carhartt.com/eu
Reviews:

223 reviews in the last 12 months712 total reviews  

4.55
Excellent

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Top positive review

Jan 16, 2024
 Verified review
My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs. What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear. The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival. I couldn't be happier with my purchase and would recommend it to others.

Top negative review

Dec 20, 2023
 Verified review
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
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Reviews for carhartt.com/eu

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Mar 23, 2024
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Answer by carhartt.com/eu
Mar 25, 2024
Thank you for your kind review! We're so glad to hear that you had a positive experience from start to finish with us. We understand that it's important to provide quality goods and fast delivery, and it's great to know that we hit the mark on both counts. We take customer service seriously, and strive to make sure everyone has an excellent experience with Carhartt. We truly appreciate your feedback! Regards, Carhartt Europe
Mar 21, 2024
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Answer by carhartt.com/eu
Mar 22, 2024
Thanks so much for your review and for being a part of the Carhartt family! We're so glad that you feel our quality and customer service is top notch and appreciate your feedback. As a company, we strive to provide the best quality workwear possible while also delivering it with great customer service. We understand that delivery times can be a bit of an issue but rest assured that we are doing our best to ensure timely delivery. Again, thanks for taking the time to leave your review and for being part of Carhartt! Regards, Carhartt Europe
Mar 27, 2024
 Verified review

Good quality. Discrinatory shipping charge for Malta vis a vis all EU countries

I love Carhartt clothes but I cannot understand why Malta and Cyprus are singled out with very expensive shipping while the rest of the EU have free shipping! It simply does not make any sense.
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Answer by carhartt.com/eu
Mar 27, 2024
Thank you for your review and for being a fan of Carhartt. We appreciate your feedback regarding the shipping costs to Malta and Cyprus. Please allow me to shed some light on the factors contributing to these higher shipping expenses. Both Malta and Cyprus, being islands situated in the Mediterranean Sea, present unique logistical challenges for shipping companies. Transporting goods to these locations involves crossing bodies of water, which inherently incurs higher costs compared to land-based transportation methods. Maritime transport, while essential, tends to be slower and more expensive. In the case of Malta and Cyprus, express shipping is often the sole viable option due to their geographical isolation. Unfortunately, the necessity for express shipping further elevates the overall shipping fees. Moreover, differences in customs procedures and regulations between European countries and Malta/Cyprus also play a significant role in driving up shipping costs. Compliance with various regulations and paperwork requirements can increase both the time and resources needed to process shipments to these destinations. If more information is needed, please do not hesitate to contact me at jengelsman@carhartt.com Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe
Mar 22, 2024
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Answer by carhartt.com/eu
Mar 25, 2024
Thanks so much for taking the time to review Carhartt. We're glad to hear you gave our goods a 5/5 – that's definitely something we strive for. We understand you had a less than perfect experience with your delivery and customer service, and we apologize for that. At Carhartt, we take pride in providing quality workwear, superior craftmanship and the best customer service possible. We appreciate your feedback and are always looking for ways to improve our customers' experience with us, so please do not hesitate to contact us at customercare@carhartt.com to provide us with more information on what happened with the delivery of our product. Regards, Carhartt Europe
Mar 13, 2024
 Verified review
great quality products for a good price, delivered on time
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Answer by carhartt.com/eu
Mar 14, 2024
Thanks for your review! We're stoked to hear that you appreciate the quality of our products and that they were delivered on time. Here at Carhartt, we understand the importance of having comfortable and durable clothing while still getting value for your money. That's why we strive to provide the best quality and prices so you can get the most out of your workwear. Thanks again for your feedback! Regards, Carhartt Europe
Feb 24, 2024
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Quality counts.. from shop to the real clothes
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Answer by carhartt.com/eu
Feb 28, 2024
Thanks for the feedback! We understand how important it is to you that our clothing meets your standards. Here at Carhartt, we take pride in creating quality apparel that stands the test of time. We strive to provide you with the best, so you can look and feel your best every day. Thanks again! Regards, Carhartt Europe
Feb 19, 2024
 Verified review
Well built and practical shorts!
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Answer by carhartt.com/eu
Feb 19, 2024
Thank you for your positive review! We at Carhartt are proud to be able to provide stylish and practical clothing that also meets the highest standards of quality. We strive to make sure every customer is satisfied with their purchase, and we appreciate your feedback. Thank you for choosing Carhartt! Regards, Carhartt Europe
Mar 7, 2024
 Verified review
pricing and quality
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Answer by carhartt.com/eu
Mar 8, 2024
Thank you for your review! At Carhartt, we strive to provide quality clothing that meets the highest standards while remaining competitively priced. We understand the importance of value and are continually striving to provide our customers with the best product at an affordable price. Thank you for taking the time to share your thoughts with us! Regards, Carhartt Europe
Feb 22, 2024
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Very fast delivery!
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Answer by carhartt.com/eu
Feb 28, 2024
Thank you so much for your review! We’re glad to hear that your delivery was fast. At Carhartt, we strive to make sure that our customers receive their orders quickly and in a timely manner. We appreciate your feedback and hope you have a great day! Regards, Carhartt Europe
Mar 4, 2024
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👍
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Answer by carhartt.com/eu
Mar 5, 2024
Thank you for your positive review! We are so pleased to hear you are happy with your purchase from Carhartt. At Carhartt, we make it our mission to provide quality products and exceptional customer service. We strive to make sure that all our customers have the best experience when shopping with us. Thanks again for your feedback and support! Regards, Carhartt Europe
Mar 14, 2024
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Answer by carhartt.com/eu
Mar 15, 2024
Thank you for your feedback! We appreciate your 5-star rating overall and for the goods and customer service. We're truly humbled that you chose Carhartt as your sustainable work clothing provider. We are always working towards improvement and are sorry to hear that the delivery did not meet your expectations. We understand how important it is to receive items in a timely manner and will strive to deliver even better service in the future. Again, thank you for taking the time to share your experience with us. Here at Carhartt, we believe in creating quality products that last, with sustainability in mind. Regards, Carhartt Europe
Mar 12, 2024
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Answer by carhartt.com/eu
Mar 13, 2024
Thank you so much for your positive review! We are so glad that you had a great experience with our delivery, goods, and customer service. We strive to provide our customers with the best quality products and services, and it is truly a pleasure to hear that we have achieved this goal. We thank you for your continued support of Carhartt and look forward to serving you in the future. Regards, Carhartt Europe
Mar 11, 2024
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Answer by carhartt.com/eu
Mar 12, 2024
Thanks so much for taking the time to review us! We're ecstatic to know that you had a good experience with our service, delivery, and Carhartt goods. We here at Carhartt try to prioritize quality and sustainability in order to bring the best workwear options out there on the market. It's really great to hear we were able to meet your expectations! Regards, Carhartt Europe
Feb 29, 2024
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Answer by carhartt.com/eu
Mar 1, 2024
Thanks so much for your kind words! We're stoked to hear that you had a great experience with us. Your support means the world to us here at Carhartt. Our goal is always to bring the best of quality, fashion, and comfort to our customers and we appreciate you taking the time to share your thoughts. Regards, Carhartt Europe
Feb 27, 2024
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Answer by carhartt.com/eu
Feb 28, 2024
Thanks for taking the time to review us! We're stoked you enjoyed the goods and customer service! We know delivery times sometimes can be a drag, and we're so sorry that was your experience. We always strive for fast and efficient delivery of our Carhartt apparel- that's why we work with some of the best shippers out there. And, we take great care in making sure all of our products are top quality, so you can trust in the Carhartt brand when it comes to getting your kicks on time safely. Thanks again for leaving us your feedback - it means a lot to us! Regards, Carhartt Europe
Feb 23, 2024
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Answer by carhartt.com/eu
Feb 28, 2024
Thanks so much for the great review! We really appreciate your kind words about our delivery, goods, and customer service. We strive to provide our customers with the best of Carhartt: quality products that never compromise on style. We’re so happy you had a great experience with us and we hope to see you again soon! Regards, Carhartt Europe
Feb 21, 2024
 Verified review

