optics-trade.eu/en- Logo - reviews

optics-trade.eu/en
Reviews:

301 reviews in the last 12 months2,057 total reviews  

4.72
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Dec 14, 2018
The Trustmark indicates trustworthy online retailers.
optics-trade.eu/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Dec 15, 2023
 Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.

Top negative review

Aug 12, 2023
 Verified review
my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for optics-trade.eu/en

 Sort by  
Relevance
Jan 18, 2024
 Verified review
Report review
Jan 18, 2024
 Verified review
Report review
Jan 13, 2024
 Verified review
Report review
Jan 11, 2024
 Verified review
Report review
Jan 7, 2024
 Verified review
Report review
Jan 4, 2024
 Verified review
Report review
Jan 3, 2024
 Verified review
Report review
Jan 2, 2024
 Verified review
Report review
Jan 25, 2024
 Verified review
Placed an order 18 days ago.. and then nothing. I had to chase and had to wait on average 3 days for each response. Painfully slow but apologetic each time, but actions speak louder than words. I am now in the process of receiving a refund. I would avoid this retailer if you are in the UK as they claim they have problems shipping to the UK. Please Note I have calculated the response timing by all of the communications with Optics Trade (prior to the order), which includes waiting over three days. Please note I said on average 3 days. It is also worth noting that 6 days transpired when I received no order status/update after the initial order which I haven't included on my calculations.
Report review
Answer by optics-trade.eu/en
Jan 25, 2024
Dear Sir, Thank you for sharing your concerns with us, and we sincerely apologize for any inconvenience you've experienced. We regret any oversight in not informing you promptly about the delay in your order due to issues with the shipping company. Your time is valuable, and we understand how important it is to keep you informed about the status of your order. To make amends for any inconvenience caused, we invite you to contact us at our info mail (info@optics-trade.eu). We are eager to ensure your satisfaction and would like to offer you a token of appreciation as a gesture of goodwill. We understand the importance of timely responses and would like to clarify that, based on our records, before the order you contacted us on the 31st of December and the 2nd of January. We replied to you 4th of January and apologize for the delay, Please note, that our office is closed for the national days on the 1st and the 2nd of January. The second reply was in 1 hour. After the order, the first response was provided in 1 day, the second in a couple of hours, and the third on Monday, considering that you contacted us on Friday. However, we acknowledge that even a slight delay in our response can be impactful, and for that, we apologize. Once again, we apologize for any frustration this may have caused and appreciate your understanding. Your feedback is invaluable, and we look forward to the opportunity to make things right. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you in any way we can. Thank you for considering us, and we hope to have the chance to serve you better in the future. Best regards, Optics Trade Team
Jan 3, 2024
 Verified review
One week needed just to know item I purchased was out of stock. Positive point refound was very fast.
Report review
Jan 5, 2024
 Verified review
I have been waiting for the goods for a month. When ordering "in stock"
Report review
Answer by optics-trade.eu/en
Jan 7, 2024
Dear Sir/Madam, We hope this message finds you well. We appreciate your feedback and would like to extend our sincere apologies for any inconvenience you've encountered with your recent order. Upon review, we understand that the specific configuration of the scope you selected is currently out of stock. We want to emphasize that this information is also detailed in your order confirmation. We regret any confusion that may have arisen, and we understand the frustration this situation may have caused. It's important to note that there are various configurations available for the product you ordered, and unfortunately, the specific one you chose is temporarily unavailable. We apologize if this was not made clearer on our website. To address your concerns and provide assistance, please feel free to contact us if you have any further questions about your order. We are committed to resolving this matter promptly and ensuring your satisfaction. Once again, we apologize for any inconvenience and appreciate your understanding. Your feedback is invaluable, and we will use it to enhance our communication and service in the future. Thank you for choosing us, and we look forward to the opportunity to assist you further. Best regards, Optics Trade Team
Jan 5, 2024
 Verified review
Report review
Answer by optics-trade.eu/en
Jan 7, 2024
Dear Sir/Madam, We hope this message finds you well. We've recently noticed your one-star review, and we sincerely apologize for any dissatisfaction you may have experienced with our product or service. We value your feedback tremendously, and we would appreciate more details about your experience so that we can better understand the issues you encountered and work towards resolving them. Your satisfaction is our priority, and we want to ensure that your concerns are addressed promptly. If you could provide additional information or reach out to our customer service team at info@optics-trade.eu, we would be grateful for the opportunity to investigate further and make things right. We understand that your time is valuable, and we genuinely appreciate your willingness to share your thoughts with us. Your feedback is crucial in helping us improve our products and services. Thank you for your understanding, and we look forward to the opportunity to assist you. Best regards, Optics Trade Team
Dec 15, 2023
 Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
Report review
Nov 30, 2023
 Verified review
First time I bought from this store. Aimpoint accessories. From payment to delivery everything was according the plan 10/10. Will definitely be buying from this store again.
Report review
Dec 5, 2023
 Verified review
Parcel was opened before delivery to me and part was gone they checked after I contacted them and have now dispatched another part to me PS hope to get this one soon
Report review
Dec 3, 2023
 Verified review
The product was correct and really high quality. Delivery was really fast. I recommend to my friends!
Report review
HS
Heikki S.
Pieksämäki
Dec 26, 2023
 Verified review
Right stuff delivered reliably on time. The web shop search functions need development.
Report review
Dec 18, 2023
 Verified review

Perfect experience

Very fast delivery, a lot of products on stock. Excellent support for products.
Report review
Dec 15, 2023
 Verified review
Simple to order from. No hidden charges and prompt delivery.
Report review
Dec 22, 2023
 Verified review

Great all around

Great product portfolio, honest pricing, great service.
Report review