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Most relevant positive review
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
Placed an order 18 days ago.. and then nothing. I had to chase and had to wait on average 3 days for each response. Painfully slow but apologetic each time, but actions speak louder than words. I am now in the process of receiving a refund. I would avoid this retailer if you are in the UK as they claim they have problems shipping to the UK.
Please Note
I have calculated the response timing by all of the communications with Optics Trade (prior to the order), which includes waiting over three days. Please note I said on average 3 days. It is also worth noting that 6 days transpired when I received no order status/update after the initial order which I haven't included on my calculations.
My order still has not been posted was told 1 month +,could be up too 11 weeks before it arrives at the warehouse .So now looking to get my money back.
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Answer by optics-trade.eu/en
Jul 5, 2024
Dear Sir,
Thank you for your message.
We sincerely apologize for the delay in the delivery of your order. As per your request, we have canceled the order and refunded the amount to your original payment method.
Thank you for your understanding and please do not hesitate to contact us at info@optics-trade.eu if we can assist you in any other way.
Kind regards