bike-discount.de/en
Reviews:

14,500 reviews in the last 12 months50,900 total reviews  

4.80
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

 Sort by  
Relevance
Mar 19, 2024
 Verified review
Delay in shipping when items were showing in stock. No accurate delivery date available. Cancelled order with no issues thou.
Report review
Answer by bike-discount.de/en
Mar 20, 2024
Dear customer, thank you for your feedback. Unfortunately, there were bottlenecks with the transport companies. This has slightly increased the delivery time in some cases. We apologize for any inconvenience this may have caused.
Mar 10, 2024
 Verified review

Slow delivery and customer service

The estimated delivery time was not accurate but was more than double. Customer service responds very slowly to inquiries.
Report review
Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 20, 2024
 Verified review
We never received the article, although it was in stock on the website. Uptill now we still didn't receive the refund.
Report review
Answer by bike-discount.de/en
Mar 20, 2024
Dear customer, thank you for your feedback. We are of course sorry that you have not received the product. This was an error on the part of the transportation service provider. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Mar 21, 2024
 Verified review

Not received

Over 3 weeks since I placed my order. Still not received, stuck in mail system somewhere. Faster shipping from China!
Report review
Answer by bike-discount.de/en
Mar 22, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 22, 2024
 Verified review

Great service, poor returns experience.

➕Great price, quick delivery. ➖No return agreement for Irish customers, very expensive for me to return item.
Report review
Answer by bike-discount.de/en
Mar 25, 2024
Dear customer, Thank you for your order and for your review. It's great that we were able to satisfy you with our service. We are pleased that you can benefit from our attractive prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before purchasing. We therefore kindly ask for your understanding for our approach.
Mar 26, 2024
 Verified review
Goods recieved with small damage, missing learher logo on the bag, but after claim 10€ minus
Report review
Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you for your order and your review. We are sorry that you have apparently experienced some inconvenience. I have checked your details: There was indeed a small discrepancy in the finish of this product. We have therefore offered you a full refund on return or compensation if you still wish to keep the item. You wanted to keep the item and opted for compensation. We apologize again and hope you enjoy the item.
Mar 6, 2024
 Verified review
Shipping cost to other eu contries Double prices for other contries than germany is unfair
Report review
Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 15, 2024
 Verified review
Part of my order has been delayed for a month without any information.
Report review
Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your comment. I have checked your case. You have not received a timely response to your email inquiry, we are sorry about that. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 7, 2024
 Verified review

Beware Import charges

Ended up having to pay an extra £50+ for import charges
Report review
Answer by bike-discount.de/en
Mar 8, 2024
Dear customer, thank you for your feedback. Our prices are taxed in the country of destination, as required by law. Our customer is responsible for any import duties in the respective country. We thank you for your understanding.
Mar 18, 2024
 Verified review
They send me an already known faulty product!
Report review
Answer by bike-discount.de/en
Mar 19, 2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake, for which we apologize. We had sent you a return label. Thank you for your understanding.
Mar 28, 2024
 Verified review
A lot of your equipment is sold out.
Report review
Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review. We are sorry that the items you requested were not available. We are proud of our wide range of products and our high delivery capacity. In most cases, the item will be back in stock shortly. You are also welcome to contact us directly at any time if you have a question or request regarding an item. Thank you for your understanding.
Mar 15, 2024
 Verified review
A downloadable invoice would be nice
Report review
Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 30, 2024
 Verified review
Packet took 6 days to arrive.
Report review
Answer by bike-discount.de/en
Mar 30, 2024
Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details: We processed your order quickly and handed it over to our logistics partner on the same day it was placed. Unfortunately, it took them a little longer than usual to deliver the parcel - we want to apologize for that. We hope you enjoy the articles you have bought and would like to thank you for your patience and understanding.
Apr 2, 2024
 Verified review
Good prices, slow delivery
Report review
Answer by bike-discount.de/en
Apr 4, 2024
Dear customer, thank you for your order and your review. We are sorry that our logistics partner apparently took a little longer to deliver and apologise for the inconvenience caused. We hope you enjoy the items you have ordered.
Mar 26, 2024
 Verified review
My bike still dont arived
Report review
Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review. We are sorry that it has taken a little longer than expected. We are subjecting your bike to a final, careful check and are preparing it conscientiously for transportation. I have checked your details in our system: we are still within the specified delivery time. Your bike will certainly be ready soon and handed over to our logistics partner. You are also welcome to contact us personally at any time via our contact form if you have any further questions. We are always happy to assist you.
Mar 16, 2024
 Verified review
I’m not received answered
Report review
Answer by bike-discount.de/en
Mar 19, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 26, 2024
 Verified review
reply to email
Report review
Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you for your order and your review. We are sorry that you have not yet received a response to your Email. I have checked your request: unfortunately there was a processing error. We sincerely apologize for this. We have already replied to you and suggested a solution. Of course, we will solve your problem as soon as possible. Thank you for your patience and understanding.
Mar 31, 2024
 Verified review
Report review
Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time. We hope you enjoy your ordered products.
Mar 21, 2024
 Verified review
Report review
Answer by bike-discount.de/en
Mar 22, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 14, 2024
 Verified review
Report review
Answer by bike-discount.de/en
Mar 14, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.