Refund process is a joke

Ordered a jacket which was too large so needed to return. Sent return on 12th February and was received and signed for 14 February. Contacted customer service twice who confirmed they received my return but still won’t process the refund as they have up to 14 days to do so. No other reason given.
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Answer by carhartt.com/eu
Feb 28, 2024
Dear Mr. Sheehan, our apologies for the delay in processesing of your refund. I can however see that the credit card refund process was succesfully started on the 21st of February. I will send the transactional details of this refund to the email connected to the order itself (1078990228474). Please check with your credit card company why the funds have not been deposited yet, from our side I can see that the refund was done succesfully. Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe
Feb 14, 2024
 Verified review
Delivery was faster than I expected. This was more of a test order to see how it works but I have to say I am impressed, so yes you got a new customer. Also Carhartt product quality is excelent. Until next time!
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Answer by carhartt.com/eu
Feb 14, 2024
Thanks for your review! We're glad that you were happy with the speed of delivery and the quality of our Carhartt products. At Carhartt, we strive to provide our customers with the best possible shopping experience, so we're delighted to have earned your trust. Looking forward to seeing you again soon! Regards, Carhartt Europe
Feb 8, 2024
 Verified review
Carhartt clothing is incredibly cool and comfortable, and their customer service is brilliant.
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Answer by carhartt.com/eu
Feb 9, 2024
Thank you so much for your positive feedback! We're really proud of our Carhartt clothing for its comfort and style. And we strive to provide top-notch customer service that will keep you coming back. We appreciate your business and thank you for taking the time to review us. Regards, Carhartt Europe
Jan 30, 2024
 Verified review
Good customer service and top quality products
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Answer by carhartt.com/eu
Jan 30, 2024
Thanks for the kind words! We're glad you enjoyed our top quality Carhartt products and customer service. At Carhartt, we strive to offer the best in rugged apparel and workwear so that our customers can depend on us when they need it most. Thank you for your support! Regards, Carhartt Europe