stage of waiting we are and when to expect delivery.
This is an example of a great customer centric business.
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the most relevant critical review
Aug 8, 2022
I ordered and payed for mounts for my gun, then waited a couple of weeks as I got a receipt to say order was processed, an just to wait on email to confirm they were being shipped.
I then emailed to ask about shipment, to be told apologies item not in stock.
Still no word on when they might be in stock.
Nothing
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Reviews for optics-trade.eu/en
Verified review
Jan 30, 2023
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Jan 28, 2023
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Jan 28, 2023
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Jan 26, 2023
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Jan 25, 2023
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Feb 20, 2023
I still have not received the parcel, and the money was withdrawn, all questions are not answered.
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Answer by optics-trade.eu/en
Feb 21, 2023
Dear Sir/Madam,
First, of all, we would kindly like to thank you for your feedback.
We regret to hear that you were not completely satisfied with your recent order and apologize for any inconvenience caused by the waiting time for your product.
Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer.
One week ago we contacted you with the timeline for your order. Because of the long waiting time, we have offered you a full refund for your order, unfortunately, we have not received an answer.
We understand that this waiting time may be too long for some customers and we want to assure you that if that is the case, we would be more than happy to offer a refund.
Please let us know if this is something you would prefer, and we will take care of it as soon as possible.
We sincerely apologize for any inconvenience we may have caused.
Looking forward to hearing from you.
Kind regards,
Optics Trade
Verified review
Feb 3, 2023
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Verified review
Jan 15, 2023
Excellent customer service. Huge catalogue, and though just only a few brands in permanent stock, you can get almost anything you may need in the shop.
They also have very competitive prices.
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Verified review
Jan 25, 2023
Ottimi i contatti. Ottimo il prezzo. Ottimo l'invio dell'articolo richiesto. Al momento dell'arrivo l'articolo non era al 100x100 delle sue condizioni ottimali.
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Verified review
Jan 23, 2023
Good price, fast delivery, nice products. What do we want more?
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Jan 1, 2023
Good price, fast shipping. Pleasure to deal with. Thanks
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Jan 16, 2023
Glas kam 2 Tage nach Bestellung, top!!!
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Jan 9, 2023
Excellent quality, fast shipping.
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Dec 27, 2022
Instant delivery!
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Dec 29, 2022
good service
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Jan 25, 2023
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Jan 21, 2023
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Jan 20, 2023
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