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Top positive review
Jun 30, 2023
Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu
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3 days ago
Verified review
Incorrect item shipped - refused to rectify
Berg Freunde shipped the incorrect size shoes and refused to fix their mistake by sending the correct size until I returned the previous pair. They kept referring to an the exchange/replacement process. I repeatedly called out this was not an exchange/replacement scenario but an error on their part. They offered 10 euro off as a "goodwill gesture" but really an actual good will gesture would have been to ship the items in parallel with me returning them. Very frustrating and unfortunate, I will not use the site again
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6 days ago
Verified review
Not accurate shipping time
Shipping time on website 3 - 5 days, 8 days passed and support saying it’s being packed since 3 days ago.
How can you pack a bag for so long time ?
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9 days ago
Verified review
Delivery time missleading
Delivery time
7 - 9 days for delivery time specified on the website, after 5 days still order shows as being processed.
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Apr 6, 2024
Verified review
Very Satisfied
Had never heard of this website yet i found the best deal on the hoka bondi 8! Not only was the price reduced but I was also given €5.00 of for joining the newsletter. Moreover, I had the option to protect my order for free. Really satisfied with the price, easy to use website and amazing offers!
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Apr 8, 2024
Verified review
I've always had nothing but great experiences with bergfreunde, always good sales on, everything I've ordered has arrived withing good time to Ireland and has never been damaged or missing anything from my order
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Apr 2, 2024
Verified review
+ Free delivery from 100 euros;
- It is not known exactly when the delivery will take place;
+ Well organized return of goods;
- It takes a long time to get a refund for returned goods
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Mar 23, 2024
Verified review
Excellent after sale service. Bought mountain shoes that were 1 size too big. They did not fit and I return them. As promised, they paid me back within 10 days.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Apr 12, 2024
Verified review
Large size shoes
Recently, it has become increasingly difficult to buy a large number of shoes while still looking good. You have already made it possible for me 2 times.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Apr 1, 2024
Verified review
Excellent immediate confirmation of receipt of the order, friendly reminder that assistance is available if needed. Looking forward to my boots now!
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
We hope you like your new boots!
Best regards, Bergfreunde.eu"
Apr 15, 2024
Verified review
Quality service appreciated
Nice smooth ordering process with prompt and courteous response. Goods arrived in a good state and in accordance with the timetable advised.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Apr 8, 2024
Verified review
ease of use, the clothing is properly boxed and suitable for posting. To date i have had no returns as information on sizing etc is excellent
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Mar 18, 2024
Verified review
Great prices and quick shipping
Last time I ordered from them, got my goods in two days, which is superfast considering that other shops take 7 to 10 days.
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Apr 12, 2024
Verified review
Descriptions
I like that. you have all descriptions for products, it make us make our choice more sustainable. Conscious shopping.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Mar 20, 2024
Verified review
I ordered a Patagonia nano jacket.
It was packaged nicely and arrived fast.
Very friendly staff.
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Apr 4, 2024
Verified review
ok thanks & the service is great
vielen Dank es hat wuderbar gklappt mit der EU :)
Miklós
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Mar 30, 2024
Verified review
100% satisfied.
My order arrived very quickly, it was well packaged and protected. I would recommend this shop.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Mar 23, 2024
Verified review
Wunderbar!
The service, the German precision, the prices, the knowledge, the friendly staff. Wunderbar!
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Apr 16, 2024
Verified review
You are just perfect shop. :)
I will continue to purchase outdoor eq. at you.
BR
Ž.
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
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