TrustmarkValid
Reviews for cookinglife.eu
Top positive review
cookinglife.eu customer
Report review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
Read more
Top negative review
cookinglife.eu customer
Report review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Read more
Reviews for cookinglife.eu
cookinglife.eu customer
Report review
Apr 9, 2023
Verified review
I have emailed them twice about an order & they have not come back to me
cookinglife.eu customer
Report review
Mar 30, 2023
Verified review
Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
cookinglife.eu customer
Report review
Nov 26, 2022
Verified review
Missing items in my order, slow to respond to queries
Answer by cookinglife.eu
Dec 2, 2022
Sorry to hear that you have not been able to reach us! During this busy holiday season, it is best to contact us directly by phone for the most urgent matters.
cookinglife.eu customer
Report review
Apr 20, 2023
Verified review
I haven’t gotten my order yet
cookinglife.eu customer
Report review
Mar 30, 2023
Verified review
Ask me when I’ve received it!
cookinglife.eu customer
Report review
Mar 24, 2023
Verified review
Communication with customers
Answer by cookinglife.eu
Mar 27, 2023
Thank you for leaving feedback.
cookinglife.eu customer
Report review
Sep 3, 2023
Verified review
The order received incomplete!
The order #531478 from 22/08/2023 received incomplete!
I bought for amount 107,86 Euro and received items only for a total of 69,89 Euro.
Also I wrote a letter on 08/28/2023 to the seller with a request to solve it, but did not receive any answer.
Dear cookinglife.eu, if you can't deliver ordered items, please refund the money.
Answer by cookinglife.eu
Sep 4, 2023
Good afternoon, Thank you for your review. I apologize that we haven"t given you a response yet. When I look at your order I see that we do not have all items in stock. That"s why we sent you all the items we have in stock so you can already enjoy them! I have personally sent you another email with all the information about your order. With kind regards, Team Cookinglife
cookinglife.eu customer
Report review
Mar 25, 2023
Verified review
I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund.
Kindest regards Bernie
Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that you were disappointed by the product.
On the product page, we provide measurements of all products in cm. Sometimes, the size in inches is also available.
cookinglife.eu customer
Report review
Jan 10, 2023
Verified review
Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days.
Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.
Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that your delivery was delayed.
cookinglife.eu customer
Report review
Jun 2, 2023
Verified review
partially damaged delivery
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to eliminate the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
cookinglife.eu customer
Report review
Dec 5, 2022
Verified review
Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!
Answer by cookinglife.eu
Dec 9, 2022
Very sorry to hear that you have not received an update regarding your order yet. Please do not hesitate to reach out to our customer service team via phone or email again if the matter is still unresolved.
cookinglife.eu customer
Report review
Apr 18, 2023
Verified review
I ordered my wine glasses n paid in full.. to date I have no glasses?? I would like my money back
cookinglife.eu customer
Report review
Jan 17, 2023
Verified review
Trying to return defective product but proving very difficult as one has to wait to be approved !!!
Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that there has been a delay in the processing of your return.
cookinglife.eu customer
Report review
Dec 30, 2022
Verified review
terrible customer support, packaging, and does not respect its shipping and delivery quotes
cookinglife.eu customer
Report review
Mar 25, 2023
Verified review
Kettle supplied to UK with a continental plug, purchased from a UK website
Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that you were disappointed with the kettle.
For any product that requires a plug, we disclose that the European plug does not fit into the UK 3-pin socket and that an adapter is needed for our UK customers. We are based in the Netherlands, thus our products are not designed for our UK customers.
cookinglife.eu customer
Report review
Apr 27, 2023
Verified review
Ordered 4 cup and all arrived smashed, very poor packaging
cookinglife.eu customer
Report review
Apr 19, 2023
Verified review
No answer on my question by e mail and WhatsApp
TN
Terry N.
Dublin
Report review
Feb 7, 2023
Verified review
Order nor received….allegedly part miss
Order nor received….allegedly part missing
Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear that. Please do not hesitate to reach out to us to solve the matter quickly. All our contact information is available on our website.
cookinglife.eu customer
Report review
Dec 4, 2022
Verified review
Sorry for the negative feedback. I have not received my parcel so really can't comment.
Answer by cookinglife.eu
Dec 9, 2022
Very sorry to hear that you have not received your parcel yet. If you have still not received an update on the delivery of your package from our logistics partner, please do not hesitate to contact us for more information.
cookinglife.eu customer
Report review
Jan 17, 2023
Verified review
I haven’t received my order and I have no information for they time it will be shipped
Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that your order has not been delivered yet.